HP Retail Peripheral Agent Technical User Guide

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One method to confirm is to utilize two OPOS test utilities or RPOS software and
an OPOS test utility supplied by the supplier. Both utilities cannot claim an
exclusive use peripheral at the same time. Note: not all retail device category is
an exclusive use device, refer to the UPOS specification for detail.
Is there a way to determine whether the retail peripheral is not in an operational
state and as a result, the HP Retail Peripheral Agent is unable to collect any good
data from it?
Check the service for the HP Retail Peripheral Agent and DaaS Analytic and/or
Proactive Management and ensure they are in “run” status. If not check the
event viewer for error log and add/remove section in the control panel to insure
both applications are installed. Command-line to check for service status
below:
sc query “HP RPOS Agent Service”
sc query "HPTouchpointAnalyticsService"
Check if the device is physically connected and the correct device core driver
(device driver shown in system device manager) is in a good state. Is the test
utility for the device functional within the environment in question? If no, then
check supplier’s driver stack. If yes, then move to a more advance state to
debug. Search for debug file within the service driver typically supplied by the
device manufacture or work with the ISV to determine whether a debug version
of the control layer can be in place to analyze for result.
Can the HP Retail Peripheral Agent work with windows JavaPOS RPOS software?
Yes. Both OPOS and JavaPOS driver stack of the same device class can co-
exist under the same Windows OS environment. The HP Retail Peripheral Agent
can still use the OPOS driver model to collect manageability data.
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