HP Engage Console User Guide

2. Find the device that you want to start a Remote Cast & Control session with, and select Start Session.
The screen casting page displays the following components:
● Session Details—Displays the Windows device name and model.
● Create Ticket—Create a service desk ticket. This option is supported only if you have integrated an
IT Management Tool (ITSM).
● Start Session—Select this to send the device user a request to start a Remote Cast & Control
session.
3. Select Start Session to start the session.
4. The device user must accept the request to start the session.
NOTE: If the device user does not accept the request within 1 minute, the session times out and you
must send another request.
5. After the device user accepts the request, the session launches in the Edge browser. A dialog box is
displayed that shows the device user the following options:
● Your entire screen—If the device user selects this option, you see their entire screen.
● Application window—If the device user selects this option, you see only the application that they
have open. If the application window is minimized, you see a black screen.
● Microsoft Edge tab—If the device user selects this option, you see only the tab that they have
selected.
6. After the device user makes their selection, you will see the section displayed on the HP Engage Console
dashboard. The options available to you during an active Remote Cast & Control session are:
● Full Screen—Select this option to expand the shared screen to full screen.
● Take Screenshot—Select this option to take a screenshot of the shared screen.
● Stop Session—Select this option to stop the session. The device user also has this option.
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Chapter 6 Remote Cast & Control