HP Retail Peripheral Agent Technical User Guide

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to view the data generated from the DaaS portal, HP TechPulse service
is required and in operational state. For more information on HP
TechPulse, refer external link: www.hp.com/go/daas
 sc control “HP RPOS Agent Service” 255 command-line
string can be inserted during Windows startup menu via batch
file or inserted after UPOS finalization methods execute (whether
during store shift changes, store closings, or exiting of the retail
POS application, etc.).
a. In cases where the RPOS software takes 24/7
exclusive use of the retail peripheral and/or if RPOS
software is unable to process the finalization methods,
we recommended to insert the service control call
during windows log off. This will allow the HP Retail
Peripheral Agent to collect data whenever the
following event occurs: PC reboot, PC shutdown,
and/or during Windows user log off or for
maintenance purpose (windows update, menu update,
etc.). During the windows log off process, RPOS
software will release exclusive use of retail peripherals
allowing HP Retail Peripheral Agent and the DaaS
TechPulse service to collect manageability information.
Instruction to insert at windows log off:
 Run gpedit.msc
 Navigate to User Configuration->Windows
Setting->Scripts-> Logoff
 Select “Add” option and include this string as
seen in the picture:
C:\Program Files (x86)\HP\HP Retail
Peripheral Agent\DCollect.bat