Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Table 8-1 Computer Setup—Main (continued)
Option Description
Check HP.com for BIOS Updates
Checks for the latest BIOS release revision on the network, and lets you decide whether to download the
BIOS image and update the system.
Lock BIOS Version
Clear to allow BIOS updates. Select to block BIOS updates.
BIOS Rollback Policy
●
Unrestricted Rollback to older BIOS
●
Restricted Rollback to older BIOS
Allow BIOS Updates Using a Network
Select to enable scheduled automatic BIOS updates through the network.
BIOS Update Preferences
Lets you congure BIOS updates through the network.
●
Check for Update on Next Reboot
●
BIOS Source – select the source of the BIOS update from either HP.com or a custom URL.
●
Automatic BIOS Update Setting – select how BIOS is updated.
NOTE: BitLocker Drive Encyption (BDE) must be temporarily suspended to be able to ash the
BIOS.
●
BIOS Update Frequency – select how often the BIOS is updated. This setting is not active if
Automatic BIOS Update Setting is set to ‘Do no update’.
Network Conguration Settings
Lets you congure upload and download settings.
●
Proxy Server – select to enable use of a proxy server.
●
Edit Proxy Server – If Proxy Server is enabled, lets you specify the server address in <server>:<port>
format.
●
Test Network Connection – select to check the network connection based on the selection in
Automatic BIOS Update Setting.
●
IPv4 Conguration – select ‘Automatic’ or ‘Manual’. If ‘Manual’ is selected, you can congure the
address, subnet mask, and gateway.
●
DNS Conguration – select ‘Automatic’ or ‘Manual’. If ‘Manual’ is selected, you can entered a list of
DNS addresses.
●
Data transfer timeout – lets you congure the timeout setting. Select Force HTTP no-cache to
disable HTTP caching.
Update BIOS Using Local Media
Lets you update the system BIOS. BIOS update binary (BIN) les must be located on the system hard drive
or on a removable USB drive under the “Hewlett-Packard\BIOS\New” folder or under the “EFI\HP\BIOS
\New” folder. The les can also be placed in the “Hewlett-Packard\BIOS\Previous” folder or under the “EFI
\HP\BIOS\Previous” folder.
Change Date and Time
Lets you update system date and time.
System IDs Lets you clear the following values:
●
Asset Tracking Number
●
Ownership Tag
80 Chapter 8 Computer Setup (F10) Utility