Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Computer Setup (F10) Utility6
This information provides details of the Computer Setup Utility.
● Change settings from the defaults or restore the settings to default values.
● View the system conguration, including settings for processor, graphics, memory, audio, storage,
c
ommunications, and input devices.
● Modify the boot order of bootable devices such as hard drives or USB ash media devices.
● Enter the Asset Tag or property identication number assigned by the company to this computer.
● Enable the power-on password prompt during system restarts (warm boots) as well as during startup.
● Establish an administrator password that controls access to the Computer Setup (F10) Utility and the
set
tings described in this section.
● Establish minimum requirements for valid passwords, including length and required types of characters.
● Secure integrated I/O functionality, including the serial, USB, or audio, or embedded NIC, so that they
canno
t be used until they are unsecured.
● Enable or disable dierent types of boot sources.
● Congure features such as Secure Boot, power management, virtualization support, and language and
k
eyboard type used in Setup and POST.
● Replicate the system setup by saving system conguration information about a USB device and restoring
it on one or more computers.
● Enable or disable DriveLock security or securely erase a hard drive (when supported by drive).
Using Computer Setup (F10) Utilities
You can access Computer Setup only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete these steps:
1. Turn on or restart the computer.
2. Repeatedly press f10 when the po
wer button light turns white to access the utility.
You can also press esc to see a menu that allows you to access dierent options available at startup,
including the Computer Setup utility.
A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and
UEFI Drivers.
NOTE: If you do not press f10 a
t the appropriate time, you must restart the computer and again
repeatedly press f10 when the power button light turns white to access the utility.
NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management
ap
plication. You can access this application directly by pressing f3 during startup.
Computer Setup (F10) Utility 71