Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
7 Conguring the software
Touch screen calibration for Windows 10 Professional and
Windows 10 IoT Enterprise for Retail
NOTE: The Windows calibration tool works only in digitizer touch mode. If you install a retail touch utility, it
will set the touch screen to POS mode (mouse mode) by default and will not allow the Windows calibration
tool to run.
To calibrate the touch module in Windows 10 Professional and Windows 10 IoT Enterprise for Retail:
1. Open Control Panel. You can type Control Panel in the Search box to access it.
2. In Control Panel, type calibrate in the Search box. Under Tablet PC Settings, tap the Calibrate the
screen for pen or touch input link. In the Tablet PC Settings dialog box, tap the Calibrate button, and
then proceed to step 3.
3. Follow the on-screen instructions to press the target marks on the touch screen. At the end of the
calibration process, the touch module should be aligned with the video and the touch points will be
accurate.
Conguring optional HP integrated peripheral modules
To congure the integrated USB peripheral, refer to the HP Point of Sale Conguration Guide (available in
English only). The guide is located with the documentation on your retail computer and at
http://www.hp.com/support. To access the guide on the retail computer, select Start, and then select
HP Point of Sale Information.
NOTE: Check http://www.hp.com/support for updated software or documentation that became available
between the time your product was manufactured and the time it was delivered to you.
76 Chapter 7 Conguring the software