Maintenance & Service Guide

7 Using HP PC Hardware Diagnostics ................................................................................................................ 77
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 77
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 77
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 78
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 78
Installing HP PC Hardware Diagnostics Windows ............................................................................. 78
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 78
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 79
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 79
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 79
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 80
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 80
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 80
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 80
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 80
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 80
8 Backing up, restoring, and recovering ........................................................................................................... 82
Backing up information and creating recovery media ........................................................................................ 82
Using Windows tools ......................................................................................................................... 82
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 82
Restoring and recovery ........................................................................................................................................ 83
Restoring, resetting, and refreshing using Windows tools .............................................................. 83
Recovering using HP Recovery media ............................................................................................... 83
Changing the computer boot order ................................................................................................... 83
Using HP Sure Recover (select products only) .................................................................................. 84
9 Specications .............................................................................................................................................. 85
Computer specications ...................................................................................................................................... 85
39.6 cm (15.6 in) display specications .............................................................................................................. 86
Hard drive specications ..................................................................................................................................... 86
Solid-state drive specications ........................................................................................................................... 87
10 Statement of memory volatility .................................................................................................................. 88
Nonvolatile memory usage ................................................................................................................................. 90
Questions and answers ....................................................................................................................................... 92
Using HP Sure Start (select models only) ............................................................................................................ 93
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