HP Retail Peripheral Agent Technical User Guide

- sc control “HP RPOS Agent Service” 155. To manually collect the

devices’ manageability information (generate data file store at

C:\ProgramData\HP\RetailPeripheralAgent\*date&time*.dat) for

alternative manageability solution, users can execute the service control

option by running the following command-line string: sc control “HP RPOS

Agent Service” 155. Note: If there is question whether why the peripheral

data is not shown at HP DaaS portal, this added feature can be used as a

debug step to help determine if the issues is between HP Retail Peripheral

Agent or HP DaaS TechPulse side. If file successfully created, and not shown

at DaaS portal, then issue is on the HP DaaS TechPulse side. If data file is

not generated, then it is an issue locally within the HP Retail Peripheral

Agent side. Refer to FAQ section to help troubleshoot.

Manageability Fields

Object POS (OPOS) properties for peripherals will be available upon a successful

process of the UPOS initialization method along with a successful return call of the

device’s retrieve statistics methods and properties. The manageability information

chart below is the content HP RPOS gathered for analysis. HP Retail Peripheral

Agent supports the common statistics fields (in bold below) for all 36 retail device

classes.

DateTime

ISO 8601 truncated representation (local machine

time) YYYYMMDDThhmmss

BUSerialNumber Base unit serial number (wmic bios get serialnumber)

DeviceCategory

Category of the device (36 retail device classes). (UPOS

retrieveStatistics method: DeviceCategory)

PeripheralID

HP Peripheral will obtain: revision ID plus Serial number of the

peripheral (UPOS retrieveStatistics method: SerialNumber)

NON-HP peripheral will obtain: Peripheral Serial number from UPOS

retrieve command.

LogicalDeviceName

Reports the logical name used to claim the device. (UPOS method:

LogicalDeviceName)

DeviceControlVersion

Control driver version of the peripheral (UPOS property:

DeviceControlVersion)

DeviceControlInstallPath

Control driver installation path. (UPOS property:

DeviceControlDescription)