User Guide
© Copyright 2017 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Starting right ................................................................................................................................................ 1 Best practices ......................................................................................................................................................... 1 More HP resources .............................................................................................................................................
Connecting speakers ......................................................................................................................... 22 Connecting headphones .................................................................................................................... 22 Connecting a microphone ................................................................................................................. 23 Connecting headsets ................................................................
Running on external power ................................................................................................................................. 35 7 Maintaining your computer .......................................................................................................................... 37 Improving performance ....................................................................................................................................... 37 Using Disk Defragmenter ..............
11 Backing up, restoring, and recovering .......................................................................................................... 49 Creating recovery media and backups ................................................................................................................ 49 Creating HP Recovery media (select products only) ......................................................................... 49 Using Windows tools ..............................................................
1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: ● Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering on page 49.
More HP resources To locate resources that provide product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features HP support ● Online chat with an HP technician For HP support, go to http://www.hp.com/support.
Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.
Right side Component (1) Description Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select products only) on page 37. (2) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 2.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB 3.
Rear Component (1) Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) (3) RJ-45 (network) jack/status lights USB Type-C power connector and Thunderbolt port with HP Sleep and Charge (2) Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network.
Display Component Description (1) Internal microphones Record sound. (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, and record still images. To use your camera, see Using the camera on page 22. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Using Windows Hello (select products only) on page 42.
Keyboard area TouchPad Component (1) Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using TouchPad and touch screen gestures on page 27. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light ● On: Computer sound is off.
Component Description NOTE: On some products, the wireless light is amber when all wireless devices are off. (7) num lock light When num lock is on, the keypad can be used like an external numeric keypad.
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
Component Description NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on. (9) num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad. Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13. ▲ Icon To use an action key, press and hold the key.
Bottom Component (1) Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) Service door (select products only) Provides access to the hard drive bay, the wireless local area network (WLAN) module slot, the wireless wide area network (WWAN) module slot, and the memory module slots.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label—Provides important information to identify your computer.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN device is on. 2.
Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service.
Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings. 2. Turn on Bluetooth, if it is not already turned on. 3. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed.
To set up HP Orbit: 1. Download and install the HP Orbit app from the app store for your mobile device. 2. Open the HP Orbit app on your mobile device. 3. On your computer, select the Start button, and then select HP Orbit. ‒ or – Open HP Orbit from the taskbar icon. 4. Follow the on-screen instructions to enter a pairing code and continue the installation.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. Using the camera Your computer has one or more cameras that enable you to connect with others for work or play. Cameras may be front facing, rear facing, or pop up.
Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2. Connect the other end of the cable to the external Thunderbolt device. 3. Press f4 to alternate the computer screen image between 4 display states. ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and external device. ● Extend: View the screen image extended across both the computer and external device.
2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ● Extend: View the screen image extended across both the computer and the external device. ● Second screen only: View the screen image on the external device only.
Connecting digital display devices using a Mini DisplayPort cable (select products only) NOTE: To connect a digital display device to your computer, you need a Mini DisplayPort (DP-DP) cable, purchased separately. The Mini DisplayPort connects a digital display device such as a high-performance monitor or projector. The Mini DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. 1.
5 Navigating the screen You can navigate the computer screen in one or more of the following ways: ● Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ● Use an on-screen keyboard ● Use a pointing stick Using TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart. Two-finger slide (TouchPad only) Use the two-finger slide to move up, down, or sideways on a page or image.
● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open windows.
One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then drag your finger to move the object.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter may not be available on your computer. Using Sleep and Hibernation CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state.
Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (wording may vary by product). 3.
Using the Power icon and Power Options The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power settings and view the remaining battery charge. ● To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the Power icon ● . To use Power Options, right–click the Power icon , and then select Power Options. Different Power icons indicate whether the computer is running on battery or external power.
Finding battery information in HP Support Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar. 2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.
Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following to the computer and to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation 1.
● When updating the system BIOS ● When writing information to a disc (select products only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The screen brightness increases. ● The Power icon changes appearance. When you disconnect external power: ● The computer switches to battery power.
7 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
For more information, see the HP 3D DriveGuard software Help. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” ● The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations.
8 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
Setting Setup Utility (BIOS) passwords Password Function Administrator password ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be entered each time you turn on or restart the computer. ● If you forget your power-on password, you cannot turn on or restart the computer.
Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date.
To view or change the settings: 1. Select the Start button, select Settings, and then select Update & security. 2. Select Windows Update, and then follow the on-screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then follow the on-screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets.
9 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
11 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 50. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
NOTE: You must be connected to the Internet to access the Get help app. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get help app.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 49. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website. Go to http://www.hp.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 53. 3. Follow the on-screen instructions.
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S.
13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
14 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.
Index A accessibility 57 action keys identifying 13 using 14 airplane mode 17 airplane mode key 13, 17 antivirus software, using 43 audio 23 audio-in (microphone) jack, identifying 6 audio-out (headphone) jack, identifying 6 B backing up software and information 44 backups 49 battery conserving power 34 discharging 34 factory-sealed 35 finding information 34 low battery levels 34 resolving low battery level 35 battery charge 33 battery information, finding 34 battery power 33 best practices 1 BIOS determini
J jacks audio-in (microphone) 6 audio-out (headphone) 6 network 7 RJ-45 (network) 7 K keyboard and optional mouse using 30 keys action 13 airplane mode 13 esc 13 fn 13 Windows 13 L labels Bluetooth 16 regulatory 16 serial number 16 service 16 wireless certification 16 WLAN 16 lights caps lock 10 drive 5 mute 10 power 10 RJ-45 (network) status 7 TouchPad 10 Windows lock 10 wireless 10 locating information hardware 4 software 4 low battery level 34 M maintenance Disk Cleanup 37 Disk Defragmenter 37 HP 3D Driv
special keys, using 13 supported discs, recovery 50 system recovery 51 system restore point creating 50 system restore point, creating 49 T tap TouchPad and touch screen gesture 27 three-finger swipe TouchPad gesture 29 Thunderbolt port with HP Sleep and Charge, identifying USB Type-C 7 Thunderbolt, connecting USB TypeC 23 touch screen gestures one-finger slide 30 TouchPad buttons 9 using 27 TouchPad and touch screen gestures tap 27 two-finger pinch zoom 28 TouchPad gestures four-finger tap 28 three-finger