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HP Engage Console User Guide

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Remote Cast & Control6
Remote Cast & Control grants you remote access to devices registered to HP Engage Console. This allows you
to remotely view, control, and troubleshoot devices.
Remote cast supports the following functions:
●
Cast device screen—Mirrors the screen of a remote device.
● Remote control—Allows you to control the device screen.
NOTE: Not available on iOS devices. Available on most Android devices and all HP Engage devices.
● VoIP Calling—Allows you to make a voice call to the device.
● Keyboard and clipboard redirection—Allows you to type in the input elds for the target device.
Setting up Remote Cast & Control for Android devices
Follow these steps to set up Remote Cast and Control for Android devices.
1. Under the Enterprise, go to My App.
2. Under Recommended Apps, nd the Remote Cast & Control app for Windows (indicated by the Android
logo in the app tile).
3. Select the proles and devices where you want to install the app.
4. Select Publish to install the app.
5. After download is complete on the target device, select the Remote Cast & Control app to launch it.
6. Follow the on-screen instructions to grant permission to use the features of the app on the device.
Initiating a Remote Cast & Control session for Android devices
Follow these steps to initiate a Remote Cast and Control session for Android devices.
1. Select Remote Cast & Control to display the list of devices that support Remote Cast & Control.
2. Find the device that you want to start a Remote Cast & Control session with, and select Start Session.
The screen casting page displays the following components:
● CREATE TICKET—Create a service desk ticket. This option is supported only if you have integrated
an IT Management Tool (ITSM).
● Allow User to Stop Session—When enabled, the users see a stop button which allows them to quit
the session.
● Enable Voice Call—When enabled, allows the use of VoIP call during the remote cast session.
● Start Session—Select this button to start the session.
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Chapter 6 Remote Cast & Control