HP Engage One Column Printer User Guide

4 Troubleshooting the printer
The printer is usually trouble-free; however, unexpected conditions can arise. See the following sections to
diagnose and solve these printer conditions. To resolve complex issues, you might have to contact an authorized
HP service representative.
Printer tone and green LED
Table 4-1 Printer tone and light conditions, causes, and solutions
Condition Possible causes Possible solutions Where to go for more
information
Green LED, quick steady
ashing.
Paper roll is empty. Load a new paper roll. See Loading the printer receipt
paper on page 2.
Receipt cover is open. Close the cover. If the problem
persists, continue opening and
closing the cover until the LED
stops blinking.
The knife is unable to return to
the home position.
Stop using the printer. Contact your authorized HP
service representative.
Green LED, slow steady ashing. Other problems may be
indicated.
Stop using the printer. Contact your authorized HP
service representative.
Printer beeps (two-tone—low
frequency, high frequency).
Printer has been turned on and
is ready to operate.
No action is required.
Printer beeps and ashes green
LED in various combinations.
These all indicate a serious
condition.
Stop using the printer. Contact your authorized HP
service representative.
Printing issues
Table
4-2 Printer issues conditions, causes, and solutions
Condition Possible causes Possible solutions Where to go for more
information
Colored stripe on the receipt. Paper is low. Change the paper. See Loading the printer receipt
paper on page 2.
Receipt does not come out all
the way.
Paper is jammed. Open the receipt cover, inspect
the knife, and clear any jammed
paper.
Printer starts to print, but stops
while the receipt is being
printed.
Paper is jammed. Open the receipt cover, inspect
the knife, and clear any jammed
paper.
Receipt is not cut. Paper is jammed. Open the receipt cover, inspect
the knife, and clear any jammed
paper.
Print is light or spotty. Paper roll is loaded incorrectly. Reload the paper correctly. See Loading the printer receipt
paper on page 2.
12 Chapter 4 Troubleshooting the printer