HP Retail Peripheral Agent Technical User Guide

cannot be used to increment usage data such as number of good scan,

power hour usage, etc. where data is typically stored in the FW.

 Composite mode: this mode of communication combines the feature of

both HID mode and Keyboard mode in one. Note: not all UPOS driver

stack supports this mode; refer to device supplier for support

information.

4) Stale properties data will be presented in the database when an

unsuccessful claim or removal of the device has occurred during an attempt

to refresh the data. For up to date data, refer to “Refreshing retail device’s

properties and statistics” section within this document above.

 For devices that utilize the device FW to store manageability data, some

fields may have a delay in reflecting the counter to prevent constant write

to the device FW register. Please refer to supplier if encounter this

behavior for precise information. For example, certain device takes 1

hour of up time to before write to the counter register and do not have

logic in place to constantly write to the device FW in real time.

FAQ

What questions should be asked and/or information collected upon installing HP

Retail Peripheral Agent?

Does the peripherals and ISV model meet the perquisites? For Example:

Do the peripheral(s) in use support the UPOS manageability model?

Does the ISV solution operate under the supported OS environment?

Can the retail terminal have internet port 80 & 443 available to support HP

DaaS solution to each terminal?

Is the ISV solution compatible with .net Framework v4.6 or later?

If all the answers are yes, then move to the next set of questions. If no, then

this solution may not be compatible with the deployed environment.

What are the list of peripherals that the customer wants the HP Retail Peripheral

Agent to monitor?

What is the assigned LDN (logical device name) for each peripheral?

Is there a timeframe in the day that the retail terminal software not take exclusive

use of the retail peripherals for about 30seconds or longer?

- Determine this time and configure the HP Retail Peripheral Agent to set

the available time to collect the peripheral data.