HP Retail Peripheral Agent Technical User Guide

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In addition to reporting retail device manageability information, the HP Retail
Peripheral Agent provides the following features to enhance the retail experience.
 Preventative strategy: The Retail Peripheral Agent provides the capability to
manually set the analytical threshold setting for each retail peripheral and
report data to the manageability software for analysis. The goal is to inform
the customer of the retail device’s usage level (i.e. report the number of hours
each retail device has been running throughout the device’s life cycle, report
the number of receipt printer paper cut count accumulated throughout its life
cycle, report good card swipe count from the MSR, etc.) and enable the
customer to proactively replace equipment before it fails based on the
threshold state.
 Monitor and Alert Options: The HP Retail Peripheral Agent includes
additional monitoring features to check for device signals that are known to
occur in the retail space. Events such as the USB Cash drawer device
getting dropped, the handheld scanner accidentally gets disconnected, etc.
In addition, insertion or removal of a USB thumb drive can be monitored
and incidents can be reported to specified IT, local staff, etc., via email
(SMTP port# 587, alternative SMTP port# 465, default mail server from:
[e-mail]).
Prerequisites
HP Retail Peripheral Agent requires the following:
 Operating System: Windows 10 Pro or Windows 10 IoT
 PC manufactured by Hewlett Packard
 Framework: Microsoft .NET Framework v4.6
 UPOS Drivers: CCO v1.14 and peripherals’ OPOS drivers stack support
 Optional Agent: HP DaaS TechPulse
(https://www.hpdaas.com/wizard_download) or alternative manageability
software
General knowledge of HP Retail Peripherals and UPOS v1.14 specification:
 HP POS Configuration Guide:
http://h10032.www1.hp.com/ctg/Manual/c05837004
 UPOS v1.14 specification:
https://www.omg.org/retail/unified-pos.htm