HP Retail Peripheral Agent Technical User Guide

4Mb,cache-ccto0#overview ) or run with a silent switch for remote deployment,

execute the following command-line string.

Silent switch: sp9****.exe /s

Upon completion of the installation, the service will start automatically.

The HP Retail Peripheral Agent file contents are stored at the following path

upon a successful install: “C:\Program Files (x86)\HP\HP Retail Peripheral

Agent”.

You can check the status of the HP Retail Peripheral Agent service by entering

the following command-line:

- sc query “HP RPOS Agent Service”

If the command returns a “run” status, then the service is active and in a

working state. If in the command returns “stop”, then the service is not running.

If the service is in stop status, please check the event viewer for any error code.

Similarly, if you are using the HP TechPulse service, you can check its status by

running the following command:

- sc query “HPTouchpointAnalyticsService”

To configure the Retail Peripheral Agent, navigate to the installation path and

run “HP Retail Peripheral Agent Configuration Utility” (RPOSAgentUtility.exe).

The following sections within this tool can be custom configured to meet various

ISV’s environment needs:

 Report Scheduler: This section has the option to set when to collect

peripheral data. By default, the time to start collecting device data occurs at

3:00 am (refer to Fig 1 at the “Update Retail Peripheral Agent Report” field).

The “Update Retail Peripheral Agent Report” field is changeable and can be

edited to meet the desired time whether during store off hours or during

certain IDLE periods. Optional settings below:

o If the polling option is selected/enabled, the service will search for

device availability according to the UPOS exclusive use specification

and if all devices are available, it will collect the data for analysis,

and if one of the devices is not available, it will check again in the

next hour. By the 23

hour of the day, it will collect data from all

peripherals and will return as null values for those peripherals that

are still under an exclusive use state. Data can be store locally or be

uploaded to the DaaS cloud storage provider.