Maintenance and Service Guide
Table Of Contents
- Product overview
- Standard features
- Integrated features
- Stand options
- HP Engage One Basic I/O Connectivity Base components
- HP Engage One Advanced I/O Connectivity Base components
- Connecting an AC adapter to power
- Locating the Engage One power button
- Locating the I/O connectivity base power button
- Adjusting the Engage One head unit
- Engage One serial number location
- I/O connectivity base serial number location
- Illustrated parts catalog
- Routine care, SATA drive guidelines, and disassembly preparation
- Removal and replacement procedures
- Preparation for disassembly
- Attaching an I/O connectivity base to the Engage One
- Connecting a standalone I/O connectivity base to the Engage One
- Configuring the I/O connectivity base’s powered serial ports
- Connecting a standalone optional fingerprint reader to the I/O connectivity base
- Attaching an optional fingerprint reader to the I/O connectivity base
- Removing and attaching the Engage One head unit to the stand
- Mounting the Engage One head unit to a wall
- Mounting the Engage One to a counter top
- Installing a security cable on the I/O connectivity base
- Installing a security cable on the Engage One column
- Installing a security screw on the Engage One head unit and stand
- Installing a security screw on the Engage One head unit and VESA mount
- Removing and replacing the column printer
- Removing the display panel
- System board components
- Installing a 2 x 20 customer-facing display (CFD)
- Memory modules
- Removing and installing an M.2 solid-state drive (SSD)
- Removing the WLAN module
- Removing the heat sink
- Removing the fan assembly
- Removing the speakers
- Removing the power button board
- Removing the MSR (Magnetic Stripe Reader)
- Removing the MSR LED board
- Removing the system board
- Removing the antennas
- Using the column printer
- Cable routing configurations
- Cable matrix for Engage One with integrated column printer and basic I/O connectivity base
- Cable matrix for Engage One with integrated column printer and advanced I/O connectivity base
- Cable matrix for Engage One without I/O connectivity base
- Cable matrix for Engage One with I/O connectivity base
- Cable matrix for Engage One with basic I/O connectivity base and standalone printer
- Cable matrix for Engage One with advanced I/O connectivity base and standalone printer
- Configuring the software
- Computer Setup (F10) Utility
- POST error messages and diagnostic front panel LEDs and audible codes
- Password security and resetting CMOS
- Using HP PC Hardware Diagnostics (UEFI)
- Troubleshooting without diagnostics
- Safety and comfort
- Before you call for technical support
- Helpful hints
- Solving retail system-specific problems
- Solving general problems
- Solving printer problems
- Solving hardware installation problems
- Solving network problems
- Solving memory problems
- Solving USB flash drive problems
- Solving Internet access problems
- Solving software problems
- System backup and recovery
- Power cord set requirements
- Statement of memory volatility
- Specifications
- Index
Table 8-2 Computer Setup—Security (continued)
Option Description
Hard Drive Utilities Save/Restore MBR of System Hard Drive
Enable to save the Master Boot Record (MBR) of the hard drive. If the MBR gets changed, the user is
prompted to authorize restoring the MBR.
DriveLock
Allows you to assign or modify a master or user password for hard drives. When this feature is enabled,
the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully
entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during
a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is
attached to the system.
CAUTION: Be aware that these settings take place immediately. A save is not necessary.
CAUTION: Be sure to document the DriveLock password. Losing a DriveLock password will render a drive
permanently locked.
After you select a drive, the following options are available:
●
Set DriveLock Master Password. Sets the drive’s master password but does not enable DriveLock.
●
Enable DriveLock. Sets the drive’s user password and enables DriveLock.
Secure Erase
Lets you select a hard drive to completely erase. Once a hard drive has been erased with a program that
utilizes Secure Erase rmware commands, no le recovery program, partition recovery program, or other
data recovery method will be able to extract data from the drive.
System Management
Command
Allows authorized personnel to reset security settings during a service event. Default is enabled.
Restore Security
Settings to Default
Restoring settings to default requires the BIOS Administrator password.
Computer Setup—Advanced
NOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.
Table 8-3 Computer Setup—Advanced (for advanced users)
Option Description
Display Language Lets you select the language of the menus in F10 Setup and the keyboard.
Scheduled Power-On This feature wakes the system up from a powered o state at a specied date and time.
Boot Options Startup Menu Delay (sec)
Enabling this feature will add a user-specied delay to the POST process. This delay is sometimes needed
for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the
time POST is nished. The POST delay also gives you more time to select F10 to enter Computer (F10)
Setup. Default is ‘0’.
Select the devices that the computer can boot from, as well as other options, including:
●
Fast Boot. Default is disabled.
●
USB Storage Boot. Default is enabled.
●
Network (PXE) Boot. Default is enabled.
Computer Setup (F10) Utilities 83