Getting Started - HP Retail System series

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Getting Started—Helps you connect the computer and peripheral devices and set up factory-provided
software; also includes basic troubleshooting information in case you encounter any problems during
initial startup.
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Hardware Reference Guide—Provides an overview of the product hardware, as well as instructions for
upgrading this series of computers; includes information on RTC batteries, memory, and power supply.
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Maintenance and Service Guide (English only)—Provides information on parts removal and replacement,
troubleshooting, setup utilities, safety, routine care, POST error messages, diagnostic indicator lights,
and error codes.
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Regulatory, Safety and Environmental Notices—Provides safety and regulatory information that ensures
compliance with U.S., Canadian, and various international regulations.
HP Support Assistant
HP Support Assistant is an HP application that helps you maintain the performance of your computer and
resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. HP
Support Assistant is preinstalled on all HP or Compaq computers running Windows® 10.
To access HP Support Assistant in Windows
®
10, type support in the taskbar search box, and then select the
HP Support Assistant app.
Using HP Support Assistant, from one location you can perform the following tasks:
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View your computer name and other system specications
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View the user documentation
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Add a device or printer and change other system settings
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Get help and support for your specic model
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Install HP support software for your computer
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Purchase printer supplies for your computer
Important BIOS settings
The following settings in BIOS require that you shut down the computer for proper conguration. The settings
are not enabled by default.
To make sure these settings function properly, enable the setting in BIOS and turn o the computer.
NOTE: If the computer does not go through a normal shutdown, the enabled settings will not work.
S5 Maximum Power Savings. When set to “enable,” the computer is congured to use less than 0.5 W when in
the o state. To accomplish this lower power level, most wake sources are disabled and some auxiliary power
is turned o.
Turning o the computer
To properly turn o the computer, rst shut down the operating system software.
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Select the Start button, select the Power icon, and then select Shut down.
Depending on the operating system, pressing the power button may cause the computer to enter a low-
power or “Sleep” state instead of automatically turning the power o. This allows you to conserve energy
4 Chapter 2 Basic troubleshooting