Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Table 6-1 Computer Setup—Main (continued)
Option Description
● Super I/O rmware version
● USB Type-C controller rmware version
● Serial number
● SKU number
● UUID (Universally Unique Identier)
● Asset tracking number
● Feature byte
● Build ID
● Product family
● System board CT number
● Integrated MAC Address
System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced
Diagnostics is not installed, then a basic version that is built into the BIOS provides the capability to
perform the following functions:
● Memory Test
● Hard Drive Check
● Language
BIOS Event Log Logs important BIOS events such as POST errors or changes in security settings.
Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB
drive, or from a le located on the hard drive.
● Check [current selection] for BIOS Updates
The string that appears here depends on the setting in BIOS Update Preferences.
● Lock BIOS Version
If this option is selected, the system is locked to the current BIOS version and, updates are not
allowed.
● BIOS Rollback Policy
■ Unrestricted Rollback to older BIOS—Lets you roll back to any previous version of BIOS.
■ Restricted Rollback to older BIOS—If selected, Minimum BIOS Version becomes active, which
l
ets you manually enter the minimum BIOS version that you can roll back to.
● Allow BIOS Updates Using a Network
● BIOS Update Preferences
■ Check for Update on Next Reboot—Default is disabled.
■ BIOS Source—Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit
Custom URL
becomes active. HP recommends using a custom URL only for a managed IT
environment.
■ Automatic BIOS Update Setting
Computer Setup—Main 73