Getting Started - HP Retail System series

ManualsBrandsHP ManualsDesktopsHP Engage One All-in-One System Model 141

Table of contents

1 Installing and customizing the software .......................................................................................................... 1

Installing the Windows operating system ............................................................................................................. 1

Downloading Windows updates ............................................................................................................................ 1

Installing or upgrading device drivers (Windows systems) .................................................................................. 1

Customizing the display (Windows systems) ........................................................................................................ 2

Using, updating, and maintaining your operating system .................................................................................... 2

2 Basic troubleshooting .................................................................................................................................... 3

Interpreting POST diagnostic front panel LEDs and audible codes ...................................................................... 3

Visual inspection: No boot, no power, no video .................................................................................................... 3

Finding more information ...................................................................................................................................... 3

HP Support Assistant ............................................................................................................................................. 4

Important BIOS settings ........................................................................................................................................ 4

Turning o the computer ....................................................................................................................................... 4

3 Using HP PC Hardware Diagnostics (UEFI) ......................................................................................................... 6

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................... 6

4 Before you call for technical support ............................................................................................................... 8

5 Backing up, restoring, and recovering ............................................................................................................. 9

Creating recovery media and backups .................................................................................................................. 9

Creating HP Recovery media (select products only) ........................................................................... 9

Using Windows tools ........................................................................................................................................... 10

Restore and recovery ........................................................................................................................................... 11

Recovering using HP Recovery Manager ........................................................................................... 11

What you need to know before you get started ............................................................. 11

Using the HP Recovery partition (select products only) ................................................. 12

Using HP Recovery media to recover .............................................................................. 12

Changing the computer boot order ................................................................................ 13

Removing the HP Recovery partition (select products only) ......................................... 13