Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
passwords 96, 97
peripherals 12
POST error messages 88
power button
computer 7
I/O connectivity base 7
power button board
illustrated 11
removal and replacement 54
power cord set requirements
country specic 123
power supply
operating voltage range 130
Power-On password 96, 97
power-on password 95
printer problems 108
problems
Computer Setup 104
F10 Setup 104
ash drive 114
general 104
hardware installation 109
Internet access 114
memory 112
network 110
printer 108
retail system 103
software 116
R
removal and replacement
antennas 62
fan 52
MSR (Magnetic Stripe Reader)
assembly 55
power button board 54
speakers 53
system board 59
removal and replacement procedures
heat sink 51
thermal module 51
WLAN module 49
removing
MSR LED board 58
removing personal data from volatile
system memory 124
resetting
CMOS 95
password jumper 95
S
safety and comfort 101
screws, correct size 15
security cable
attaching to computer 33
attaching to I/O connectivity
base 32
serial number
computer 9
I/O connectivity base 9
serial ports, conguring for power
22
service considerations 15
Setup password 96, 97
setup password 95
software
problems 116
servicing computer 15
software conguration 76
solid-state drive
illustrated 11
speakers
illustrated 11
removal and replacement 53
specications
computer 130
SSD storage device 48
stand
options 4
removing head unit 27
static electricity 16
system board
illustrated 10
removal and replacement 59
system board components 42
system memory, removing personal
data from volatile 124
T
tamper-proof screws
tool 15
thermal module
removing 51
tools, servicing 15
Torx T15 screwdriver 15
touch screen maintenance 14
V
VESA mount 28
W
Windows 10
backup and restore 117
WLAN module
illustrated 11
removing 49
Index 133










