Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Qualied manufacturers Phone/Fax Paper grade
http://www.jujothermal.com/
Kanzaki Specialty Papers (USA)
20 Cummings St.
Ware, MA 01082–2002
http://www.kanzakiusa.com/
Voice: (888) 526–9254
Fax: (413) 731–8864
P30023 (was P–300), P31023
(was P–310),
P35024 (was P–350), P35032
(was P–354),
P39023 (BPA free, was P–390),
P30521 (BPA free),
P30523 (BPA free), P31523 (BPA
free), P35532 (BPA free)
Koehler UK Ltd. (Great Britain)
2 White Oak Square
London Road
Swanley, Kent BR8 7AG, U.K.
http://www.koehlerpaper.com/en/
Voice: (44) 1322 661010
Fax: (44) 1322 614656
KT55-F20
Koehler AG
Hauptstr. 2-4
D-77704 Oberkirch, Germany
http://www.koehlerpaper.com/en/
Voice: (49) 7802 81-0
Fax: (49) 7802 81-4330
KT55-F20
Mitsubishi Int’l Corp. (USA)
655 Third Ave.
New York, New York 10017
http://www.mitsubishicorp.com/us/en/
Voice: (212) 605–2000
Fax: (212) 605–2597
P–5035
T–8051
TP–8065
PP-5051
OJI Paper Company Ltd.
Ginza 4-chome
Tokyo 104, Japan
http://www.ojipaper.co.jp/english/
Voice: (81)3–3563-1111
Fax: (81)3–3563-1135
KF–60
PD–170R
PD–170R
Thermal Solutions Intl, Inc.
6740 Broadview Ave, Suite D
Jacksonville, FL 32254
http://thermalsolutionsinternational.com
Voice: (800) 479-6070, (904) 860-1966
Fax: (904) 646-4530
19018RDT
Features: 30% post-consumer
waste, recycled/BPA free
Troubleshooting the printer
The printer is generally trouble-free; however, unexpected conditions may arise. Refer to the following
sections to diagnose and solve these printer conditions. To resolve complex issues, you may need to contact
an authorized HP service representative.
66 Chapter 5 Using the column printer