Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
5. To test that the paper is loaded correctly, advance the paper with the paper feed button (1), and then
tear the excess paper o against the knife on the cover. A steady green LED (2) means the printer is on
and operating normally. If the LED is ashing, the cover may not be completely shut.
Thermal paper specications
The printer requires qualied thermal paper with the following dimensions:
●
Width: 80 +0/-0.6 mm (3.15 +0/-0.03")
●
Diameter: 50.8 mm max. (2”)
The paper must not be attached at the roll’s core. Use paper with a colored stripe at the end to indicate that
the paper is running low.
The above gures are based on a core diameter of 22 ± 0.5 mm (0.87") outside and 11.5 ± 0.5 mm (0.45")
inside.
Qualied paper grades
Contact the manufacturer of your choice to order paper. HP recommends the following paper grades produced
by their respective manufacturers. There are a number of paper manufacturers qualied to provide this
paper, provided the POS paper rolls are from the recommended grades for monochrome (black ink) paper.
Qualied manufacturers Phone/Fax Paper grade
Appvion, Inc. (USA)
825 E. Wisconsin Ave.
Appleton, WI 54912
http://www.appvion.com
Voice: (800) 922–1729
Fax: (800) 922–1712
Alpha 400-2.3 (was T1030)
Alpha 800-2.4 (was T1012A)
POS-Plus 600-2.4
Alpha 900-3.4 (was Superior)
All current Appvion papers are
BPA-free
Jujo Thermal Ltd.
P.O. Box 92 FI–27501
Kauttua, Finland
Voice: 358 (0) 10 303 200
Fax: 358 (0) 10 303 2419
AF50KS–E3
AP62KS–E3
Thermal paper specications 65