User's Manual

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the removable service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that
most closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
●
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains
the Windows Product Key. You may need the Product Key to update or troubleshoot the
operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the
physical label. Instead a Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft
operating systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-
approved recovery methods.
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the
approval markings for the countries or regions in which the devices have been approved for use.
Labels 13