Getting Started
© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Installing and customizing the software .......................................................................................................... 1 Installing the Windows operating system ............................................................................................................. 1 Downloading Windows updates ............................................................................................................................
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1 Installing and customizing the software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in software Help after you install the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly.
Obtain the latest support software, including support software for the operating system, from http://www.hp.com/support, select Find your product, and then following the on-screen instructions. Customizing the display (Windows systems) If you wish, you can select or change refresh rates, screen resolution, color settings, font sizes, and power management settings. You can customize display settings for the Start screen and desktop.
2 Basic troubleshooting You can find troubleshooting information in the comprehensive Maintenance and Service Guide (English only). Go to http://www.hp.com/support, select Find your product, and then following the on-screen instructions. Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Maintenance and Service Guide (English only) for interpretation and recommended action.
● Getting Started—Helps you connect the computer and peripheral devices and set up factory-provided software; also includes basic troubleshooting information in case you encounter any problems during initial startup. ● Hardware Reference Guide—Provides an overview of the product hardware, as well as instructions for upgrading this series of computers; includes information on RTC batteries, memory, and power supply.
without closing software applications; later, you can start using the computer immediately without having to restart the operating system and without losing any data. CAUTION: Manually forcing the computer off will cause the loss of any unsaved data. On some models, you can reconfigure the power button to work in On/Off mode in the Power Options window. Type power in the taskbar search box, select Power and sleep settings, select Additional power settings, and then select Choose what the power buttons do.
3 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
3. Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
4 Before you call for technical support WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electric shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before you touch them.
5 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 10. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
NOTE: You must be connected to the Internet to access the Get help app. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get help app.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 9. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website. Go to http://www.hp.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 13. 3. Follow the on-screen instructions.
