HP 240 G7 Notebook PC HP 246 G7 Notebook PC Maintenance and Service Guide
© Copyright 2018 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Pentium, and Core are trademarks of Intel Corporation or its subsidiaries in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 5 Right ......................................................................................................................................................................
Bottom cover ..................................................................................................................................... 27 Battery ............................................................................................................................................... 29 Memory .............................................................................................................................................. 31 Hard drive ...........................................
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................................................................................................... 65 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 66 Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................
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1 Product description Category Description Product Name HP 240 G7 Notebook PC HP 246 G7 Notebook PC Processor 8th-generation Intel® Core™ processors: Intel Core i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 2400/8 MB L3 cache, quad core, 15 W) Intel Core i7-8550U (1.8 GHz, turbo up to 4.0 GHz, 2400/8 MB L3 cache, quad core, 15 W) Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 2400/6 MB L3 cache, quad core, 15 W) Intel Core i5-8250U (1.6 GHz, turbo up to 3.
Category Description Primary storage Single hard drive configurations, 6.35 cm (2.5-in), 7.0/7.2 mm, SATA hard drives: 1 TB, 5400 rpm + 16 GB PCIe Optane memory module 1 TB, 5400 rpm, 7.0 mm 500 GB, 7200 rpm, 7.0 mm 500 GB, 5400 rpm, 7.0 mm M.2, SATA-3, solid-state drives: 256 GB, TLC 128 GB, TLC PCIe, NVMe, M.2 solid-state drives (8550U/8250U processors): 256 GB Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.
Category Description Hot plug/unplug and auto detect for correct output to wide-aspect vs.
Category Description Windows 10 Pro StF MSNA Standard Windows 10 Pro StF MSNA Plus For Emerging Market (EM/SL) Windows 10 Home Plus EM/SL Windows 10 Home EM/SL Windows 10 Pro StF MSNA Strategic Windows 10 Pro StF MSNA EM Windows 10 Pro StF MSNA Standard Windows 10 Pro StF MSNA Plus Windows 10 Home StF MSNA Strategic EM Windows 10 Home StF MSNA EM For China Market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China Language Edition Windows 10 Pro China For India Market Windows 10
2 Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right Component (1) Description Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Component (6) Description Power connector ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. Connects an AC adapter. Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Display Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. (4) Internal microphone Records sound.
Keyboard area TouchPad Component 8 Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on.
Button, vent, and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. See Action keys on page 12.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 11. ▲ To use an action key, press and hold the key. Icon Description Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen. NOTE: To quickly turn on the highest privacy setting, press fn+p.
Icon Description Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Turns the TouchPad and TouchPad light on and off. Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor.
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
Item Component Spare part number (1) Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page 19. (2) Top cover/keyboard NOTE: L44060-xx1 For a detailed list of country codes, see Top cover with keyboard on page 58.
Item Component (16) WLAN module (17) Realtek RTL8822BE 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8723DE 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005 Solid-state drive NOTE: (18) Spare part number For spare part information, see Mass storage devices on page 20. Memory modules (2400 MHz DDR4) 8 GB 862398-855 4 GB 862397-859 (19) Battery (3-cell, 41 WHr, 3.
Display assembly subcomponents Item Component Spare part number (1) Hinge cover L44058-001 (2) Display bezel L23181-001 (3) Display panel L23210-001 (4) Hinge Kit (includes left and right hinges) L23194-001 (5) WLAN antenna cable (included in Antenna Kit) For use in models with a single antenna L23158-001 For use in models with dual antennas L23159-001 (6) Camera module L23237-001 (7) Display cable L23182-001 (8) Back cover L44056-001 Display assembly subcomponents 19
Mass storage devices Item Component Spare part number (1) Hard drive cover L23219-001 (2) Hard drive cable L23187-001 (3) Hard drive, 7.0 mm (4) 20 1 TB, 5400 rpm 762990-005 500 GB, 7200 rpm 703267-001 500 GB, 5400 rpm 778186-005 Solid-state drive (M.
Miscellaneous parts Component Spare part number AC adapter 65 W AC adapter, nPFC, S-3P, 4.5 mm 710412-001 65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850 45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001 Power cord, C5, conventional, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Phillips P1 magnetic screwdriver ● Non-conductive, non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, and sleeve protectors ● Conductive bins and other assembly or soldering aids ● Nonconductive foam ● Conductive tabletop workstations with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or b
CAUTION: A product can be degraded by as little as 700 V.
5 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts.
Bottom cover Description Spare part number Bottom cover L44057-001 Rubber feet L44059-001 Before removing the bottom cover, follow these steps: ▲ Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the bottom cover: 1. Peel the rubber feet off the bottom of the computer (1). 2. Remove the three black Phillips M2.5×6.0 screws (2) from under the rubber feet and the two silver Phillips M2.5×6.0 screws (3) from the bottom corners of the bottom cover.
3. Starting near the power connector, use a plastic tool (1) to pry the bottom cover up to remove it (2). Reverse this procedure to install the bottom cover.
Battery Description Spare part number Battery (3-cell, 41 WHr, 3.6 AHr) L11119-855 Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). Remove the battery: 1. Remove the five Phillips M2.0×3.0 screws (1) that secure the battery to the computer. 2. Remove the battery from the computer (2). Reverse this procedure to install the battery.
30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Memory Description Spare part number Memory module, 8 GB 862398-855 Memory module, 4 GB 862397-859 Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). Remove the memory modules: 1. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle. 2.
3. 32 Gently press down on the module edges until the side retention clips snap into place (3).
Hard drive Description Spare part number Hard drive, 1 TB, 5400 rpm 762990-005 Hard drive, 500 GB, 7200 rpm 703267-001 Hard drive, 500 GB, 5400 rpm 778186-005 Hard drive cover L23219-001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). Remove the hard drive: 1.
3. If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then lift the cover off the drive (2). Reverse this procedure to reassemble and install the hard drive.
Solid-state drive Description Spare part number 256 GB, PCIe, NVMe, value L44333-001 256 GB, SATA-3, TLC L23223-001 128 GB, SATA-3, TLC L23222-001 Optane memory module, 16 GB L42281-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). Remove the solid-state drive: ▲ Remove the Phillips M2.0×3.
WLAN module Description Spare part number Realtek RTL8822BE 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8723DE 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005 Before removing the WLAN, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). Remove the WLAN module: 1.
2. Remove the Phillips M2.0×3.0 screw (2), and then pull the module out of the socket (3). Models with two antennas Models with one antenna Reverse this procedure to install the WLAN module.
System board hook Description Spare part number System board hook L23206-001 NOTE: Located under the battery, a black plastic piece fits around the screw boss next to the memory modules. This “hook” is unsecured and can fall out if you tilt the computer. Use the following image to determine where the hook is properly installed. Before removing the system board hook, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2.
Speakers Description Spare part number Speaker Kit L23221-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 5.
TouchPad button board Description Spare part number TouchPad button board L23197-001 TouchPad button board bracket L23193-001 TouchPad button board cable L23185-001 Before removing the TouchPad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). Remove the TouchPad button board: 1.
Fan Description Spare part number Fan L23189-001 Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). Remove the fan: 1. Disconnect the fan cable from the system board (1). 2. Remove the silver Phillips M2.0×5.0 screw (2) that secures the fan to the computer. 3. Remove the black Phillips M2.0×3.
Heat sink assembly Description Spare part number Heat sink for use in models with Intel Core processors and integrated UMA graphics L23192-001 Heat sink for use in models with Intel Core processors and discrete graphics L23191-001 Before removing the heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29).
3. Thoroughly clean the thermal material from the surface of the heat sink (1) and associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: 1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0×3.0 screws (1) that secure the heat sink to the computer. 2.
3. Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system board components (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat sink.
TouchPad module Description Spare part number TouchPad module L22586-001 TouchPad module cable L23184-001 Before removing the TouchPad module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). To remove the TouchPad module: 1. Peel the conductive tape off of the keyboard (1) 2.
System board NOTE: All system board spare part kits include replacement thermal material.
(3): Power connector cable (4): Speaker cable (5): Keyboard backlight cable (6): Keyboard cable (7): TouchPad button board cable (8): USB board cable 2. Remove the black Phillips M2.0×3.0 screw (1), and the four silver Phillips M2.0×2.0 screws (2) that secure the system board to the computer.
3. Lift the left side of the system board (1), and then remove it from the computer (2). Reverse this procedure to install the system board. When installing the system board, first insert the bottom (side closest to the display hinge cover) down and into the computer. Make sure to place the system board under the two tabs/clips, and to insert the plastic post into the hole in the system board.
Power connector cable (DC-in) Description Spare part number Power connector cable L23188-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). 4. Remove the display (see Display assembly on page 51). Remove the power connector cable: 1.
USB/card reader/power button board Description Spare part number USB/card reader/power button board L23196-001 USB/card reader/power button board cable L23186-001 Before removing the USB/card reader/power button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). 4. Remove the display (see Display assembly on page 51).
Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 26). 2. Remove the bottom cover (see Bottom cover on page 27). 3. Remove the battery (see Battery on page 29). Remove the display assembly: 1. Disconnect the display cable from the system board (1). 2. Disconnect the antenna cables from the WLAN module (2). 3.
7. Separate the display from the computer (3). Remove the display assembly subcomponents: 1. If it is necessary to replace the display bezel: a. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure. b. Remove the bezel (4). The display bezel is available using spare part number L23181-001. 2.
a. Detach the camera module (1) from the display back cover. (The module is attached with doublesided adhesive.) b. Disconnect the cable (2) from the camera/microphone module. The camera module is available using spare part number L23237-001. 3. If it is necessary to replace the display panel: a. Remove the four Phillips M2.0×3.0 screws that secure the panel to the display enclosure. b.
d. Disconnect the display panel cable (3) from the display panel. e. Remove the display panel. The raw display panel is available using spare part number L23210-001.
4. If it is necessary to replace the hinge cover, use a plastic, non-marking tool to pull up on the side of the hinge cover (1), and then remove it (2). The hinge cover is available using spare part number L44058-001. When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the cover (1), and then start from above and rotate the cover downward onto the hinges (2). Make sure the clips snap into place along the bottom of the display cover. 5.
b. Remove the display hinges (2). The display hinges are available using spare part number L23194-001. 6. If it is necessary to replace the display panel cable: a. Release the cable from the retention clips (1) and routing channel built into the bottom edge and sides of the display enclosure. b. Remove the display panel cable (2). The display panel cable is available using spare part number L23182-001. 7. If it is necessary to replace the wireless antenna cables and transceivers: a.
b. Release the antenna from the display enclosure (2). Antennas are available using spare part number L23158-001 for models with a single antenna and L23159-001 for models with dual antennas. Use the following image to determine proper cable routing in the display of the antenna cable (1) and display cable (2). The display rear cover is available using spare part number L44056-001. Reverse these procedures to reassemble and install the display assembly components.
Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
6 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
7 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 65. 3. b. Hard drive c.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
8 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 68). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 68).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 68.
9 Specifications Computer specifications Metric U.S. Length 234.0 mm 9.21 in Width 335.0 mm 13.19 in Height 19.9 mm 0.78 in With solid-state drive or eMMC 1509.4 g 3.30 lbs With hard drive 1545.7 g 3.40 lbs With solid-state drive and hard drive 1554.0 g 3.43 lbs Dimensions Weight Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W Operating current 4.74 A or 3.
35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution FHD: 1920×1080 HD: 1366×768 Surface treatment Anti-glare BrightView Brightness 220 nits Viewing angle SVA Backlight LED Aspect ratio 16:9 Display panel interface eDP M.2 SATA solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.
M.2 PCIe solid-state drive specifications 256-GB* Dimensions Height 1.0 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Random Read Up to 300,000 IOPs Sequential Write Up to 1260 MB/s Random Write Up to 100,000 IOPs Ready time, Maximum (to not busy) 1.0 s Access times Logical 0.
Hard drive specifications 1-TB* 500-GB* Height 7.0 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security Single track 2.0 ms 3.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
11 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
Nonvolatile memory usage Nonvolatile Memory Type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 8 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical computer configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? product, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 7 Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 21 action keys 12 identifying 12 keyboard backlight 12 mute 12 next 12 pause 12 play 12 privacy screen 12 screen brightness 12 speaker volume 12 stop 12 switch screen image 13 using 12 wireless 13 antenna removal 56 audio adjusting volume 12 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B back cover spare part number 19 backup, creating 68 backups 68 battery removal 29 spare part number 18, 29 battery light 5 BIOS determining version 60 download
heat sink spare part numbers 17 heat sink assembly removal 42 spare part numbers 42 hinge removal 55 spare part number 56 hinge cover spare part number 19 Hinge Kit spare part number 19 hot keys microphone mute 12 HP PC Hardware Diagnostics UEFI downloading 65 starting 65 using 64 HP PC Hardware Diagnostics Windows downloading 63 installing 64 using 63 HP Recovery media recovery 69 HP Sure Start 81 I internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in (microphone) combo 5 network 5
recovery media creating using HP Cloud Recovery Download Tool 68 creating using Windows tools 68 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 66 using 66 removal/replacement procedures 26 removing personal data from volatile system memory 76 restoring 68 right side components 5 RJ-45 (network) jack, identifying 5 RJ-45 (network) lights, identifying 5 S screen brightness action keys 12 Screw Kit, spare part numbers 21
