HP Engage Console User Guide

Eva Communication Suite7
Eva Communication Suite allows you to communicate with device users through dierent methods.
Eva Communication Suite contains the following features:
● Messenger—This service allows device users to communicate with other users and administrators within
their device groups via text or voice. Users can also send and receive les.
● Phone—Use this feature to manage contact lists and incoming and outcoming calls.
● Channel Management—Allows you to create and manage communication channels that devices or device
groups can subscribe to.
NOTE: Devices must have the Eva app installed in order to use the Eva Communication Suite. The Eva app
is available in the recommended apps section of the Enterprise tab. For more information, see Enterprise
store on page 23.
Enabling device-to-device chat
Follow these steps to enable the device-to-device chat feature and VoIP calls.
1. Under the Eva Communication Suite tab, select Settings.
2. In the Device to Device chat section, select the slider to enable.
3. Select Save Settings. When enabled, devices that have the Eva client installed can chat with other
devices within their device group.
Enabling Eva Phone
Follow these steps to enable the Eva Phone feature.
1. Under Eva Communication Suite, tap select Settings.
2. In the Eva Phone section, select the slider to enable.
3. Select Save Settings.
Adding and uploading contacts
After you have set up Eva Phone, you can add or upload contacts.
1. Under the Eva Communication Suite, select Phone. The Contact tab opens.
2. There are two ways to add contacts:
● Add Contact—Use this option to upload one contact at a time.
● Upload CSV—Use this to upload multiple contacts via a CSV le.
Eva Communication Suite
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