HP Stream Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Illustrated parts catalog ................................................................................................................................ 3 Locating the serial number, product number, and model number ...................................................................... 3 Computer major components ...............
5 Specifications ............................................................................................................................................. 42 6 Using Setup Utility (BIOS) ............................................................................................................................. 43 Starting Setup Utility (BIOS) ................................................................................................................................ 43 Updating the BIOS ............
1 Product description Category Description Product Name HP Stream Notebook PC Processor AMD A4 Micro-6400T (1.6 GHz/1.0 GHz, DDR3L-1333MHz, 2MB L2 cache) quad core, TDP, 4.5W Chipset AMD Integrated SoC FCH Graphics Internal graphics AMD Radeon™ R3 graphics (A4 Micro-6400T) Supports HD Decode, DX11.1, and HDMI Panel 14.0-in (1366×768), BrightView, high-definition (HD), SVA, white light-emitting diode (WLED); 16:9 ultra wide aspect ratio; typical brightness: 200 nits; flat (3.
Category Description AC Smart Pin adapter plug (4.5 mm barrel) Keyboard/pointing devices Full size Dura Coat island-style keyboard Touchpad requirements: Power requirements ● ClickPad with image sensor ● Multitouch gestures enabled ● Supports Windows 8 modern trackpad gestures ● Taps enabled as default Supports the following AC adapters: ● 45-W HP Smart AC adapter (non-slim, 26.5 mm) ● 65-W EM ● 65-W slim travel adapter 1 meter power cord Supports a 3-cell, 32-Wh, 2.
2 Illustrated parts catalog Locating the serial number, product number, and model number The computer model number (1), serial number (2), bar code (3), product number (4), and warranty information (5) are located on the bottom of the computer. You may need the information when you travel internationally or when you contact support.
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 7.
Item 6 Component Spare part number Includes 64-GB of eMMC for use in models with Windows 8.1 Standard 788084-501 Includes 32-GB of eMMC for use in models without the Windows operating system 783049-001 Includes 32-GB of eMMC for use in models with Windows 8.1 Standard 783049-501 (8) Rear speakers (include left and right rear speakers and cables) 786042-001 (9) Front speakers (include left and right front speakers and cables) 784534-001 (10) Realtek RTL8723BE 802.
Display assembly subcomponents Item Component (1) Display bezel: Spare part number In silver finish 783043-001 In purple finish 786041-001 In green finish 788087-001 (2) Webcam/microphone module 784986-001 (3) 14-in.
Miscellaneous parts Component Spare part number 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001 65-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 714657-001 HP RJ45-to-USB adapter 539614-001 HP HDMI-to-VGA adapter 701943-001 Power cord (3-pin, black, 1.
Spare part number Description 755530-011 Power cord for use in Australia (3-pin, black, 1.83-m) 755530-021 Power cord for use in Europe (3-pin, black, 1.83-m) 755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 755530-061 Power cord for use in Italy (3-pin, black, 1.83-m) 755530-081 Power cord for use in Denmark (3-pin, black, 1.83-m) 755530-111 Power cord for use in Switzerland (3-pin, black, 1.
10 Spare part number Description 783051-131 Keyboard/top cover in silver finish for use in Portugal (includes keyboard cable) 783051-141 Keyboard/top cover in silver finish for use in Turkey (includes keyboard cable) 783051-151 Keyboard/top cover in silver finish for use in Greece (includes keyboard cable) 783051-161 Keyboard/top cover in silver finish for use in Latin America (includes keyboard cable) 783051-171 Keyboard/top cover in silver finish for use in Saudi Arabia (includes keyboard cabl
Spare part number Description 786043-061 Keyboard/top cover in purple finish for use in Italy (includes keyboard cable) 786043-071 Keyboard/top cover in purple finish for use in Spain (includes keyboard cable) 786043-131 Keyboard/top cover in purple finish for use in Portugal (includes keyboard cable) 786043-141 Keyboard/top cover in purple finish for use in Turkey (includes keyboard cable) 786043-151 Keyboard/top cover in purple finish for use in Greece (includes keyboard cable) 786043-161 Key
12 Spare part number Description 788088-071 Keyboard/top cover in green finish for use in Spain (includes keyboard cable) 788088-131 Keyboard/top cover in green finish for use in Portugal (includes keyboard cable) 788088-141 Keyboard/top cover in green finish for use in Turkey (includes keyboard cable) 788088-151 Keyboard/top cover in green finish for use in Greece (includes keyboard cable) 788088-161 Keyboard/top cover in green finish for use in Latin America (includes keyboard cable) 788088-1
3 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats.
4 Removal and replacement procedures for Authorized Service Provider parts Computer replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here. Accessing the internal part could damage the computer or void the warranty.
3. Remove the 4 rubber feet. NOTE: The front feet (1) and the rear feet (2) are not interchangeable. Make sure to install the computer feet in their proper locations on the computer base enclosure. To install the rubber feet, remove the protective backing from the rubber feet and install them in the locations indicated in the above illustration.
Keyboard/top cover NOTE: The keyboard/top cover spare part kit includes the keyboard cable.
For use in country or region Spare part number For use in country or region Spare part number For use in Latin America 783051-161 For use in the United States 783051-001 For use in the Netherlands 783051-B31 In green finish: For use in Belgium 788088-A41 For use in Portugal 788088-131 For use in Bulgaria 788088-261 For use in Romania 788088-271 For use in Canada 788088-DB1 For use in Russia 788088-251 For use in the Czech Republic and Slovakia 788088-FL1 For use in Saudi Arabia 7880
5. Remove the round rubber screw cover (3). NOTE: The oblong rubber screw covers (2) and the round rubber screw cover (3) are not interchangeable. Make sure to install these screw covers in their proper locations on the computer base enclosure.
6. Remove the five Phillips PM1.9×5.7 screws (1) and eight Phillips PM1.9×4.3 screws (2) that secure the keyboard/top cover to the base enclosure. 7. Turn the computer right side up. 8. Open the computer as far as it will open. 9. Detach the front edge of the keyboard/top cover (1) from the base enclosure. 10. Lift the keyboard/top cover (2) until it rests at an angle. 11. Disconnect the battery cable (3) from the system board. 12.
15. Remove the keyboard/top cover (7) by sliding it away from the computer at an angle. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the keyboard/top cover is removed. A thermal pad is used on the processor (1) and the heat sink section (2) that services it.
Reverse this procedure to install the keyboard/top cover.
TouchPad Component Spare part number TouchPad (includes cable) 784531-001 Before replacing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Power button board Component Spare part number Power button board (includes cable) 761220-001 Before replacing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
WLAN module Component Spare part number Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 753078-005 Before replacing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
USB board Component Spare part number USB board (includes cable, double-sided adhesive, eSATA port, USB port, and SIM slot) 784532-001 Before replacing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Rear speakers Component Spare part number Rear speakers (include left and right rear speakers and cables) 786042-001 Before replacing the rear speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Power connector cable Component Spare part number Power connector cable 759919-001 Before replacing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Battery Component Spare part number Battery, 3-cell, 32-Wh, 2.96-Ah, Li-ion (includes cable) 752235-005 Before replacing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the battery. Front speakers Component Spare part number Front speakers (include left and right front speakers and cables) 784534-001 Before replacing the front speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
System board NOTE: The system board spare part kit is equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, and 2.0-GB of system memory. Component Spare part number System board; includes 64-GB of eMMC for use in models without the Windows operating system 788084-001 System board; includes 64-GB of eMMC for use in models with Windows 8.
4. Disconnect the power connector cable (4) from the system board. 5. Remove the four Phillips PM1.9×2.8 screws (1) that secure the system board to the base enclosure. 6. Lift the right side of the system board (2) until it rests at an angle. 7. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Heat sink Component Spare part number Heat sink (includes replacement thermal material) 783045-001 Before replacing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Install thermal paste on the following components: Thermal paste is used on the processor (1) and the heat sink (2). Reverse this procedure to install the heat sink. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before replacing the display assembly, follow these steps: 1. Turn off the computer.
5. Remove the display assembly (5). 6. If it is necessary to replace the display bezel: The display bezel is available using the following spare part numbers: 783043-001: Silver finish 786041-001: Purple finish 788087-001: Green finish a. Remove the display panel screw covers (1). The display panel screw covers are included in the Rubber Kit, spare part number 784533-001. 7. b. Remove the two Phillips PM1.9×2.1 broad head screws (2) that secure the display panel to the display assembly. c.
b. Lift the top edge of the display panel (2). c. Swing the display panel up and forward until it rests upside down in front of the display enclosure (1). d. Release the adhesive strip (2) that secures the display panel cable connector to the display panel. e. Disconnect the display panel cable (3) from the display panel. The display panel is available using spare part number 783052-001. 8. 38 If it is necessary to replace the webcam/microphone module: a.
c. Disconnect the webcam/microphone module cable (3) from the webcam/microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 784986-001. 9. If it is necessary to replace the display hinges: a. Remove the following screws that secure the display hinges to the display enclosure: (1) Two Phillips PM1.9×2.8 screws at the top of the display hinge bracket (2) Four Phillips PM2.4×3.
b. Remove the display hinges and brackets (4). The display hinges are included in the Display Hinge Kit, spare part number 784530-001. 10. If it is necessary to replace the display cable: a. Release the display cable from the clips (1) built into the top and left side of the display enclosure. b. Lift the display cable straight up and off the display enclosure (2). c. The display cable is available using spare part number 783044-001. 11.
b. Release the WLAN antenna cable from the clips (2) built into the right side of the display enclosure. c. Remove the WLAN antenna cable and transceiver. The WLAN antenna cable and transceiver is included in the Antenna Kit, spare part number 783038-001. Reverse this procedure to reassemble and install the display assembly.
5 Specifications Metric U.S. Width 34.4 cm 13.5 in Depth 24.0 cm 9.5 in Height 1.79 cm 0.7 in Weight 1.75 kg 3.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS).
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI): 1. Turn on or restart the computer, quickly press esc, and then press f2.
8 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant. ▲ From the Start screen, type support, and then select the HP Support Assistant app.
follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
For more information, see Recovering using HP Recovery Manager (select models only) on page 48. ● On select models, if you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition or use the HP Recovery media that you have created. For more information, see Recovering using HP Recovery Manager (select models only) on page 48.
To start HP Recovery Manager from the HP Recovery partition: 1. From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery Environment. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system.
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
10 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter, spare part number 8 antenna removal 40 spare part number 7, 9, 41 Antenna Kit, spare part number 7, 9, 41 audio, product description 1 Display Hinge Kit, spare part number 7, 10, 40 display panel product description 1 removal 37 spare part numbers 7, 10, 38 display panel cable, spare part number 7, 9 B backups 46 base enclosure, spare part numbers 9, 11 battery removal 31 spare part number 6, 8, 31 bezel spare part number 7, 9, 10, 11, 37 BIOS determining version 43 downloading an upda
serviceability 2 storage 1 video 1 wireless 1 product name 1 R rear speakers removal 29 spare part number 6, 10, 29 recover options 47 recovery discs 46, 49 HP Recovery Manager 48 media 49 starting 49 supported discs 46 system 48 USB flash drive 49 using HP Recovery media 47 recovery media creating 46 creating using HP Recovery Manager 47 RJ45-to-USB adapter, spare part number 8 Rubber Kit, spare part number 6, 8, 10 S Screw Kit, spare part number 8, 9 serviceability, product description 2 speakers removal
