HP Pavilion 15 Notebook PC Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Finding your hardware and software information ......................................................................... 8 Locating hardware ................................................................................................
Packaging and transporting guidelines ....................................................... 43 Workstation guidelines .............................................................. 43 5 Removal and replacement procedures for Customer Self-Repair parts ............................. 45 Component replacement procedures ........................................................................................ 45 Battery ............................................................................................
Hard drive specifications (continued) ...................................................................................... 103 9 Backing up, restoring, and recovering .......................................................................... 104 Creating recovery media and backups ................................................................................... 105 Creating HP Recovery media .................................................................................. 106 Restore and recovery .....
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1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP Pavilion 15 Notebook PC √ √ Processors ● AMD® A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) √ ● AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.
Category Description Processors (continued) ● Intel® Quad Core® i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 37 W) ● Intel Quad Core i7-3632QM 2.20GHz processor (SC turbo up to 3.2GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Pentium 2030M 2.
Category Description Graphics Internal graphics: ● AMD Radeon™ HD 8650G graphics on computer models equipped with an AMD A10-5750M processor ● AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor ● AMD Radeon HD 8450G graphics on computer models equipped with an AMD A6-5350M processor ● AMD Radeon HD 8350G graphics on computer models equipped with an AMD A4-5150M processor ● AMD Radeon HD 8400 graphics on computer models equipped with an AMD A6-5200 processor
Category Description Graphics (continued) Internal graphics: ● Intel HD Graphics 4000 on computer models equipped with an Intel dual core processor ● Intel HD Graphics 4600 on computer models equipped with an Intel Pentium processor Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ Switchable Discrete Graphics: ● Sun XT (64-bit), M2 package, 28 nm, 25 W, 4 pcs of dedicated video memory (2-GB VRAM, 256-MB×16, DDR3, 1-GHz×4 pcs) ● Sun XT (64-bit), M2
Category Description Hard drive Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ √ √ √ Support for Serial ATA Support for Accelerometer hard drive protection Support for the following hard drives: Optical drive ● 1-TB, 5400-rpm, 9.5-mm ● 750-GB, 5400-rpm, 9.5-mm ● 640-GB, 5400-rpm, 9.5-mm ● 500-GB, 5400-rpm, 9.5- and 7.
Category Description Wireless (continued) ● Atheros AR9485 802.11b/g/n WiFi Adapter ● Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter ● Realtek RTL8188EE 802.11bgn WiFi Adapter ● Intel Centrino Wireless-N 2230 Combo Adapter Computer models equipped with an Intel processor √ √ √ External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).
Category Description Power requirements Support for the following AC adapters: ● 90-W HP Smart AC adapter (PFC, EM, 4.5-mm) ● 90-W HP Smart AC adapter (PFC, 4.5-mm) ● 65-W HP Smart AC adapter (nonPFC, EM, 4.5-mm) ● 65-W HP Smart AC adapter (nonPFC, 4.5-mm) Support for the following batteries ● 6-cell, 62-Wh, 2.80-Ah, Li-ion battery ● 6-cell, 47-Wh, 2.
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed in your computer.
Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs.
Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Reveals system information when pressed in combination with the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Item Component Description (7) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Right side Item Component Description (1) Optical drive Reads and writes to an optical disc. (2) Optical drive eject button Releases the disc tray. (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (4) USB 2.0 port Connects an optional USB device. (5) RJ-45 (network) jack Connects a network cable.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay. (4) Service cover Provides access to the hard drive bay, the WLAN module slot, and the memory module slots.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. 18 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Item Description Function (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Computer major components 20 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 28.
Item (3) 22 Component Spare part number In white finish for use on all computer models in Bulgaria 720597-261 In white finish for use on all computer models in Canada 720597-DB1 In white finish for use on all computer models in the Czech Republic and Slovakia 720597-FL1 In white finish for use on all computer models in Denmark, Finland, and Norway 720597-DH1 In white finish for use on all computer models in France 720597-051 In white finish for use on all computer models in Germany 720597-04
Item Component Spare part number In sparkling black and silver finish 719871-001 (4) Power button board (includes cable) 719843-001 (5) TouchPad button board (includes TouchPad board cable and TouchPad button board cable) 720299-001 (6) System board (includes replacement thermal material): For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 720692-501 For use only
Item 24 Component Spare part number For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 713255-501 For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Linux operating system 713255-001 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional ope
Item Component Spare part number Thermal Material Kit (includes thermal replacement material) 719864-001 (7) Fan (includes cable) 719860-001 (8) Processor (includes replacement thermal material): (9) AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0MB L2 cache, DDR3, quad core, 35 W) 713548-001 AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0MB L2 cache, DDR3, quad core, 35 W) 713551-001 AMD A6-5350M 2.90-GHz processor (turbo up to 3.
Item Component Spare part number (10) RTC battery (includes cable and double-sided tape) 637193-001 (11) Optical drive connector cable 719846-001 (12) Speakers (include left and right speakers and cables) 719865-001 (13) Power connector cable 719859-001 (14) RJ-45/USB board (includes cable) 719844-001 (15) Battery: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.
Item (21) Component Spare part number Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models 690020-001 Realtek RTL8188EE 802.
Display assembly subcomponents 28 Item Component Spare part number (1) Display bezel 719847-001 (2) 15.
Mass storage devices Item Component (1) Hard drive (does not include hard drive bracket or hard drive connector cable): Spare part number 1-TB, 5400-rpm, 9.5-mm for use on all computer models 676521-001 750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an AMD processor 634250-001 750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an Intel processor 644351-001 640-GB, 5400-rpm, 9.5-mm for use on all computer models 669300-001 500-GB, 5400-rpm, 9.
Item Component (2a) Hard drive connector cable (2b) Hard drive bracket (3) DVD±RW Double Layer SuperMulti Drive Spare part number 719874-001 Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC, EM, 4.5-mm) 710414-001 90-W HP Smart AC adapter (PFC, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710412-001 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America(3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer models in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use on all computer models in the United Kingdom and Singapore (3-pin, black, 1.
Spare part number Description 645193-001 320-GB, 5400-rpm, SATA, 7.0-mm hard drive for use only on computer models equipped with an Intel processor (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001. 669300-001 640-GB, 5400-rpm, SATA, 9.
Spare part number Description 713163-001 Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 713164-001 Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.
34 Spare part number Description 713550-001 AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W; includes replacement thermal material) 713551-001 AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W; includes replacement thermal material) 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.
Spare part number Description 719853-251 Keyboard with backlight in black finish for use on all computer models in Russia (includes backlight cable and keyboard cable) 719853-261 Keyboard with backlight in black finish for use on all computer models in Bulgaria (includes backlight cable and keyboard cable) 719853-271 Keyboard with backlight in black finish for use on all computer models in Romania (includes backlight cable and keyboard cable) 719853-281 Keyboard with backlight in black finish for u
36 Spare part number Description 719861-001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory (includes thermal replacement material) 719862-001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory (includes thermal replacement material) 719863-001 PCH heat sink (includes thermal replacement material) 719864-001 Thermal Material Kit (includes thermal replacement material)
Spare part number Description 720597-131 Keyboard with backlight in white finish for use on all computer models in Portugal (includes backlight cable and keyboard cable) 720597-141 Keyboard with backlight in white finish for use on all computer models in Turkey (includes backlight cable and keyboard cable) 720597-151 Keyboard with backlight in white finish for use on all computer models in Greece (includes backlight cable and keyboard cable) 720597-171 Keyboard with backlight in white finish for us
38 Spare part number Description 720689-001 Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with UMA memory (includes thermal replacement material) 720690-001 Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with discrete memory (includes thermal replacement material) 720691-001 System board for use only on computer models equipped with an AMD A10, A8, A6
Spare part number Description 729844-001 System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material) 729844-501 System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
Battery Description Spare part number 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Optical drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number DVD+/-RW Double Layer SuperMulti Drive 720671-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
7. Remove the optical drive (3). Reverse this procedure to install the optical drive.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 716179-001. Description Spare part number 1-TB, 5400-rpm, 9.5-mm for use on all computer models 676521-001 750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an AMD processor 634250-001 750-GB, 5400-rpm, 9.
2. Disconnect the hard drive connector cable (2) from the system board. 3. Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay. 4. Remove the hard drive (2). 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Remove the four Phillips PM2.5×3.
Reverse this procedure to install the hard drive. WLAN module Description Spare part number Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only on computer models equipped with an AMD processor 710418-001 Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models 690020-001 Realtek RTL8188EE 802.
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. 2. Remove the Phillips PM2.5×3.25 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing the computer.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
For use in country/region Spare part number For use on all computer models in Canada 720597-DB1 For use on all computer models in Russia 720597-251 For use on all computer models in the Czech Republic and Slovakia 720597-FL1 For use only on computer models equipped with an Intel processor in Saudi Arabia 720597-171 For use on all computer models in Denmark, Finland, and Norway 720597-DH1 For use on all computer models in Slovenia 720597-BA1 For use on all computer models in France 720597-051
Remove the keyboard: 58 1. Remove the two Phillips PM2.5×7.0 screws that secure the keyboard to the computer. 2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up, with the front toward you. 6. Open the computer as far as it will open.
7. Lift the rear edge of the keyboard until it rests at an angle. 8. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. 9. Release the zero insertion force (ZIF) connector (2) to which the keyboard ribbon cable is attached, and then disconnect the keyboard ribbon cable (3) from the system board. 10. Remove the keyboard (4). Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes a TouchPad. Description Spare part number In flying red finish 719868-001 In pearl white finish 719867-001 In regal purple finish 719870-001 In revolutionary blue finish 719869-001 In sparkling black and silver finish 719871-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
3. Remove the ten Phillips PM2.5×7.0 screws that secure the top cover to the computer. 4. Remove the three Phillips PM2.0×2.5 screws (1) and the two Phillips PM2.5×3.5 screws (2) that secure the top cover to the computer. 5. Turn the computer right side up with the front toward you. 6. Open the computer.
7. Release the ZIF connector (1) to which the power button board ribbon cable is attached, and then disconnect the power button board ribbon cable from the system board. 8. Release the ZIF connector (2) to which the TouchPad button board ribbon cable is attached, and then disconnect the TouchPad button board ribbon cable from the system board. 9. Remove the five Phillips PM2.5×7.0 screws that secure the top cover to the computer. 10.
Power button board Description Spare part number Power button board (includes cable) 719843-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the power button board. TouchPad button board Description Spare part number TouchPad button board (includes TouchPad button board cable and TouchPad cable) 720299-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Display assembly subcomponents NOTE: The display assembly is spared only at the subcomponent level. For more display assembly spare part information, see the individual removal subsections. To remove the display assembly and access the display assembly subcomponents, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
66 4. Remove the four Phillips PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure. 5. Remove the display assembly (2) from the computer.
6. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the four Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 719858-001. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
c. Remove the display bezel (4). The display bezel is available using spare part number 719847-001. 7. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. a. 68 Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.
b. Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module. c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 719845-001.
8. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.5×4.5 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. 70 b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure.
d. Disconnect the display panel cable (4) from the display panel. e. Remove the display panel. The display panel is available using spare part number 719873-001. 9. If it is necessary to replace the display hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). The display hinges are available using spare part number 719857-001 and include the left and right hinges and hinge brackets.
10. If it is necessary to replace the display panel cable: a. Release the webcam/microphone module cable from the adhesive (1) attached to the display enclosure. b. Release the display panel cable from the clips (2) and routing channel built into the display enclosure. c. Remove the display panel cable (3). The display panel cable is available using spare part number 719854-001 and includes the webcam/microphone module cable. 11. If it is necessary to replace the wireless antenna: 72 a.
c. Remove the wireless antenna (3). The wireless antenna are available using spare part number 719856-001. Reverse this procedure to reassemble and install the display assembly. System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001.
74 Description Spare part number Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 722204-501 Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system 722204-001 Equipped with an AMD A4-5000 1.
Description Spare part number Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system 729844-601 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 729844-501 Equipped with an Intel Dual Core i3-3110M 2.
Remove the system board: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Disconnect the optical drive connector cable from the system board. 4. Turn the computer right side up with the front toward you. 5. Open the computer. 6.
7. Remove the two Phillips PM2.5×7.0 screws (5) that secure the system board to the base enclosure. 8. Lift the right side of the system board (1) until it rests at an angle. 9. Remove the system board (2) by sliding it up and to the right an angle. Reverse this procedure to install the system board.
Fan Description Spare part number Fan (includes cable) 719860-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the fan (3). Reverse this procedure to install the fan. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001.
Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b.
3. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory. 4. Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the system board.
5. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
Reverse this procedure to install the heat sink.
Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) 713548-001 AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) 713551-001 AMD A6-5350M 2.
g. Fan (see Fan on page 78) h. Heat sink (see Heat sink on page 79) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. 2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
PCH heat sink NOTE: The post controller hub (PCH) heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number PCH heat sink 719863-001 Before removing the PCH heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the PCH heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the PCH heat sink and system board, it may be necessary to move the PCH heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed. Replacement thermal material is included with the PCH heat sink and system board spare part kits.
RTC battery Description Spare part number RTC battery (includes double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the base enclosure by double-sided tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery.
RJ-45/USB board Description Spare part number RJ-45/USB board (includes cable) 719844-001 Before removing the RJ-45/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Power connector cable Description Spare part number Power connector cable 719859-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Release the power connector (3) from the clips and mold built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable.
Speakers Description Spare part number Speakers (include left and right speakers and cables) 719865-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the speakers (3). Reverse this procedure to install the speakers.
Optical drive connector cable Description Spare part number Optical drive connector cable 719846-001 Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the optical drive connector cable (2). Reverse this procedure to install the optical drive connector cable.
7 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. 4. Select Yes. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
8 Specifications Computer specifications Metric U.S. Width 38.0 cm 16.5 in Depth 24.6 cm 10.5 in Height (front to rear) 2.7 to 3.2 cm 1.2 to 1.3 in Weight 2.4 kg 6.4 lbs Dimensions Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.
15.6-inch display specifications Metric U.S. Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format 1600 × 900 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.00 W Viewing angle ±65° horizontal, ±50° vertical (typical) 15.
Hard drive specifications 1-TB, 5400-rpm* 750-GB, 5400rpm** 640-GB, 5400rpm** Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Single track 1.5 ms 1.5 ms 1.
Hard drive specifications (continued) 500-GB, 5400rpm** 320-GB, 5400rpm** Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security 1.5 ms 1.5 ms 1.5 ms 11/13 ms 11/13 ms 11/13 ms 22 ms 22 ms 22 ms Single track 1.5 ms 1.
9 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
For more information, see Removing the HP Recovery partition on page 111. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.
3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5.
Using the HP Recovery partition to recover a minimized image (select models only) The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Choose your keyboard layout.
3. Select the optical drive or USB flash drive you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 16 AC adapter, spare part numbers 30, 32, 34 action keys 11 antenna locations 9 removal 72 spare part number 28, 35, 73 Antenna Kit, spare part number 28 audio, product description 5 audio-in jack 14 audio-out jack 14 B base enclosure, spare part number 26, 36 battery removal 46 spare part number 46 spare part numbers 26, 32 battery bay 17 battery release latch 17 bottom components 17 button components 10 buttons optical drive eject 16 power 10 TouchPad 13 C cables, service conside
hard drive connector cable illustrated 30 removal 50 Hard Drive Hardware Kit contents 29 spare part number 26, 29, 34 hard drive light 15 HDMI port 14 headphone jack 14 heat sink removal 79 spare part number 79 spare part numbers 25, 36, 38 hinge removal 71 spare part number 28, 35, 71 I integrated numeric keypad 11 J jacks audio-in 14 audio-out 14 headphone 14 microphone 14 network 16 RJ-45 (network) 16 K key components 11 keyboard product description 6 removal 56 spare part numbers 21, 34, 35, 36, 37, 5
video 5 wireless 5 product name 1 R removal/replacement procedures 45, 55 right-side components 16 RJ-45 (network) jack 16 RJ-45/USB board removal 90 spare part number 26, 34, 90 RTC battery removal 88 spare part number 26, 31 spare part numbers 88 Rubber Kit, spare part number 26, 35 S Screw Kit, spare part number 30, 35 security cable slot, location 16 security, product description 7 service considerations cables 41 connectors 41 plastic parts 40 service cover location 17 removal 47 spare part number 27,
