Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Table 8-2 Computer Setup—Security (continued)
Option Description
●
Requires at least one number
●
Requires at least one upper case character
●
Requires at least one lower case character
●
Allow spaces
Clear Password Jumper
Select ‘Honor’ to engage or ‘Ignore’ to disengage the password jumper. Default is ‘Honor’.
TPM Embedded Security Displays the TPM specication version.
Lets you congure the following TPM settings:
TPM Device
Lets you set the Trusted Platform Module as available or hidden.
TPM State
Select to enable the TPM.
Clear TPM
Select to reset the TPM to an unowned state. After the TPM is cleared, it is also turned o. To temporarily
suspend TPM operations, turn the TPM o instead of clearing it.
CAUTION: Clearing the TPM resets it to factory defaults and turns it o. You will lose all created keys and
data protected by those keys.
BIOS SureStart HP Sure Start veries the integrity of HP BIOS code and critical, non-executable platform data residing in
the main ash and provides self-healing mechanisms to restore any code or critical platform data that
has been lost or is corrupted within the ash.
Verify Boot Block on every boot
Disabled (Default): When set to the default, HP Sure Start will verify the integrity of the BIOS in System
Flash each time the system is in a Sleep, Hibernate, or O state such that assurance is provided that it has
not been tampered with before the host CPU executes that code as part of the process of resuming from
the low power state.
Enabled: When this box is checked, the HP Sure Start will continue to verify the integrity of the BIOS in
System Flash each time the system is in a Sleep, Hibernate, or O state. Additionally, the HP Sure Start
will verify the integrity of the BIOS in System Flash on each Warm Boot (Windows Restart).
BIOS Data Recovery Policy
Automatic (Default): Any problems that are found by HP Sure Start will be automatically repaired not
requiring any special actions by the local user.
Manual (For Advanced Users only): Any problems found by HP Sure Start will not be repaired automatically
and will require a special key sequence input by the local user to proceed with the repair. This mode is only
intended for scenarios where the machine owner would prefer to perform forensics on the system ash
contents before it is repaired and is not recommended for the typical user. In the case of HP Sure Start
nding an issue with the initial BIOS code, the system will refuse to boot and ash a special LED sequence
until the special key sequence is pressed on the internal keyboard.
Network Controller Conguration Restore – This manual control will restore the network parameters
(used by the Intel integrated network controller) stored in System Flash to their factory defaults.
Dynamic Runtime Scanning of Boot Block
Select to enable.
Intel Software Guard
Extensions (SGX)
Let you enable or disable software guard extensions.
82 Chapter 8 Computer Setup (F10) Utility