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HP Engage Console User Guide

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3. Select the attachment icon at the bottom of the chat view. The options open. Select File.
4. Select the le that you want to send. The le sends to the dashboard under Eva Messenger.
Eva Channels
Eva Channels allows you to create public or closed communication channels. Administrators and users can
communicate with other members who are subscribed or visible to the channel.
You can create two types of channels:
● Public—A channel that is available to all users who have installed Eva and HP Engage Console apps on
their devices.
● Close—A channel available only to users that are added to the channel by an administrator. Only the
administrator who created the channel can remove or add users; users cannot remove or add themselves.
Creating a public channel
Follow these steps to create a public channel:
1. Go to the Eva Communication Suite tab, and select Channel Management.
2. Select Add Channel. The Add Channel window opens.
3. Enter the Channel Name.
4. Under Choose Channel Type, select Public, and then select Submit.
5. Select Public in Channel Type, and select SUBMIT.
6. When the channel is created and visible on the device. Select Join Channel to join the public channel.
Users who have joined the channel can chat, send images, les, and voice messages to other users
within the channel. Within the dashboard, you can perform the following tasks:
● Edit—You can edit the name of the channel.
● Deactivate—Deactivated channels go in read-only mode for all users. You can reactivate a
deactivated channel.
● Delete—You can delete a channel to remove it from the devices and the dashboard.
7. To leave the channel, select the three vertical dots next to the channel name, and select channel info. A
new window opens. Select Leave Channel.
Creating a close channel
Follow these steps to create a close channel.
1. Go to Eva Communication Suite tab, and then select Channel Management.
2. Select ADD CHANNEL. The Add a Channel window opens.
3. Enter the Channel Name.
4. Under Choose Channel Type, select Close, and then select SUBMIT. A window opens.
Eva Channels
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