Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Computer Setup—Advanced
This table provides information about the Computer Setup Advanced menu.
NOTE: Support for specic Computer Setup options can vary, depending on the hardware conguration.
Table 6-3 Computer Setup—Advanced (for advanced users)
Option Heading
Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout.
Scheduled Power-On This feature wakes the system when it is
o at a specied date and time.
Boot Options Select the devices that the computer can boot from, as well as other options, including:
● Startup Delay (sec). Enabling this feature adds a user-specied delay to the POST process. One
purpose for the delay is to provide additional time to activate hotkeys such as esc for the Startup
Menu or f10 for Computer Setup.
● Fast Boot—Default is enabled.
● USB Storage Boot—Default is enabled.
● Network (PXE) Boot—Default is enabled.
● After Power Loss—Default is Power O.
■ Power o—Causes the computer to remain o when power is restored.
■ Power on—Causes the computer to turn on automatically as soon as power is restored.
■ Previous state—Causes the computer to turn on automatically as soon as power is restored, if
it w
as on when power was lost.
NOTE:
If the system is congured to Power On from Keyboard Ports (see Power Management
Op
tions), then this setting is forced to Power On.
● Prompt on Memory Size Change. Default is enabled.
● Prompt on Fixed Storage Change. Default is disabled.
● Audio Alerts During Boot. Default is enabled. When disabled, most audible beeps from errors,
warnings, and password prompts during boot up are suppressed.
● UEFI Boot Order.
Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB
h
ard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system
image.
Specify the order of attached hard drives. The rst hard drive in the order will have priority in the
boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: To drag a device to a preferred place, press enter.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specied in Boot Order, restart the computer
and press esc (to access the Startup menu) and then f9 (Boot Menu), or only f9 (skipping the Startup
menu) when the power button light turns white. After POST is completed, a list of bootable devices is
displayed. Use the arrow keys to select the preferred bootable device and press enter. The computer then
boots from the selected non-default device for this one time.
Secure Boot Conguration Congure Secure Boot
Congure Secure Boot setting, default enabled.
78 Chapter 6 Computer Setup (F10) Utility