HP Engage One Column Printer User Guide
● Use only recommended paper. See Thermal paper specications on page 7.
● Clean the printer regularly to clear debris near the knife. See Cleaning the printer on page 14.
● Do not pull on or tear the receipt until it has completely nished printing.
● Be sure that you load the paper correctly. See Loading the printer receipt paper on page 2.
Resolving a paper jam
▲ If there is a paper jam, wait 30 seconds and then open the printer cover to clear the paper.
IMPORTANT: A paper jam can prevent the knife from operating correctly and cause the knife to take up
to 30 seconds to retract to the home position. If you open the printer cover while the knife is extended, the
knife could be damaged or might fall out of the printer.
Cleaning the printer
Because of the way the printer sits while in use, it is likely there will be buildup of paper and other debris from
the knife. HP recommends that you keep the printer in working order by periodically cleaning the debris from the
printer.
To clean the printer, open the cover, remove the paper roll, and then use a can of compressed air to blow the
debris out from the bottom plate where it accumulates.
14 Chapter 4 Troubleshooting the printer