Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Index
A
access panel
locked 106
antennas
removal and replacement 62
audible codes 93
B
battery
disposal 16
beep codes 93
booting options
Full Boot 88
Quick Boot 88
C
cable routing congurations 70
cautions
AC power 14
cables 15
electrostatic discharge 16
CFD 43
changing a Power-On password 96
changing a Setup password 96
CMOS
backing up 95
clearing and resetting 97
column printer
changing paper 64
cleaning 69
features 63
latch failsafe 69
paper specications 65
qualied paper grades 65
removing 35
troubleshooting 66
computer operating guidelines 14
Computer Setup
access problem 104
connecting AC adapter 6
counter top mount 30
country power cord set
requirements 123
Customer Support 101
D
deleting a Power-On password 97
deleting a Setup password 97
disassembly preparation 19
display panel
illustrated 10
removing 41
E
electrostatic discharge (ESD) 16
preventing damage 16
error
codes 88, 93
messages 88
F
F10 Setup
access problem 104
fan
removal and replacement 52
fan assembly
illustrated 11
features 1, 3
ngerprint reader
attaching to base 25
connecting as standalone 24
ash drive problems 114
ashing LEDs 93
G
general problems 104
grounding methods 17
H
hardware installation problems 109
head unit adjustment 8
head unit security screw
with stand 34
with VESA mount 35
heat sink
illustrated 11
removing 51
helpful hints 102
HP PC Hardware Diagnostics (UEFI)
using 99
HP Sure Start 129
I
I/O connectivity base
advanced components 5
attaching ngerprint reader 25
attaching to computer 20, 22
basic components 4
connecting power 6
installing
CFD 43
SSD 48
Internet access problems 114
M
memory
nonvolatile 124
problems 112
removing and installing 45
specications 45
volatile 124
memory modules
illustrated 11
MSR
maintenance 15
MSR (Magnetic Stripe Reader)
assembly
removal and replacement 55
MSR board and cable
illustrated 10
MSR LED board
removal 58
MSR LED board and cable
illustrated 10
N
network problems 110
nonvolatile memory 124
numeric error codes 88
P
password
clearing 95
power-on 95
setup 95
132 Index