HP ENVY x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2014 Hewlett-Packard Development Company, L.P. Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, WIndows 7, and Windows 8 are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 3 Right side ...............................................................................................................................................................
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27 Component replacement procedures ................................................................................................................. 27 Top cover ........................................................................................................................................... 28 Battery .......................................................................
Removing the HP Recovery partition (select models only) .............................................................. 69 9 Power cord set requirements ........................................................................................................................ 70 Requirements for all countries ........................................................................................................................... 70 Requirements for specific countries and regions ..............................
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1 Product description Category Description Product Name HP ENVY x360 Convertible PC Processor 4th Generation Intel processors Intel® Core i7-4510U processor (2.00 GHz, SC turbo up to 3.10 GHz, 1600 MHz, 4 MB L3 cache) Intel Core i5-4210U processor (1.70 GHz, SC turbo up to 2.70 GHz, 1600 MHz, 3 MB L3 cache) Intel Core i3-4030U processor (1.90 GHz, 1600 MHz, 3 MB L3 cache) Chipset Integrated SoC FCH Graphics Internal graphics: Intel HD Graphics 4400 Support for DX11, HD Decode, and HDMI Panel 15.
Category Description Beats Audio Ethernet Gigabit LAN Sensor Sensor Hub (Accelerometer + Gyroscope + e-Compass) Wireless Integrated wireless options with dual antenna (Half Mini Card): Compatible with Miracast-certified devices Internal expansion ● Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter ● Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + BT 4.0 Combo Adapter ● Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.
2 External component identification Right side Component (1) (2) Description Hard drive light Memory card reader ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.
Left side Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Component Description ● To increase speaker volume, press the + edge of the button. ● To decrease speaker volume, press the – edge of the button. Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures photographs.
Mode Description Productivity mode To use the notebook in productivity mode, raise the display until you can view the display (about 90 to 100 degrees). Entertainment mode To use your notebook in entertainment mode, raise the display, and then rotate it backward to a stand position (about 315 degrees). You can rest the notebook on the computer bottom or stand it on the front edges. NOTE: The Touchpad and keyboard functions are locked during this mode.
Top TouchPad Component Description (1) Left control zone Textured area that allows you to perform additional gestures. (2) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) 8 Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b or the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Bottom Component (1) Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) Speakers (2) Produce sound.
Service tag and PCID label Service tag The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service label—Provides important information to identify your computer.
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Component Spare part number For use in the Czech Republic and Slovakia 774608-FL1 For use in France 774608-051 For use in Germany 774608-041 For use in Greece 774608-151 For use in Hungary 774608-211 For use in Israel 774608-BB1 For use in Italy 774608-061 For use in the Netherlands 774608-DH1 For use in the Netherlands and Europe 774608-B31 For use in Romania 774608-271 For use in Russia 774608-251 For use in Saudi Arabia 774608-171 For use in Slovenia 774608-BA1 For use i
Item Component Spare part number (11) Power button board (includes cable) 774599-001 (12) WLAN module: Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 756753-005 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.
Display assembly subcomponents Item Component Spare part number (1) Display enclosure 774591-001 (2) Display hinges (includes left and right hinges) 774596-001 (3) Display hinge covers 774597-001 (4) Antenna 774590-001 (5) Webcam 768040-001 Display cable kit, includes: (6a) Display/webcam cable (6b) Touch cable ● HD models 774593-001 ● FHD models 774594-001 Display panel kit, includes: (7) Bezel/glass (8) Raw display panel Display assembly subcomponents 17
Item Component Spare part number Fix bracket, touch control board, and backlight cable (not illustrated) ● HD models 774602-001 ● FHD models 774603-001 Mass storage devices Component (1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 7.0-mm 762990-005 750-GB, 5400-rpm, 7.0-mm 752099-005 500-GB, 5400-rpm, 7.0-mm 778186-005 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.
Miscellaneous parts Component Spare part number HP Smart AC adapter, 45-W, non-PFC, 4.5-mm, non-slim 741727-001 Power cord (3-pin, black, 1.
Spare part number Description 755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.0-m) 755530-081 Power cord for use in Denmark (3-pin, black, 1.0-m) 755530-111 Power cord for use in Switzerland (3-pin, black, 1.0-m) 755530-BB1 Power cord for use in Israel (3-pin, black, 1.83-m) 756753-005 Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 761230-005 3-cell, 43-Wh, 2.83-Ah, Li-ion battery 762990-005 1-TB hard drive, 5400-rpm, 7.
Spare part number Description 774607-001 System board equipped with an Intel Core i3-4030U processor and a non-Windows 8 operating system (includes replacement thermal material) 774607-501 System board equipped with an Intel Core i3-4030U processor and the Windows 8.
22 Spare part number Description 780958-501 System board equipped with an Intel Core i7-4510U processor and the Windows 8.1 Standard operating system (includes replacement thermal material) 784133-001 Base enclosure for use in models in EMEA with the following WLAN module: Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter in North America 784134-001 Base enclosure for use in models in North America with the following WLAN module: Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
5 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Top cover Description Spare part number Top cover with keyboard for use in Belgium 774608-A41 Top cover with keyboard for use in Bulgaria 774608-261 Top cover with keyboard for use in Canada (English) 774608-DB1 Top cover with keyboard for use in the Czech Republic and Slovakia 774608-FL1 Top cover with keyboard for use in France 774608-051 Top cover with keyboard for use in Germany 774608-041 Top cover with keyboard for use in Greece 774608-151 Top cover with keyboard for use in Hungary 77
2. Pry the two rear rubber feet off the top cover. 3. Remove the 12 Phillips PM2.5×6.0 screws (1) that secure the top cover to the computer. 4. Separate the top cover from the computer by lifting up on the front of the top cover (starting near the touchpad) (1), and then lifting the cover up and off the computer (2) far enough to access the keyboard and touchpad cables on the system board.
5. Disconnect the keyboard cable (1) and the touchpad cable (2) from the system board. 6. Remove the top cover from the computer. Reverse this procedure to install the top cover.
Battery NOTE: You do not have to remove the battery to remove most computer components. Be sure to disconnect the battery cable from the system board before removing any components. Description Spare part number 3-cell, 43-Wh, 2.83-Ah, Li-ion battery 761230-005 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the battery (2). Reverse this procedure to install the battery.
TouchPad board Description Spare part number Touchpad board (includes cable) 774598-001 Before removing the touchpad board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket and hard drive connector cable. These components are included in the Hard Drive Hardware Kit, spare part number 768020-001. Description Spare part number 500-GB, 5400-rpm, 7.0-mm hard drive 778186-005 500-GB, 5400-rpm, 8 GB hybrid SSD, 7.0-mm hard drive 732000-005 Hard Drive Hardware Kit (includes cable, bracket, and screws) 768020-001 Before removing the hard drive, follow these steps: 1. Turn off the computer.
3. Lift the hard drive out of the computer (3). 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard drive. b. Flex the sides of the bracket to remove the pegs from the holes in the hard drive (2). c. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 768020-001.
Solid-state drive (SSD) NOTE: The solid-state drive spare part kit does not include the cable, bracket, or screws. These components are included in the Solid-state Drive Hardware Kit, spare part number 777653-001. Description Spare part number 256-GB solid-state drive, TLC 777651-001 256-GB solid-state drive, MLC 777652-001 Solid-state Drive Hardware Kit (includes cable, bracket, and screws) 777653-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer.
3. Lift the solid-state drive assembly out of the computer (3). 4. If it is necessary to disassemble the solid-state drive, perform the following steps: a. Disconnect the cable (1) from the drive. b. Remove the Phillips PM2.5×4.0 screw (2) that secures the solid-state drive to the bracket. c. Lift the top of the drive upward enough to remove it from the bracket (3). d. Pull the drive up and away from the bracket (4) to disconnect it from the connector in the bracket (5).
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter 756753-005 Qualcomm QCA9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter 733476-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 774605-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the speakers (4) from the computer. Reverse this procedure to install the speakers.
USB/audio board Description Spare part number USB/audio board (includes cable) 774600-001 Before removing the USB/audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan Description Spare part number Fan 778793-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the top cover (see Top cover on page 28). 5. Disconnect the battery.
3. Remove the fan (3). Reverse this procedure to install the fan.
Power button board Description Spare part number Power button board (includes cable) 774599-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the power button board and cable (3). Reverse this procedure to install the power button board.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-4510U processor and the Windows 8.1 Standard operating system 780958-501 Intel Core i7-4510U processor and a non-Windows 8 operating system 780958-001 Intel Core i5-4210U processor and the Windows 8.1 Standard operating system 774606-501 Intel Core i5-4210U processor and a non-Windows 8 operating system 774606-001 Intel Core i3-4030U processor and the Windows 8.
1. Disconnect the following cables from the system board: (1): Power button board cable (2): Left display cable (3): Power connector cable (4): Right display cable (5): Fan cable (6): USB/audio cable (7): Hard drive cable 2. Remove the two nuts (1) that secure the system board to the computer. 3. Remove the five Phillips PM2.5×4.0 screws (2) that secure the system board to the computer. 4.
Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-005 4-GB (PC3L, 12800, 1600-MHz) 691740-005 2-GB (PC3L, 12800, 1600-MHz) 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2.
5. Disconnect the battery. 6. Remove the WLAN module (see WLAN module on page 38). 7. Remove the system board (see System board on page 47). Remove the memory module: 1. Position the system board upside-down. 2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 3. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module.
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 774595-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
Display assembly Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the top cover (see Top cover on page 28).
4. Remove two Phillips PM2.5×5.5 screws from each hinge (1) and the smaller Phillips PM2.5×3.6 screw from the right hinge (2) that secures the display assembly to the computer. CAUTION: Support the display assembly when removing the screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove the display assembly from the computer (3). If it is necessary to replace any of the display assembly subcomponents: 1.
c. 3. Use a thin tool to lift the webcam module to disengage the adhesive that secures it to the display (2), and then remove the webcam module (3). The touch screen display cable connects to the board at the bottom of the bezel. To disconnect the touch screen display cable from the display bezel, pull the cable upward to disconnect. NOTE: The touch screen display cable is available in the cable kit using spare part number 774593-001 for HD panels and 774594-001 for FHD panels. 4.
e. 5. Remove the display/webcam cable (4). To remove the display panel from the bezel: NOTE: The display panel and bezel are available using spare part number 774602-001 for HD panels and 774603-001 for FHD panels. 6. a. Position the display bezel/display panel assembly upside-down. b. If necessary, disconnect the display/webcam cable from the connector at the bottom of the display panel (1). c. Remove the four Phillips PM2.0×3.0 screws (2) that secure the display panel to the display enclosure.
7. a. Position the display enclosure so you can access the internal parts. b. Remove the four Phillips PM2.5×4.0 screws from the bottom of the hinges(1) and the two Phillips PM2.0×3.0 screws (2) from the top of the hinges that secure the hinges to the display enclosure. c. Remove the hinges from the display (3). The hinge covers are installed on the display hinges. To remove the display hinge covers: NOTE: The display hinge covers are available using spare part number 774597-001. 8. a.
c. Lift the tape that secures the transceivers at the top of the display (3), and then remove the antenna cables from the display enclosure (4). Reverse this procedure to reassemble and install the display assembly.
Power connector cable Description Spare part number Power connector cable 768012-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the power connector (2) from the computer. Reverse this procedure to install the power connector cable.
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
7 Specifications Computer specifications Metric U.S. Width 383.7 mm 15.11 in Depth 258.5 mm 10.18 in Height – Front 7.55 mm 0.30 in Height – Rear 23.60 mm 0.93 in Weight – with HDD 2.4 kg 5.29 lbs Weight – with SDD 2.3 kg 5.07 lbs Dimensions Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 2.
Hard drive specifications 500-GB* 500-GB* hybrid Height 7.0 mm 7.0 mm Width 69.9 mm 70 mm Weight 110 g 95 g Interface type SATA SATA Transfer rate (synchronous, maximum) 1.1 GB/sec 100 MB/sec Security ATA security ATA security Single track 1.
8 Backing up, restoring, and recovering This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power before you begin creating the recovery media.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see Creating HP Recovery media on page 66.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the HP Recovery media that you created, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 69. 3.
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
10 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
Index A AC adapter 3 AC adapter, spare part numbers 19 action keys identifying 10 antenna spare part number 17, 20 antenna, spare part number 17, 20 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack 4 right side 3 top 7 computer major components 14 specifications 64 connector, power 3 connectors, service considerations 23 control zone left TouchPad 7 right TouchPad 7 B backups 66 base enclosure spare part number 16, 20, 22 battery removal 31 spare part number 15, 20, 31 bezel s
Hard Drive Hardware Kit contents 18 spare part number 15, 20, 34 Hard Drive Hardware Kit, spare part number 18 hard drive light 3 HDMI port identifying 3 HDMI to VGA adapter, spare part number 19 heat sink removal 51 spare part number 16, 20, 51 hinge covers removing 56, 57 HP PC Hardware Diagnostics (UEFI) downloading 63 using 63 HP Recovery Manager correcting boot problems 69 starting 68 HP Recovery media creating 66 recovery 69 HP Recovery partition recovery 68 removing 69 I integrated numeric keypad, id
R recovery discs 66, 69 HP Recovery Manager 68 media 69 options 67 starting 68 supported discs 66 system 68 USB flash drive 69 using HP Recovery media 67 recovery media creating 66 creating using HP Recovery Manager 67 recovery partition removing 69 regulatory information regulatory label 12 wireless certification labels 12 removal/replacement procedures 27 restore Windows File History 67 RJ-45 (network) jack, identifying 3 RJ-45 (network) status lights, identifying 3 Rubber Feet Kit, spare part number 19,