Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index

See the appropriate removal and replacement chapter for the chassis you are working on in this guide for
instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of re and chemical burn if the battery is
handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or re, or
expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public collection
system or return them to HP, their authorized partners, or their agents.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating static
The following table shows that:
●
Dierent activities generate dierent amounts of static electricity.
●
Static electricity increases as humidity decreases.
Relative Humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
7,500 V
3,000 V
400 V
400 V
15,000 V
5,000 V
800 V
700 V
35,000 V
12,000 V
6,000 V
2,000 V
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
3,500 V
7,000 V
5,000 V
4,000 V
5,000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE: 700 volts can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric
components and accessories.
16 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation










