HP Engage Console User Guide

Devices3
The Devices tab allows you to see detailed information and perform some actions at the device level on
enrolled devices.
Device information
This section outlines how to view detailed information about individual devices.
1. Select the Devices tab to view a list of enrolled devices.
2. Find the device whose information you want to see, and then select View Details.
3. A device specic page is displayed that contains the following information.
● Name and last seen—The name of the device and the last time that it was active. HP Engage
Console pings the device every 5 minutes to determine if it is active.
● Inactive alert—If the device is inactive, an inactive alert message is displayed at the top of the
information page. Whether or not this alert is displayed depends on the inactivity duration you set in
the Alerts section of Reports and Alerts and the response to the device pings that HP Engage
Console sends to the device every 5 minutes.
● Management removed alert—If management is removed from the device, an alert displays at the
top of the information page.
● Basic device information—Other device information such as its device group name, battery level,
Wi-Fi state and more information is displayed here.
4. To view additional detailed information about the device, select the gear icon and then select Full Device
Information.
Device-level actions
This section outlines the device-level actions available in the Devices tab.
1. Select the Devices tab.
2. Find the device you want to work with and select View Details.
3. Select the gear icon to access the options listed here:
● Lock/Unlock—This option applies only to Android devices. The Lock option applies the device
prole to the device. The Unlock option allows the device user to use the device without the device
prole policies applied. After you make your selection, refresh the page to verify that your selected
option is enabled.
● Refresh Device—This option applies changes made to the device prole to the device. Use this
option if you see that the device prole changes you made were not applied. This option is available
only if the device is locked.
● Add Notes—Use this option to create custom notes that will appear in the Full Device Information
page.
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Chapter 3 Devices