Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Computer Setup—Security
This table provides information about the Computer Setup Security menu.
NOTE: Support for specic Computer Setup options can vary, depending on the hardware conguration.
Table 6-2 Computer Setup—Security
Option Description
Create BIOS Administrator
Password
Lets you set and enable a BIOS administrator password, which controls access to the following features:
● Setup Menu (F10)
● Third Party Option ROM Management (F3)
● Update system ROM
● WMI commands that change system settings
● BIOS
Conguration Utility (BCU)
● Alternative power-on password
NOTE:
Creating a BIOS user disables the Fast Boot option.
NOTE: If the password is set, you must change Computer Setup options, update the BIOS, and make
ch
anges to certain plug and play settings under Windows.
Change BIOS
Administrator Password
(This selection is
active only if a BIOS
administrator password is
set.)
Lets you change the BIOS administrator password.
You must know the current password to be able to change it.
Create POST Power-On
Password
The power-on password prompt appears after a power cycle or reboot. If the user does not enter the
correct power-on password, the unit will not boot.
Change POST Power-On
Password (This selection
is active only if a BIOS
administrator password is
set.)
Lets you change the POST power-on password.
You must know the current password to be able to change it.
Password Policies Let you set the guidelines for a valid password. Options include:
● Password minimum length
● Requires at least one symbol
● Requires at least one number
● Requires at least one uppercase character
● Requires at least one lowercase character
● Allow spaces
Security Conguration TPM Embedded Security
● TPM Specication Version
Displays the current TPM version.
● TPM Device
Lets you set the Trusted Platform Module as available or hidden.
Computer Setup—Security 75