HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 9 Finding your hardware and software information ......................................................................... 9 Locating hardware ................................................................................................
Packaging and transporting guidelines ....................................................... 40 Workstation guidelines .............................................................. 40 5 Removal and replacement procedures for Customer Self-Repair parts ............................. 42 Component replacement procedures ........................................................................................ 42 Battery ............................................................................................
Hard drive specifications ...................................................................................................... 104 9 Backing up, restoring, and recovering .......................................................................... 105 Creating recovery media and backups ................................................................................... 106 Creating HP Recovery media .................................................................................. 107 Restore and recovery .
viii
1 Product description Category Description Product Name HP ENVY 15 Notebook PC Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ HP ENVY TouchSmart 15 Notebook PC Processors ● AMD® A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A6-5350M 2.
Category Description Processors (continued) ● Intel® Quad Core® i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4702MQ 2.20GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 37 W) ● Intel Quad Core i7-4700MQ 2.40GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.
Category Description Graphics Internal graphics: ● AMD Radeon™ HD 8650G graphics (only on computer models equipped with an AMD A10 processor) ● AMD Radeon HD 8550G graphics (only on computer models equipped with an AMD A8 processor) ● AMD Radeon HD 8450G graphics (only on computer models equipped with an AMD A6 processor) ● AMD Radeon HD 8350G graphics (only on computer models equipped with an AMD A4 processor) Computer models equipped with an AMD processor Computer models equipped with an Intel
Category Description Graphics (continued) Internal graphics: ● Intel HD Graphics 4600 on computer models equipped with a Quad Core processor ● Intel HD Graphics 4000 on computer models equipped with a Dual Core processor Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ Switchable Discrete Graphics: ● nVidia N14P-GT GeForce 750M with 2048-GB of dedicated video memory (128-MB×16 DDR3 1GHz×8PCs) ● nVidia N14P-GV2 GeForce 740M with 2048-GB of dedicate
Category Description Memory Two customer-accessible/upgradable memory module slots Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ Support for DDR3L (1600-MHz) dual channel Support for 16834-MB of system RAM in the following configurations: Hard drive ● 16834-MB (8192-MB×2) ● 12288-MB (8192-MB+4096-MB) ● 8192-MB (8192-MB×1, 4096MB×2) ● 6144-MB (4096-MB+2048-MB) ● 4096-MB (4096-MB×1, 2048MB×2) Support for 6.35-cm (2.
Category Description Audio and video Quad speakers Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ Subwoofer Dual array digital microphones with appropriate beam-forming, echocancellation, noise-suppression software HD Audio Beats Audio Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ Wireless Integrated wireless local area netw
Category Description Ports ● AC adapter, HP Smart ● Audio-in (mono microphone)/audioout (stereo headphone) combo jack ● HDMI v1.4 supporting up to 1920×1080 @ 60Hz ● RJ-45 (Ethernet) ● USB: four USB 3.0 ports, one USB 2.
Category Description Security Support for the following: ● Security cable lock ● Fingerprint reader with Digital Persona software ● HP SimplePass (only available on computer models equipped with a fingerprint ready) Computer models equipped with an AMD processor √ √ Support for the following: 8 ● Security cable lock ● Fingerprint reader with Digital Persona software ● HP SimplePass (only available on computer models equipped with a fingerprint ready) ● Intel AT-p Ready Computer models e
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, select Device Manager. A list reveals all the devices installed in your computer.
Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) HP TrueVision HD Webcam Records video and takes still photographs.
Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Item Component Description (2) Speakers (2) Produce sound. (3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon. Item Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key, the spacebar, or the esc key.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light ● White: The fingerprint authentication was successful. ● Amber: The fingerprint authentication failed. TouchPad Item Component Description (1) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures.
Left side Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Item Component Description (7) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Right side Item Component Description (1) Audio-out (headphone) jack/Audioin (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Bottom Item Component Description (1) Service cover Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
20 Item Description Function (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Computer major components Computer major components 21
Item Component Spare part number (1) Display assembly (includes webcamera/microphone module and wireless antenna cables): 15.6-in, BrightView, FHD, LED, TouchScreen display assembly 720550-001 15.6-in, BrightView, HD, LED, TouchScreen display assembly 720549-001 15.6-in, BrightView, FHD, LED, non-TouchScreen display assembly 720552-001 15.
Item Component Spare part number For use only on computer models equipped with an Intel processor in the United Kingdom and Singapore 720244-031 For use on all computer models in the United States 720244-001 Keyboard with pointing stick for use on all computer models in the United States (includes pointing stick cable) 720242-001 (5) Keyboard shield 720544-001 (6a) TouchPad assembly (includes TouchPad bracket (6b), TouchPad button board, TouchPad, and cables) 722972-001 (7) Fingerprint reade
Item (12) 24 Component Spare part number For use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system 720569-001 For use only on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows 8 Professional operating system 720566-601 For use only on computer models equipped with the Intel HM87 chipset, the GeForce 740M graphics subsystem, and the Windows 8 Standard operating sys
Item (13) Component Spare part number Intel Quad Core i7-4700MQ 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600MHz FSB, 6.0-MB L3 cache, 47 W) 723521-001 Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB; 3.0-MB L3 cache, 35 W) 708762-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) 711903-001 Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.
Item Component Spare part number Realtek RTL8188EE 802.
Display assembly subcomponents Item Component Spare part number (1) Display bezel 720535-001 (2) Display hinges (includes left and right hinges, left and right hinge covers, and left and right hinge brackets) 720548-001 (3) Webcam/microphone module (includes webcam/microphone module cable and double-sided adhesive) 720273-001 (4) Display panel: 15.6-in, BrightView, FHD, LED, non-TouchScreen display panel 720557-001 15.
Mass storage devices 28 Item Component Spare part number (1) External DVD±RW Double-Layer with SuperMulti Drive 659940-001 (2) Hard drive (does not include hard drive bracket or hard drive connector cable): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.
Miscellaneous parts Component Spare part number AC adapter: 120-W HP Slim AC adapter (PFC, EM, 4.5-mm) for use only on computer models equipped with an Intel processor 710415-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) for use on all computer models 710412-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use only on computer models equipped with an Intel processor 714657-001 90-W HP Smart AC adapter (PFC, 4.
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer models in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use only on computer models equipped with an Intel processor in the United Kingdom and Singapore (3-pin, black, 1.
Spare part number Description 683802-001 500-GB, 5400-rpm, SATA, 9.5- and 7.0-mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 718432-001. 690020-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.
32 Spare part number Description 720235-001 Fan (includes cable) 720242-001 Keyboard with pointing stick for use on all computer models in the United States (includes keyboard cable and pointing stick cable) 720244-001 Keyboard with backlight for use on all computer models in the United States (includes backlight cable and keyboard cable) 720244-031 Keyboard with backlight for use only on computer models equipped with an Intel processor in the United Kingdom in Singapore (includes backlight cable
Spare part number Description 720244-DB1 Keyboard with backlight for use on all computer models in Canada (includes backlight cable and keyboard cable) 720244-DH1 Keyboard with backlight for use only on computer models equipped with an Intel processor in Denmark, Finland, and Norway (includes backlight cable and keyboard cable) 720244-FL1 Keyboard with backlight for use only on computer models equipped with an Intel processor in the Czech Republic and Slovakia (includes backlight cable and keyboard c
34 Spare part number Description 720553-001 Power button board (includes cable) 720554-001 Connector board for use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes 2 cables) 720555-001 Service cover 720556-001 15.6-in, BrightView, HD, LED, non-TouchScreen display panel 720557-001 15.
Spare part number Description 720568-601 System board for use only on computer models equipped with the Intel HM77 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes replacement material) 720569-001 System board for use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Linux operating system (includes replacement material) 720569-501 System board for use only on computer models equipped with
36 Spare part number Description 723523-001 Intel Quad Core i7-4900MQ 2.80-GHz processor (SC turbo up to 3.80-GHz; 1600-MHz FSB, 8.0MB L3 cache, 47 W; includes replacement thermal material) 723524-001 Intel Quad Core i7-4800MQ 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
Battery Description Spare part number 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Solid-state drive NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number 24-GB solid-state drive 720564-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
5. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use on all computer models 710418-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.
Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43). 5. Remove the service cover (see Solid-state drive on page 44). Remove the WLAN module: 1.
Reverse this procedure to install the WLAN module. Hard drive Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.0-mm 683802-001 Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Lift up on the hard drive tab (4) to remove the hard drive from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive. d. Remove the hard drive bracket (3) from the hard drive.
Reverse this procedure to install the RTC battery. Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.
4. Click the link for the computer model. 5. Select the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. Click the link for the most recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 94 screws that must be removed, replaced, and/or loosened when servicing the computer.
NOTE: If the computer is equipped with an AMD processor, complete steps 1 through 3 to remove the RTC battery. If the computer is equipped with an Intel processor, complete step 4 to remove the RTC battery. 1. Disconnect the RTC battery cable (1) from the system board. 2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure by double-sided tape.) 3. Remove the RTC battery. NOTE: Step 4 applies only to computer models equipped with an Intel processor.
4. Use a thin, non-conductive tool (1) to remove the disc cell RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, make sure the “+” sign faces up.
Base enclosure Description Spare part number Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) 720534-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the following screws: (1) Two Phillips PM2.5×4.5 screws under the front edge of the service cover (2) Three Phillips PM2.5×3.0 screws in the hard drive bay (3) Seven Phillips PM1.5×2.
4. Remove the base enclosure. Reverse this procedure to install the base enclosure. Display assembly NOTE: The TouchScreen display assembly is spared only at the component level. The nonTouchScreen display assembly is spared at both the component and the subcomponent level. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 15.6-in, BrightView, FHD, LED, TouchScreen display assembly 720550-001 15.
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid-state drive on page 44) b. Hard drive (see Hard drive on page 47) c. Base enclosure (see Base enclosure on page 55) Remove the display assembly: 58 1. Release the wireless antenna cables from the clips built into the left rear speaker (1), connector board (2), and top cover (3). 2.
5. Remove the following screws that secure the display assembly to the top cover: (1) Three Phillips PM2.5×4.5 screws (two on the left hinge, one on the right hinge) (2) One Phillips PM2.5×6.5 screw on the right hinge (3) One Phillips PM2.0×2.5 screw securing the ground loop on the right hinge 6. Open the display hinges as far as they will open (1).
7. Remove the display assembly (2) from the computer. 8. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the four Phillips PM2.5×3.2 broad head screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 720559-001. b.
c. Remove the display bezel (4). The display bezel is available using spare part number 720535-001. 9. If it is necessary to replace the display hinge cover: a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge covers (2). The display hinge covers are available using spare part number 720548-001.
10. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×2.9 screws (1) that secure the display panel to the display enclosure. b. Lift the display panel (2) straight up and remove it from the display enclosure. The display panel is available using spare part numbers 720557-001 (15.6-in, BrightView, FHD, LED, non-TouchScreen display panel) and 720556-001 (15.6-in, BrightView, HD, LED, non-TouchScreen display panel). 11.
b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel. c. Remove the display panel cable. The display panel cable is available using spare part number 720536-001. 12. If it is necessary to replace the display hinges and brackets: a. Remove the two Phillips PM2.0×2.9 screws (1) and the two Phillips PM2.5×3.2 broad head screws (2) that secure the display hinges to the display enclosure. b.
d. Remove the left and right display hinge brackets (2). The display hinge brackets are available using spare part number 720548-001. 13. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. a. Release the webcam/microphone module cable (1) from the clips and routing channel built into the left and top edges of the display enclosure. b.
b. Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) c. Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this procedure to reassemble and install the display assembly. Fan Description Spare part number Fan (includes cable) 720235-001 Before removing the fan, follow these steps: 1. Turn off the computer.
Remove the fan: 1. Disconnect the fan cable (1) from the system board. 2. Remove the two Phillips PM2.5×4.5 screws (2) that secure the fan to the top cover. 3. Remove the fan (3). Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part number For use only on computer models equipped with an AMD processor, a graphics subsystem with UMA memory, and the Linux operating system 720577-001 For use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows 8 Professional operating system 720569-601 For use only on computer models equipped with the Intel HM87 chipset, the GeForce 750M graphics subsystem, and the Windows 8 Standard operating system 720569-501 Fo
3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a. Solid-state drive (see Solid-state drive on page 44) b. Hard drive (see Hard drive on page 47) c. Base enclosure (see Base enclosure on page 55) d. Display assembly (see Display assembly on page 57) e.
Remove the system board: 1.
2.
3. Remove the nine Phillips PM2.0×2.9 screws that secure the system board to the top cover. 4. Lift the left side of the system board (1) until it rests at an angle. 5. Remove the system board (2) by sliding it up and to the left an angle. Reverse this procedure to install the system board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material.
3. Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 4 and 5 apply to computer models equipped with an Intel processor and a graphics subsystem with discrete memory. 4. Following the 1 through 8 sequence stamped into the heat sink, loosen the eight Phillips PM2.0×11.
5. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 6 and 7 apply to computer models equipped with a graphics subsystem with UMA memory. 6. 74 Following the 1 through 4 sequence stamped into the heat sink, loosen the four Phillips PM2.0×11.0 captive screws (1) that secure the heat sink to the system board.
7. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) 713548-001 AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0- MB L2 cache, DDR3, quad core, 35 W) 713551-001 AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.
Description Spare part number Intel Quad Core i7-4700MQ 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 47 W) 723521-001 Intel Dual Core i5-3380M 2.90-GHz processor (SC turbo up to 3.60-GHz; 1600-MHz FSB; 3.0MB L3 cache, 35 W) 708762-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) 711903-001 Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.
2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
Connector board Description Spare part number For use only on computer models equipped with an AMD processor 720579-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 723372-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with UMA memory 720554-001 Before removing the connector board, follow these steps: 1. Turn off the computer.
4. Detach the connector board ribbon cable (5) from the base enclosure. (The connector board ribbon cable is attached to the top cover with double-sided tape.) 5. Remove the three Phillips PM2.0×2.9 screws (1) that secure the connector board to the top cover. 6. Lift the right side of the connector board (2) until it rests at an angle. 7. Remove the connector board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the connector board.
Power connector cable Description Spare part number For use on all computer models equipped with a graphics subsystem with UMA memory 720537-001 For use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory 720538-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Reverse this procedure to install the power connector cable. Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the subwoofer (3). NOTE: The subwoofer includes three rubber isolators (4). These isolators are crucial to the performance of the subwoofer. Reverse this procedure to install the subwoofer.
Rear speakers Description Spare part number Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators) 720561-001 Before removing the rear speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the rear speakers (4). NOTE: The rear speakers includes four rubber isolators (5). These isolators are crucial to the performance of the rear speakers. Reverse this procedure to install the rear speakers.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 720543-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
5. Remove the fingerprint reader board (5) and cable. Reverse this procedure to install the fingerprint reader board. Front speakers Description Spare part number Front speakers (include left and right front speakers, 2 cables, and 4 isolators) 720562-001 Before removing the front speakers, follow these steps: 88 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the front speakers: 1. Release the front speaker cables from the clips (1) and routing channel built into the TouchPad. 2. Remove the four Phillips PM2.5×6.2 screws (2) that secure the front speakers to the top cover. 3. Remove the front speakers (3). NOTE: The front speakers includes four rubber isolators (4). These isolators are crucial to the performance of the front speakers. Reverse this procedure to install the front speakers.
TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 722972-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Remove the TouchPad bracket (2). 3. Release the two pieces of grounding tape (1) that connect the TouchPad to the top cover. 4. Remove the four Phillips PM2.5×2.5 broad head screws (2) that secure the TouchPad to the top cover. NOTE: The second and third screws include two rubber washers (3). These washers are crucial to the performance of the TouchPad. 5. Lift the rear edge of the TouchPad (4) until it rests at an angle.
6. Slide the TouchPad (5) toward the back of the top cover, and then lift the TouchPad straight up and remove it. Reverse this procedure to install the TouchPad.
Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the power button board (4). Reverse this procedure to install the power button board.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 43), and then remove the following components: a.
3. Remove the keyboard shield (3). CAUTION: When removing the keyboard shield, make sure the keyboard cable and backlight cable are not damaged when being released through the opening in the keyboard shield. The keyboard shield is available using spare part number . 4. Partially open the computer. 5. Insert a thin tool into the keyboard release hole in the memory module compartment, and then press on the back of the keyboard until the keyboard disengages from the computer. 6.
9. Remove the keyboard (3). Reverse this procedure to install the keyboard.
7 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
8 Specifications Computer specifications Metric U.S. Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.69 to 2.79 cm 0.67 to 1.10 in Weight 2.20 kg 4.85 lbs Dimensions HP ENVY TouchSmart 15 Notebook PC HP ENVY 15 Notebook PC Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.
Nonoperating Metric U.S. -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 15.6-inch display specifications Metric U.S. Height 19.60 cm 7.72 in Width 34.70 cm 13.66 in Diagonal 39.80 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 300 nits and 200 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.
Hard drive specifications 1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Height 9.5 mm 9.5 mm 9.5 and 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Dimensions Transfer rate Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms 1.
9 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
For more information, see Removing the HP Recovery partition on page 112. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.
To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.
Using the HP Recovery partition to recover a minimized image (select models only) The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2.
4. Select the optical drive or USB flash drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 114 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 17 AC adapter, spare part numbers 29, 31 action keys 12 antenna locations 10 removal 64 spare part number 27, 33, 65 Antenna Kit, spare part number 27, 33 audio, product description 6 audio-in jack 17 audio-out jack 17 B base enclosure removal 55 spare part number 25, 33, 55 battery removal 43 spare part numbers 26, 31, 43 battery bay 18 battery release latch 18 bottom components 18 button components 11 buttons power 11 TouchPad 14 C cables, service considerations 38 caps lock ligh
removal 47 spare part numbers 26, 28, 30, 31, 47 specifications 104 hard drive bracket illustrated 28 removal 48 hard drive connector cable illustrated 28 removal 48 Hard Drive Hardware Kit contents 28 spare part number 26, 28, 33 hard drive light 16 HDMI port 15 HDMI-to-VGA adapter, spare part number 29, 31 headphone jack 17 heat sink removal 72 spare part numbers 25, 33, 35, 72 hinge removal 63 spare part number 27, 33, 63 hinge bracket removal 63 spare part number 64 hinge cover removal 61 spare part num
product name 1 security 8 serviceability 8 solid-state drive 5 video 6 wireless 6 product name 1 R rear speakers removal 85 spare part number 23, 34, 85 removal/replacement procedures 42, 52 right-side components 17 RJ-45 (network) jack 17 RJ-45 (network) jack status light 17 RTC battery removal 52 spare part numbers 25, 30, 31, 52 rubber feet removal 55 spare part number 55 Rubber Kit, spare part number 25, 34 S Screw Kit, spare part number 29, 34 security cable slot, location 15 security, product descript
