Maintenance and Service Guide
5 Computer Setup (F10) Utility ........................................................................................................................ 69
Computer Setup (F10) Utilities ............................................................................................................................ 69
Using Computer Setup (F10) Utilities ................................................................................................ 69
Computer Setup–Main ....................................................................................................................... 71
Computer Setup—Security ............................................................................................................... 73
Computer Setup—Advanced ............................................................................................................. 76
Computer Setup—UEFI Drivers ......................................................................................................... 81
Recovering the Conguration Settings ............................................................................................................... 81
6 Troubleshooting without diagnostics ............................................................................................................ 82
Safety and comfort .............................................................................................................................................. 82
Before you call for technical support .................................................................................................................. 82
Helpful hints ........................................................................................................................................................ 83
Solving general problems .................................................................................................................................... 84
Solving power problems ...................................................................................................................................... 88
Solving hard drive problems ................................................................................................................................ 89
Solving media card reader problems ................................................................................................................... 90
Solving display problems .................................................................................................................................... 92
Solving audio problems ....................................................................................................................................... 95
Solving printer problems ..................................................................................................................................... 97
Solving keyboard and mouse problems .............................................................................................................. 98
Solving Hardware Installation Problems ........................................................................................................... 100
Solving Network Problems ................................................................................................................................ 101
Solving memory problems ................................................................................................................................ 103
Solving CD-ROM and DVD problems .................................................................................................................. 105
Solving USB ash drive problems ..................................................................................................................... 107
Solving front panel component problems ........................................................................................................ 108
Solving Internet access problems ..................................................................................................................... 108
Solving software problems ............................................................................................................................... 109
7 POST error messages and diagnostic front panel LEDs and audible codes ....................................................... 110
POST numeric codes and text messages .......................................................................................................... 110
Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 115
8 Password security and resetting CMOS ........................................................................................................ 117
Resetting the password jumper ........................................................................................................................ 117
Clearing and resetting the BIOS ........................................................................................................................ 119
9 Using HP PC Hardware Diagnostics .............................................................................................................. 120
Using HP PC Hardware Diagnostics Windows ................................................................................................... 120
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