Maintenance and Service Guide
Table Of Contents
- Computer features
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Access panel
- Optical drive
- Hard drive
- Front bezel
- Removing the slim bezel blank
- Memory modules (DIMMs)
- Expansion card
- WLAN module
- Serial port
- Hood lock
- Hood sensor
- Fan
- Option board
- Heat sink
- Processor
- Drive cage
- Solid-state drive
- Battery
- USB board
- Card reader
- Speaker
- Power supply
- System board
- Wireless antennas and cables
- Troubleshooting without diagnostics
- Before you call for technical support
- Helpful hints
- Solving general problems
- Cannot access the Computer Setup (F10) Utility when booting the computer
- Computer appears locked up and will not turn off when the power button is pressed
- Computer will not respond to keyboard or mouse
- Computer date and time display is incorrect
- There is no sound or sound volume is too low
- Cannot remove computer cover or access panel
- Poor performance
- Computer powered off automatically and the power light blinks red four times and then white two times
- System does not turn on and the lights on the front of the computer are not blinking
- Solving power problems
- Power supply shuts down intermittently
- Computer turned off automatically, power light blinks red two times followed by a two-second pause, and the computer beeps two times (Beeps stop after fifth iteration but lights continue blinking)
- Power light blinks red four times followed by a two-second pause and the computer beeps four times (Beeps stop after fifth iteration but lights continue blinking)
- Solving hard drive problems
- Solving audio problems
- Solving printer problems
- Solving keyboard and mouse problems
- Solving hardware installation problems
- Solving network problems
- Network driver does not detect network controller
- Network status link light never blinks
- Diagnostics reports a failure
- Diagnostics passes, but the computer does not communicate with the network
- Network controller stopped working when an expansion board was added to the computer
- Network controller stops working without apparent cause
- Cannot connect to network server when attempting remote system installation
- System setup utility reports unprogrammed EEPROM
- Solving memory problems
- System will not boot or does not function properly after installing additional memory modules
- Out of memory error
- Memory count during POST is wrong
- Insufficient memory error during operation.
- Power light blinks red five times followed by a two-second pause and the computer beeps five times (Beeps stop after fifth iteration but lights continue blinking)
- Solving USB flash drive problems
- Solving internet access problems
- Solving software problems
- Computer Setup (F10) Utility
- POST error messages
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Backing up, restoring, and recovering
- Statement of memory volatility
- Power cord set requirements
- Specifications
- Index
Table 7-1 POST numeric codes and text messages (continued)
Control panel message Description Recommended action
section for instructions on installing a new
battery.
008–Microcode Patch Error Processor is not supported by the BIOS. 1. Upgrade BIOS to proper version.
2. Change the processor.
009–PMM Allocation Error during MEBx
Download
Memory error during POST execution
of the Management Engine (ME) BIOS
Extensions option ROM.
1. Reboot the computer.
2. Unplug the power cord, reseat the
memory modules, and reboot the
computer.
3. If the memory conguration was
recently changed, unplug the power
cord, restore the original memory
conguration, and reboot the
computer.
4. If the error persists, replace the
system board.
00A-Product Information Not Valid The product information programmed into
the system board is missing or invalid.
Use Computer Setup to update this
information.
00B-MEBx Module did not checksum
correctly
Memory error during POST execution
of the Management Engine (ME) BIOS
Extensions option ROM.
1. Reboot the computer.
2. Unplug the power cord, reseat the
memory modules, and reboot the
computer.
3. If the memory conguration was
recently changed, unplug the power
cord, restore the original memory
conguration, and reboot the
computer.
4. If the error persists, replace the
system board.
00C-PMM Deallocation Error during MEBx
Cleanup
Memory error during POST execution
of the Management Engine (ME) BIOS
Extensions option ROM.
1. Reboot the computer.
2. Unplug the power cord, reseat the
memory modules, and reboot the
computer.
3. If the memory conguration was
recently changed, unplug the power
cord, restore the original memory
conguration, and reboot the
computer.
4. If the error persists, replace the
system board.
00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup
failure.
1. Reboot the computer.
2. Unplug the power cord, reseat the
memory modules, and reboot the
computer.
84 Chapter 7 POST error messages