HP Engage Console User Guide

3. NOTE: Steps 3 and 4 are instructions on how to add contacts with the Add Contact option. For
instructions on uploading multiple contacts at once, go to step 5.
Select Add Contact and type the contact details.
4. ● Contact Number—Use this to enter a full contact number including the country code.
● USSD—Use this to enter a USSD number.
● Starts With—Use this option if you want to blacklist or whitelist a group of numbers. For example, if
you enter '1234', any contact that starts with that number can be blacklisted or whitelisted.
4. Select Save. The contact number is now listed on the dashboard.
5. To upload contacts, you must properly format the CSV le. To obtain a template you can use for uploads,
select Download Sample CSV.
6. Open the le in a text editor such as Notepad.
7. The CSV le has three column headers; name,contact number, and USSD. It also has some sample
numbers. Delete the sample numbers, but do not delete the headers.
8. Type your contact numbers and save the le. If you are not entering a USSD, type false in the column.
9. Select Upload CSV. A dialog box opens. To upload the CSV, you can either select Browse File to nd it on
your computer, or drag and drop the le into the dialog box.
Sending a
le from dashboard to device
Follow these steps to send a le from dashboard to device.
1. Sign in to HP Engage Console.
2. Select EVA Communication Suite. Select Messenger. A window opens that contains four tabs. Select
Contacts. Contacts and devices are listed on the left side of the window. Select the contact or device that
you want to transfer your les to. After selecting the device, the chat view is displayed on the right side
of the window.
3. Select the Attachment icon within the chat view.
4. Select Files.
5. Browse for your le, choose it, and select Open. The image sends to the device.
NOTE: A double-tick mark indicates the status of the le sent.
● Grey color—The le is delivered.
● Blue color—The le is seen by the recipient.
Sending a
le from a device to dashboard
Follow these steps to send les from a device to the dashboard.
1. Open the Eva app.
2. Select the contact that you want to send a le to. The chat view opens.
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Chapter 7 Eva Communication Suite