Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
5 Using the column printer
The column printer is an optional component that may be included with your system.
Standard features
Standard features
Interface USB
Memory/rmware 8 MB ash memory, History EEROM, 4k buer
Energy-savings Option to congure printer to enter low-power (1 watt) idle state if no data is received
after user-specied number of minutes
Resident character sets PC code pages 437 (US), 720 (Arabic), 737 (Greek), 775 (Baltic), 850 (Multilingual), 852
(Latin II), 857 (Turkish), 858 (with Eurosymbol), 860 (Portuguese), 862 (Hebrew), 863
(French Canadian), 864 (Arabic), 865 (Nordic), 866 (Cyrillic), 874 (Thai), 1250 (Windows
Central Europe), 1251 (Windows Cyrillic), 1252 (Windows Latin I), 1254 (Windows
Turkish), 1255 (Windows Hebrew), 1256 (Windows Arabic), 1257 (Windows Baltic), 28591
(Windows Latin 1), 28592 (Windows Latin 2), 28594 (Windows Baltic), 28596 (Windows
Arabic), 28599 (Windows Turkish), 28605 (Windows Latin 9), Katakana, and KZ_1048
(Kazakh)
Downloadable fonts Code pages 932 (Kanji), 949 (Korean), 936 (Simplied Chinese), and 950 (Traditional
Chinese)
Integrated bar codes Code 39, Code 93, Code 128, UPC-A, UPC-E, JAN8 (EAN), JAN13 (EAN), Interleaved 2 of 5,
Codabar, Code 128, PDF-417 (two-dimensional), Code 128 extended, GS1 Databar, QR
code, and Datamatrix
Print Monochrome in either 44 (standard) or 56 (compressed) columns on 80 mm wide
thermal paper
Paper path 80.0 mm
Roll Diameter 50.8 mm max. (2 inches)
Print resolution 8-dots/mm
Speed Up to 114 mm/second throughput (monochrome)
Paper sensing Paper out
Human interface Audible tone from speaker (software-driven). Simple commands in conguration menu
issued through paper feed button. Green LED status light, located next to the paper feed
button.
Cash drawer driver Connector for one or two cash drawers (obtain a "Y" cord for two drawers)
Knife Paper cutter standard on all units
Printing features
The printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented
in many dierent forms and sizes. For more information on programming the printer to change text, graphics,
or other characteristics, refer to the Programming Guide.
Standard features 63