HP Retail Peripheral Agent Technical User Guide

3. To stop the service, right-click select on the “HP RPOS Agent Service” service

and click on “Stop”.

4. To set the service to auto start on boot-up, right-click on the “HP RPOS Agent

Service” service and choose “Properties”. Under the “General” tab on the next

window, there is an option for “Startup type”, choose “Automatic” from the drop-

down menu. Press “Apply” and “OK” to close the window.

Note: the HP Retail Peripheral Agent requires .Net Framework 4.6 be installed

on the system. Older versions of .net Framework may prevent the HP Retail

Peripheral Agent from loading. Both the HP Retail Peripheral Agent and HP

TechPulse service are designed to delay their start-up to ensure the core

dependencies successfully load. Early service control query calls during initial

system bootup will return as service stop. Allow time for the delay start to start

and if service continues to show as not running, check system event viewer for

details.

Refreshing retail device’s properties and statistics

The HP Retail Peripheral Agent utilizes the standard UPOS model and

specification to collect manageability data. The HP Retail Peripheral Agent is

designed to collect retail peripherals’ properties and usage statistics once a

day. Based on UPOS specification, all exclusive use devices will need to be

available to collect UPOS manageability field data. To insure a daily capture

of retail peripherals, it is recommended that RPOS software perform the

finalization methods for each managed peripheral prior to collecting

manageability data. Once the finalization methods are in place, various

methods described below, can be used to manually call the Retail Peripheral

Agent service to collect data.

By using one of the options below, the service will rescan all the devices that

are connected to the system.

- To manually collect the devices’ manageability information (generate an

encrypted json data file store at “ C:\ProgramData\HP\HP Touchpoint

Analytics Client\External Apps\Dataclass\HP RPOS”) for HP DaaS

TechPulse, users can execute the service control option by executing a

string via command-line: sc control “HP RPOS Agent Service”

255 or execute sc control “HP Retail Peripheral Agent Service” 155 for

alternative management solution where the content store locally. Note: