Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Printing issues ................................................................................................................................... 67
Printer does not function .................................................................................................................. 68
Latch failsafe ..................................................................................................................................... 69
Cleaning the printer ............................................................................................................................................. 69
6 Cable routing congurations ........................................................................................................................ 70
Cable matrix for Engage One with integrated column printer and basic I/O connectivity base ......................... 70
Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base ................. 71
Cable matrix for Engage One without I/O connectivity base .............................................................................. 72
Cable matrix for Engage One with I/O connectivity base .................................................................................... 73
Cable matrix for Engage One with basic I/O connectivity base and standalone printer .................................... 74
Cable matrix for Engage One with advanced I/O connectivity base and standalone printer ............................. 75
7 Conguring the software .............................................................................................................................. 76
Touch screen calibration for Windows 10 Professional and Windows 10 IoT Enterprise for Retail .................. 76
Conguring optional HP integrated peripheral modules .................................................................................... 76
8 Computer Setup (F10) Utility ........................................................................................................................ 77
Computer Setup (F10) Utilities ............................................................................................................................ 77
Using Computer Setup (F10) Utilities ................................................................................................ 77
Computer Setup–Main ....................................................................................................................... 79
Computer Setup—Security ............................................................................................................... 81
Computer Setup—Advanced ............................................................................................................. 83
Recovering the Conguration Settings ............................................................................................................... 87
9 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 88
POST numeric codes and text messages ............................................................................................................. 88
Interpreting system validation diagnostic front panel LEDs and audible codes ................................................ 93
10 Password security and resetting CMOS ........................................................................................................ 95
Resetting the password jumper .......................................................................................................................... 95
Changing a Setup or Power-On password ........................................................................................................... 96
Deleting a Setup or Power-On password ............................................................................................................ 97
Clearing and resetting the CMOS ......................................................................................................................... 97
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 99
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 99
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................ 100
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ............................................... 100
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