HP Pavillion 14 Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 5 Finding your hardware and software information ......................................................................... 5 Display ..........................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 36 Component replacement procedures ........................................................................................ 36 Battery ................................................................................................................... 37 Optical drive .......................................................................................................... 38 Hard drive ........................
Creating HP Recovery media .................................................................................... 92 Restore and recovery .............................................................................................................. 93 Using Windows Refresh for quick and easy recovery ................................................... 94 Remove everything and reinstall Windows ................................................................. 95 Recovering using HP Recovery Manager ...........
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1 Product description Category Description Product Name HP Pavillion 14 Processors ● Intel® Core® i7 4702MQ 2.2-GHz processor (turbo up to 2.9-GHz, 6MB cache) and a UMA graphics subsystem memory ● Intel Pentium®-IVB 2030M processor (2.5-GHz, dual core) and a UMA graphics subsystem memory ● Intel i5 3230M 2.6-GHz processor (turbo up to 3.2-GHz 3MB cache) and a UMA graphics subsystem memory ● Intel i3 3130M processor (2.
Category Description Memory Two customer-accessible/upgradable memory module slots DDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-1333) Supports 8192-MB of system RAM in the following configurations: Hard drive ● 8192-MB (4096-MB×2; not supported on computer models equipped with a 32bit operating system) ● 8192-MB (8192-MB×1; not supported on computer models equipped with a 32bit operating system) ● 6144-MB (2048-MBx1 + 4096-MB×1; not supported on computer models equipped with a
Category Description Ethernet Integrated 10/100 network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module One or two WLAN antennas built into display assembly, varying by computer model Support for the following WLAN formats: Memory Card Reader Ports Keyboard/pointing devices ● Intel Centrino Wireless-N 2230.802.11b/g/n 2×2 WiFi + BT4.0 Combo Adapter ● Atheros AR9845 802.11b/g/n 1×1 Wi-Fi Adapter ● Ralink RT3290LE 802.
Category Description Operating system Preinstalled: Serviceability 4 Chapter 1 Product description ● Microsoft® Windows 8 Professional ● Microsoft Windows 8 Standard ● FreeDOS ● Ubuntu Linux End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● MiniCard Components
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.
Item Component Description (2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (3) Webcam light On: The webcam is in use. (4) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (5) Internal microphone Records sound. *The antennas are not visible from the outside of the computer.
Button Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys 8 Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Used in conjunction with hot keys. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. ● Amber: Computer sound is off. ● Off: Computer sound is on.
TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. 10 (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio device. (4) USB 3.
Item Component Description (7) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Right side Item Component Description (1) Optical drive Reads and writes (select models only) to an optical disk. (2) Optical drive eject button Releases the disc tray. (3) USB port Connects an optional USB device. CAUTION: While there are multiple USB ports on the same side, only one USB port will able to support a high power device at a time. (4) RJ-45 (network) jack Connects a network cable. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) 14 Battery release latch Chapter 2 External component identification Releases the battery from the battery bay.
Item Component Description (4) Service cover The service cover provides access to the memory module compartment, wireless module compartment, keyboard retention screw, and optical drive bay. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 16 Illustrated parts catalog Chapter 3 Illustrated parts catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components 18 Chapter 3 Illustrated parts catalog
Item Component (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 23.
Item Component Spare part number SPS-System board for use on computer models with the HM76 chipset, a graphics subsystem with UMA memory, and the Linux operating system (includes replacement thermal material) 713257-001 SPS-System board for use on computer models with the HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) 713257-501 SPS-System board for use on computer models with the HM76 chipset, a graphics subsyst
Item Component Spare part number Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory (includes thermal replacement material) 719861-001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory (includes thermal replacement material) 719862-001 PCH heat sink (includes thermal replacement material) 719863-001 (10) RTC battery 637193-001 (11) Optical drive connector cable (incl
Item (21) 22 Component Spare part number Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models 690020-001 Realtek RTL8188EE 802.11bg/n 1×1 WiFi Adapter 709848-001 Intel Wireless-N 7260BN 802.11 b/g/n 2x2 WiFi + BT 4.
Display assembly subcomponents Item Component Spare part number (1) Display bezel 716182-001 (2) Webcam/microphone module (includes double-sided adhesive): (3) Non-HD webcam/microphone module 719845-001 14.
Mass storage devices Item Component Spare part number (1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5-mm 634932-001 500-GB, 5400-rpm, 7.0-mm 683802-001 320-GB, 5400-rpm, 7.
Miscellaneous parts Component Spare part number 90-W HP Smart AC adapter (PFC, EM, 4.5-mm) 710414-001 90-W HP Smart AC adapter (PFC, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710412-001 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.83-m) 490371-201 Power cord for use in Thailand (3-pin, black, 1.83-m) 490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m).
Spare part number Description 686272-001 Cover Kit (includes hard drive compartment cover and service cover) 690020-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 691739-001 2-GB memory module (PC3, 12800, 1600-MHz) 691740-001 4-GB memory module (PC3, 12800, 1600-MHz) 693374-001 8-GB memory module (PC3, 12800, 1600-MHz) 693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 709848-001 Realtek RTL8188EE 802.
Spare part number Description 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.
Spare part number Description 719862-001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory (includes thermal replacement material) 719863-001 PCH heat sink (includes thermal replacement material) 719864-001 Thermal Material Kit (includes thermal replacement material) 720459-001 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operatin
30 Spare part number Description 733432-001 Display back cover in mineral black finish 733433-001 Top cover in mineral black finish (includes TouchPad) Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
Battery Description Spare part number 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Optical drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number DVD±RW Double Layer SuperMulti Drive 720671-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
7. Remove the optical drive (3). Reverse this procedure to install the optical drive.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 716179-001. Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.0-mm 683802-001 320-GB, 5400-rpm, 9.5- and 7.0-mm 645193-001 Before removing the hard drive, follow these steps: 1. Turn off the computer.
3. Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay. 4. Remove the hard drive (2). 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Remove the four Phillips PM2.5×3.25 screws (2) that secure the hard drive bracket to the hard drive. d. Remove the hard drive bracket (3) from the hard drive.
WLAN module Description Spare part number Intel Wireless-N 7260BN 802.11 b/g/n 2x2 WiFi + BT 4.0 combo adaptor 717384-001 Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models 690020-001 Realtek RTL8188EE 802.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 62 screws that must be removed, replaced, and/or loosened when servicing the computer.
4. Remove the battery (see Battery on page 37). 5. Remove the service cover (see Optical drive on page 38). Remove the keyboard: 1. Remove the three Phillips PM2.5×4.0 screws that secure the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer.
48 4. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard until it rests at an angle. 7. Swing the keyboard (1) up and forward until it rests upside down on the palm rest. 8.
9. Remove the keyboard (4). Reverse this procedure to install the keyboard. Top cover Description Spare part number In mineral black finish 733433-001 In sparkling black finish 716175-001 In regal purple finish 716174-001 In revolutionary blue finish 716173-001 In flyer red finish 716172-001 In pearl white finish 716171-001 Before removing the top cover, follow these steps: 1. Turn off the computer.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Optical drive (see Optical drive on page 38) b. Hard drive (see Hard drive on page 40) c.
2. Remove the following screws: (1) Three Phillips PM2.0×2.0 screws in the battery bay (2) Two Phillips PM2.0×2.0 screws in the optical drive bay (3) Two Phillips PM2.5×3.5 screws in the hard drive bay (4) Two Phillips PM2.5×5.5 screws on the front edge of the computer 3. Release the ZIF connector (1) to which the power button board ribbon cable is connected, and then disconnect the power button board ribbon cable from the system board. 4.
5. Remove the three Phillips PM2.5×6.5 screws that secure the top cover to the computer. 6. Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides of the top cover detach from the base enclosure. 7. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 722908-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the power button board. TouchPad button board Description Spare part number TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable) 722909-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
5. Remove the TouchPad button board (4). Reverse this procedure to install the TouchPad button board. Power connector cable Description Spare part number Power connector cable 722907-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Release the power connector (3) from the mold built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable.
System board NOTE: The system board spare part kit includes the processor and replacement thermal material. Description Spare part number Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 729844-501 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 37), and then remove the following components: a. Optical drive (see Optical drive on page 38) b. Hard drive (see Hard drive on page 40) c. WLAN module (see WLAN module on page 42) d. Keyboard (see Keyboard on page 46) e.
5. Open the computer. 6. Disconnect the following cables from the system board. (1) Display panel cable (2) Speaker cable (3) USB board cable 7. Remove the Phillips PM2.5×3.5 screw (1) and the Phillips PM2.5×6.5 screw (2) that secure the system board to the base enclosure. 8. Lift the right side of the system board (1) until it rests at an angle. 9. Disconnect the power connector cable (2) from the system board. 10. Remove the system board (3) by sliding it up and to the right at an angle.
RTC battery Description Spare part number RTC battery 637193-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the base enclosure by double-sided tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery.
Fan Description Spare part number Fan (includes cable) 719860-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the fan (3). Reverse this procedure to install the fan. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number Heat sink (includes replacement thermal material) 719861-001 Heat sink (includes replacement thermal material) 719862-001 Before removing the heat sink, follow these steps: 1. Turn off the computer.
e. Top cover (see Top cover on page 49) f. System board (see System board on page 57) g. Fan (see Fan on page 62) Remove the heat sink: 1. Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory. 2. Following the 1 through 7 sequence stamped into the heat sink, loosen the seven captive Phillips screws (1) that secure the heat sink to the system board. 3. Remove the heat sink (2).
5. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
Reverse this procedure to install the heat sink.
Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number Intel Quad Core i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 37 W) 723522-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) 711903-001 Intel Dual Core i3-3130M 2.
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
PCH heat sink NOTE: The post controller hub (PCH) heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number PCH heat sink 719863-001 Before removing the PCH heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the PCH heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the PCH heat sink and system board, it may be necessary to move the PCH heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed. Replacement thermal material is included with the PCH heat sink and system board spare part kits.
Optical drive connector cable Description Spare part number Optical drive connector cable 722906-001 Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the optical drive connector cable (2). Reverse this procedure to install the optical drive connector cable.
USB board Description Spare part number USB board (includes cable) 686269-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the USB board.
Speakers Description Spare part number Speakers (include speaker cables) 722912-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the speakers (4). Reverse this procedure to install the speakers. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 76 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the display assembly: 1. Remove the six Phillips PM2.5×6.0 screws (1) that secure the display assembly to the base enclosure. 2. Remove the display assembly (2).
3. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are available in the Rubber Kit, spare part number 722910-001. b.
c. Remove the display bezel (4). The display bezel is available using spare part number 716182-001.
4. If it is necessary to replace the webcam/microphone module, gently detach the webcam/ microphone module from the display enclosure. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) CAUTION: Due to the thin profile of the webcam/microphone module, it is easily damaged. Take extra precaution to ensure the webcam/microphone module is not damaged when removing and replacing the module.
5. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.5×4.5 screws (2) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure.
d. Disconnect the display panel cable (4) from the display panel. e. Remove the display panel. The display panel is available using spare part number 686273-001. 6. If it is necessary to replace the display hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). The display hinges are available using spare part number 716181-001.
7. If it is necessary to replace the display panel cable: a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape in multiple locations.) b. Release the display panel cable (2) from the routing channel built into the display enclosure. c. Remove the display panel cable (3). The display panel cable is available using spare part number 722913-001 and includes the webcam/microphone cable. 8.
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 716183-001. Reverse this procedure to install the display assembly.
7 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
8 Specifications Computer specifications Metric U.S. Width 37.60 cm 14.80 in Depth 24.70 cm 9.72 in Height (front to rear) 3.05 to 3.58 cm 1.20 to 1.41 in Weight 2.45 kg 5.39 lb Dimensions Input power Operating voltage and current 18.5V/ 3.5A or 19.5V/ 3.33A – 65W 19V/ 4.74A or 19.5V/ 4.
14.0-in, SVA, display panel display specifications Metric U.S. Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.46 W Viewing angle ±65° horizontal, +50° vertical (typical) 14.
Hard drive specifications 640-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Dimensions Transfer rate Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms 1.
9 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
See Creating HP Recovery media on page 92. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings.
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1.
● If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 95.
Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information.
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter spare part number 27, 28 AC adapter light 13 AC adapter, spare part number 25, 27 Action keys 8 antenna locations 6 removal 83 spare part number 23, 28, 84 Antenna Kit, spare part number 23, 28, 84 audio, product description 2 audio-out jack 11 B back cover spare part number 28 base enclosure, spare part number 21 base enclosure, spare part numbers 28 battery removal 37 spare part number 27 spare part numbers 21, 37 battery bay 14 battery release latch 14 bottom components 14 button comp
grounding 33 packaging 34 transporting 34 workstation 34 H hard drive precautions 32 product description 2 removal 40 spare part numbers 21, 24, 26, 40 specifications 90 hard drive bracket illustrated 24 removal 41 hard drive compartment cover location 15 spare part number 27 hard drive connector cable illustrated 24 removal 41 Hard Drive Hardware Kit contents 24 spare part number 21, 24, 28 hard drive light 12 HDMI port 11 headphone jack 11 Heat sink spare part number 20 heat sink removal 63 spare part num
memory module 2 microphone 2 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 video 2 wireless 3 product name 1 R removal/replacement procedures 36, 46 right-side components 13 RJ-45 jack 13 RTC Battery spare part number 26 RTC battery removal 60 spare part number 21, 60 Rubber Kit, spare part number 21, 23, 29 S Screw Kit, spare part number 25, 29 security cable slot 13 security, product description 3 service considera
