Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index

Memory modules
The computer comes with at least one preinstalled double data rate 4 synchronous dynamic random access
memory (DDR4-SDRAM) small outline dual in-line memory module (SODIMM). There are two memory sockets
on the system board that can be populated with up to 32 GB of memory.
DDR4-SDRAM SODIMMs
For proper system operation, the memory modules must be 1.2 volt DDR4-SDRAM SODIMMs and adhere to
the following specications:
●
Industry-standard 260-pin
●
Unbuered non-ECC PC4-19200 DDR4-2400 MHz-compliant
●
Support CAS latency DDR4 2400 MHz (17-17-17 timing)
●
Contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specication
The computer supports the following:
●
512-Mbit, 1-Gbit, 2-Gbit, 4-Gbit, and 8-Gbit non-ECC memory technologies
●
Single-sided and double-sided SODIMMs
●
The following SODIMMs are oered:
–
4 GB (1 x 4 GB) DDR 42400 SODIMM memory
–
8 GB (1 x 8 GB) DDR 42400 SODIMM memory
–
8 GB (2 x 4 GB) DDR 42400 SODIMM memory
–
16 GB (1 x 16 GB) DDR 42400 SODIMM memory
–
16 GB (2 x 8 GB) DDR 42400 SODIMM memory
–
32 GB (2 x 16 GB) DDR 42400 SODIMM memory
NOTE: The system will not operate properly if you install unsupported SODIMMs.
Removing a SODIMM
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain
before replacing the memory module. Regardless of the power-on state, voltage is always supplied to the
memory module as long as the computer is plugged into an active AC outlet. Adding or removing the memory
module while voltage is present may cause irreparable damage to the memory module or system board.
The memory module socket has gold-plated metal contacts. When upgrading the memory, it is important to
use a memory module with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from
having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before beginning
these procedures, ensure that you are discharged of static electricity by briey touching a grounded metal
object. For more information, refer to
Electrostatic discharge information on page 16.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the
module.
To remove and install a memory module:
Memory modules 45










