HP ENVY 17 Maintenance and Service Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice ENWW
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Top components ....................................................................................................................... Display components ...................................................................................
Component replacement procedures ........................................................................................ Service tag ............................................................................................................. Computer feet ......................................................................................................... Battery ................................................................................................................... Primary hard drive .....
Backup and recovery ...................................................................................................... 88 Recovery discs ....................................................................................................................... 89 Performing a system recovery .................................................................................................. 90 Recovering using the dedicated partition (select models only) .......................................
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1 Product description Category Description Product Name HP ENVY 17 Processors Intel® Quad Core™ processors (support Intel Turbo Boost Technology): ● Intel Quad Core i7-840QM 1.86-GHz processor (SC turbo up to 3.20-MHz), 8-MB L3 cache, 1333-MHz front side bus (FSB), 45-W ● Intel Quad Core i7-820QM 1.73-GHz processor (SC turbo up to 3.06-GHz), 8-MB L3 cache, 45-W ● Intel Quad Core i7-740QM 1.73-GHz processor (SC turbo up to 2.
Category Description Panel 17.3-in, WVA full high-definition (FHD), LED, AntiGlare (1920×1080, 6 mm) display; typical brightness: 300 nits 17.
Category Description Supports the following dual hard drive configurations: ● 2 TB: 1-TB HD (5200-rpm, 12.5-mm) × 2 ● 1500 GB: 750-GB HD (5200-rpm, 12.5-mm) × 2 ● 1280 GB: 640-GB HD (7200-rpm, 9.5-mm) × 2 ● 1280 GB: 640-GB HD (5400-rpm, 9.5-mm) × 2 ● 1000 GB: 500-GB HD (7200-rpm, 9.5-mm) × 2 ● 800 GB: 160-GB SSD + 640-GB HD (7200-rpm, 9.5-mm) ● 800 GB: 160-GB SSD + 640-GB HD (5400-rpm, 9.5-mm) ● 660 GB: 160-GB SSD + 500-GB HD (7200-rpm, 9.5-mm) ● 640 GB: 320-GB HD (7200-rpm, 9.
Category Description Ethernet Integrated 10/100/1000 GB network interface card (NIC) Wireless Integrated wireless local area network (WLAN) options by way of wireless module: Two WLAN antennas built into display assembly Support for the following WLAN formats: ● Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter ● Intel Centrino Advanced-N 6200 802.
Category Description Support for the following batteries: 9-cell, 2.80-Ah (93-Wh) Li-ion battery ● 6-cell, 2.
2 External component identification Top components Display components 6 Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs.
Item Component Description (5) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Keys 8 Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows applications key Displays a shortcut menu for items beneath the pointer.
Lights Item Component Description (1) TouchPad off indicator ● Amber: The TouchPad is off. ● Off: The TouchPad is on. ● White: Caps lock is on. ● Off: Caps lock is off. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer sound is off. ● Off: Computer sound is on. ● White: An integrated wireless device, such as a wireless local area network device, is on.
TouchPad 10 Item Component Description (1) TouchPad off indicator Turns the TouchPad on and off. Quickly double-tap the TouchPad off indicator to turn the TouchPad on and off. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. (4) TouchPad zone Moves the pointer and selects or activates items on the screen.
Front components Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. (2) Drive light NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide. (3) ENWW Speakers (2) Produce sound.
Left-side components Item Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) RJ-45 (network) jack Connects a network cable.
Item Component Description (8) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
Right-side components Item Component Description (1) USB ports (2) Connect optional USB devices. (2) Digital Media Slot ● Memory Stick ● Memory Stick Pro ● MultiMediaCard ● Secure Digital Memory Card ● Secure Digital High Capacity Memory Card ● xD-Picture Card (3) Optical drive Reads and writes to an optical disc. CAUTION: Do not insert 8-cm optical discs into the optical drive. This can cause damage to the computer.
Bottom components Item Component Description (1) Subwoofer Contains the subwoofer speaker. (2) Battery bay Holds the battery. NOTE: The battery is preinstalled in the battery bay at the factory. (3) Vents (7) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. ENWW (4) Hard drive bay Holds the hard drive.
3 16 Illustrated parts catalog Chapter 3 Illustrated parts catalog ENWW
Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. ENWW Item Component Description (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product’s hardware components.
Computer major components 18 Chapter 3 Illustrated parts catalog ENWW
Item Description Spare part number (1) Display assembly (includes display panel cable, webcam/microphone module and cable, and 2 wireless antenna cables and transceivers): 17.3-in AG, FG, FHD 603774-001 17.3-in AG, FG, HD 603773-001 NOTE: See Display assembly subcomponents on page 22 for more display component information and spare part numbers.
Item Description Spare part number Plastics Kit, includes: 603795-001 (9a) Hard drive cover (9b) memory module compartment cover (10) Processor (includes replacement thermal material): (11) Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45W processor 583053-001 Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45W processor 586170-001 Intel Core i5-540M 2.53-GHz (SC turbo up to 3.06-GHz), 35W processor 594188-001 Intel Core i5-520M 2.40-GHz (SC turbo up to 2.
Item (19) ENWW Description Spare part number 2-GB 598856-001 WLAN module: Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States 582564-001 Broadcom 43224 802.
Display assembly subcomponents 22 Item Description Spare part number (1) Webcam/microphone module 603779-001 (2) Bluetooth module 537921-001 (3) Display Cable Kit (includes display panel cable, Bluetooth module cable, and webcam/microphone module cable) 603777-001 (4) Display hinge covers (2) 604063-001 (5) Display Hinge Kit (includes left and right display hinges) 603778-001 (6) Wireless Antenna Kit (includes left and right wireless antenna transceivers and cables) 603780-001 (7) Di
Plastics Kit Item ENWW Description Spare part number Plastics Kit, includes: 603795-001 (1) memory module compartment cover (includes 2 captive screws, secured by C-clips) (2) Hard drive cover (includes 2 captive screws, secured by C-clips) Plastics Kit 23
Mass storage devices Item Description (1) Optical drive: Spare part number Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 603790-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 603789-001 Hard drive (includes hard drive brackets and hard drive cables): 24 (2) Primary hard drive (3) Secondary hard drive 640-GB, 7200-rpm 603786-001 500-GB, 7200-rpm 603784-001 320-GB, 7200-rpm 603783-001 1-TB, 5400-rpm 603788-001 750-GB, 5400-rpm 603787-001 640-GB, 5400-rpm 603785-001 16
Miscellaneous parts Description Spare part number 120-W HP Smart AC adapter (PFC RC/V 3-wire) 609941-001 Power cord: ENWW For use in Australia 490371-011 For use in Brazil 490371-202 For use in Denmark 490371-081 For use in Europe, the Middle East, and Africa 490371-021 For use in India 490371-D61 For use in Italy 490371-061 For use in the People's Republic of China 490371-AA1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in the United Kingdom and Singap
Sequential part number listing 26 Spare part number Description 409371-001 Power cord for use in the United States and Canada 409371-011 Power cord for use in Australia and New Zealand 409371-021 Power cord for use in Europe, the Middle East, and Africa 409371-031 Power cord for use in the United Kingdom and Singapore 409371-061 Power cord for use in Italy 409371-081 Power cord for use in Denmark 409371-111 Power cord for use in Switzerland 409371-202 Power cord for use in Brazil 409371-
ENWW Spare part number Description 583053-001 Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45W processor (includes replacement thermal material) 586170-001 Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45W processor (includes replacement thermal material) 593550-001 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 593562-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 594187-001 Intel Core i5-520M 2.40-GHz (SC turbo up to 2.
Spare part number Description 603789-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 603790-001 Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 603791-001 Keyboard for use in the United States and Canada (includes keyboard cable and keyboard light cable) 603791-031 Keyboard for use in the United Kingdom and Singapore (includes keyboard cable and keyboard light cable) 603791-041 Keyboard for use in Germany (includes keyboard cable and keyboard light cable) 603791-051 Keyboard for use
ENWW Spare part number Description 604064-001 USB/Card Reader board (includes cable) 608650-001 Fan/heat sink assembly for use only with Intel Core i7, 45-W processors (includes replacement thermal material) 609941-001 120-W HP Smart AC adapter (PFC RC/V 3-wire) 617348-001 Power connector cable Sequential part number listing 29
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 82 screws and screw locks that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Item Component Description (4) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. (5) Warranty period This number describes the duration of the warranty period for the computer. Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 603798-001. There are 5 rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 9-cell, 93-Wh, 2.8-Ah, Li-ion battery 593550-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 593562-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Primary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable.
ENWW 2. Pivot the front edge of the hard drive cover upward. 3. Remove the hard drive cover. The hard drive cover is included in the Plastics Kit, spare part number 603795-001. 4. Disconnect the primary hard drive cable from the system board. 5. Use the Mylar tabs to remove the primary hard drive from the computer. 6. If it is necessary to replace the primary hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the primary hard drive.
7. Lift the primary hard drive bracket straight up (2) and remove the bracket from the hard drive. 8. If it is necessary to replace the primary hard drive isolators, disconnect the isolators from the hard drive bracket. The primary hard drive bracket and isolators are included in the Hard Drive Hardware Kit, spare part number 603772-001. Reverse this procedure to reassemble and install the primary hard drive.
RTC battery Description Spare part number RTC battery 602745-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Memory module Description Spare part number 4-GB (PC3, 10600, 1333-MHz) 599092-001 2-GB (PC3, 10600, 1333-MHz) 598856-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the memory module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
Secondary hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector cable.
Remove the secondary hard drive: ENWW 1. Disconnect the secondary hard drive cable from the system board, and then release the cable from the clips and routing channel built into the base enclosure. 2. Remove the four Phillips PM2.5×6.0 screws that secure the secondary hard drive to the computer. 3. Use the Mylar tab (1) to lift the rear edge of the secondary hard drive until it rests at an angle.
46 4. Remove the secondary hard drive (2) by sliding it up and away from the computer at an angle. 5. If it is necessary to replace the secondary hard drive bracket, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the secondary hard drive. 6. Lift the secondary hard drive bracket straight up (2) and remove the bracket from the hard drive.
7. If it is necessary to replace the secondary hard drive connector cable, disconnect the cable from the hard drive. The secondary hard drive bracket and secondary hard drive connector cable are included in the Hard Drive Hardware Kit, spare part number 603772-001. Reverse this procedure to reassemble and install the primary hard drive.
WLAN module Description Spare part number Broadcom 43224 802.11a/b/g/n 2x2 WiFi Adapter for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States 582564-001 Broadcom 43224 802.
Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal. The 2/gray WLAN antenna cable is connected to the WLAN module 2/Aux terminal. 2. Remove the two Phillips PM2.0×4.0 screws (2) that secure the WLAN module to the system board. (The WLAN module tilts up.) 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable.
Remove the keyboard: ENWW 1. Remove the three Phillips PM 2.5×5.0 screws (1) and the Phillips PM 2.5×7.0 (2) screw that secure the keyboard to the computer. 2. Lift the rear edge of the keyboard (1) until it rests at an angle. 3. Slide the keyboard (2) toward the display until the tabs on the front edge of keyboard disengage from the slots in the top cover. 4.
5. Release the ZIF connector (3) to which the keyboard light cable is attached, and then disconnect the keyboard light cable (2) from the system board. 6. Remove the keyboard. Reverse this procedure to install the keyboard. Top cover Description Spare part number Top cover (includes TouchPad and cable) 603793-001 Before removing the top cover, follow these steps: 1. Shut down the computer.
3. Remove the eight Phillips PM2.5×8.0 screws (2) that secure the top cover to the computer. 4. Remove the three Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer in the battery bay. 5. Turn the computer display-side up, with the front toward you. 6. Open the computer as far as it will open. 7. Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board. 8.
11. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 603794-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
USB/Card Reader board Description Spare part number USB/Card Reader board (includes cable) 604064-001 Before removing the USB/Card Reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the USB/Card Reader board (4). Reverse this procedure to install the USB/Card Reader board. Optical drive NOTE: The optical drive spare part kit includes a optical drive bracket. Description Spare part number Blu-ray ROM DVD±RW Super Multi Double-Layer Drive 603790-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 603789-001 Before removing the optical drive, follow these steps: ENWW 1. Shut down the computer.
Remove the optical drive: 1. Remove the three Phillips PM2.5×5.0 screws (1) that secure the optical drive to the computer. 2. Slide the optical drive (2) to the right to disconnect it from the system board. 3. Remove the optical drive (3) by lifting it straight up. Reverse this procedure to install the optical drive.
Power connector cable Description Spare part number Power connector cable 617348-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board Description Spare part number System board (includes 1 GB of discrete graphics subsystem memory and replacement thermal material) 603771-001 Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the system board: 1.
62 2. Disconnect the subwoofer cable (1) and the power connector cable (2) from the system board. 3. Remove the two Phillips PM2.5×5.0 screws that secure the system board to the base enclosure. 4. Use the optical drive connector (1) to lift the right side of the system board (2) until it rests at an angle.
5. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Description Spare part number For use only with Intel Core i7, 45-W processors 608650-001 For use only with Intel Core i5, 35-W processors 603799-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
4. Remove the fan/heat sink assembly (3).
Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number Intel Core i7-820QM 1.73-GHz (SC turbo up to 3.06-GHz), 45-W processor 583053-001 Intel Core i7-720QM 1.60-GHz (SC turbo up to 2.80-GHz), 45-W processor 586170-001 Intel Core i5-540M 2.53-GHz (SC turbo up to 3.06-GHz), 35-W processor 594188-001 Intel Core i5-520M 2.40-GHz (SC turbo up to 2.93-GHz), 35-W processor 594187-001 Intel Core i5-430M 2.26-GHz (SC turbo up to 2.
2. Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
Speakers Description Spare part number Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Subwoofer Description Spare part number Subwoofer (includes cable) 603800-001 Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the subwoofer (4). NOTE: When removing the subwoofer, make note of the location of the isolators (5) that are installed in screw holes. Reverse this procedure to install the subwoofer. Display assembly NOTE: The display assembly spare part kit includes a display panel cable, webcam/microphone module and cable, and 2 wireless antenna cables and transceivers. Description Spare part number 17.3-in AG, FG, FHD 603774-001 17.
Remove the display assembly: 1. Disconnect the display panel cable (1) from the system board and release the cable from the clip (2) built into the base enclosure. 2. Disconnect the Bluetooth module cable (3) from the system board. 3. Release the wireless antenna cables (4) from the opening in the base enclosure. 4. Release the wireless antenna cables from the clips built into the base enclosure (5) and subwoofer (6). CAUTION: Support the display assembly when removing the following screws.
7. 72 If it is necessary to replace the display enclosure or any of the display assembly internal components: a. Remove the Mylar screw covers (1). The screw covers are included in the Display Screw Kit, spare part number 603776-001. b. Remove the two Phillips PM2.5×5.0 screws (2) that secure the display enclosure to the display assembly. c. Lift the bottom edge of the display bezel/panel assembly (1) until it rests at a slight angle. d.
8. 9. If it is necessary to replace the webcam/microphone module: a. Remove the Phillips PM2.0×4.0 screw (1) that secures the webcam/microphone module to the display bezel. b. Release the webcam/microphone module (2) as far as the webcam/microphone module allows. c. Disconnect the webcam/microphone module cable (3) from the webcam/microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 603779-001.
b. Disconnect the Bluetooth module cable (2) from the Bluetooth module. c. Remove the Bluetooth module. The Bluetooth module is available using spare part number 537921-001. 10. If it is necessary to replace the display panel cable: 74 a. Release the support strip (1) that secures the display panel cable to the display panel. b. Release the display panel cable from the clips (2) and routing channel built into the display bezel. c. Disconnect the display panel cable (3) from the display panel. d.
11. If it is necessary to replace the display hinges and hinge covers: ENWW a. Remove the two Phillips PM2.0×4.0 screws (1) that secure the hinge covers to the display bezel. b. Remove the hinge covers (2). c. Remove the six Phillips PM2.5×5.0 screws (1) that secure the hinges to the display panel. d. Remove the four Phillips PM2.0×4.0 screws (2) that secure the hinges to the display panel. e. Remove the hinges (3). The hinge covers are available using spare part number 604063-001.
12. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips and routing channel built into the display enclosure. b. Release the two pieces of tape that secure the wireless antenna cables to the display enclosure. c. Release the tabs built into the display enclosure that secure the wireless antenna cables. d. Remove the two Phillips PM2.0×4.0 screws that secure the wireless antenna transceivers to the display enclosure. e.
5 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from operating properly.
Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in a list or to toggle a field—for example an Enable/Disable field—use either the arrow keys or f5 and f6. ● To select an item, press enter. ● To close a text box or return to the menu display, press esc.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
6 Specifications Computer specifications 416 275 31.7 38.7 3710 8.16 Metric U.S. Width 41.6 cm 16.38 in Depth 27.5 cm 10.83 in Height (front to back) 3.2 cm to 3.9 cm 1.25 in to 1.52 in Weight 3.71 kg 8.18 lbs Dimensions Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W Operating current 4.
416 275 31.7 38.7 3710 8.16 Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 17.3-inch, WVA, FHD, LED AntiGlare display specifications Metric U.S. Width 24.83 cm 9.78 in Depth 38.77 cm 15.26 in Diagonal 43.96 cm 17.31 in Number of colors Up to 16.
17.3-inch, SVA, HD+, LED AntiGlare display specifications Metric U.S. Width 24.83 cm 9.78 in Depth 38.77 cm 15.26 in Diagonal 43.96 cm 17.31 in Number of colors Up to 16.8 million, 45 to 60% color gamut Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Backlight LED Character display 80 × 25 Total power consumption 6.
Hard drive specifications 1-TB* 750-GB* 640-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.
Blu-ray ROM DVD±RW Super Multi Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CDROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-RAM (Ver.2), DVD+R, DVD-R, CDR, and CD-ROM Access time BD DVD Random < 230 ms < 180 ms Cache buffer 4.
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2.
7 Backup and recovery Recovery after a system failure is as good as your most recent backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Recovery discs HP recommends that you create recovery discs to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot recover using the recovery partition tools. Create these discs after setting up the computer for the first time. Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of recovery discs.
Performing a system recovery Recovery Manager software allows you to repair or restore the computer to its original factory state. Recovery Manager works from recovery discs or from a dedicated recovery partition (select models only) on the hard drive. Note the following when performing a system recovery: ● You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up the computer.
Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can back up your information to an optional external hard drive, a network drive, or discs. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.
Using system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point. You also can create additional restore points to provide increased protection for your files and settings.
8 Connector pin assignments Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) ENWW Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) 93
External monitor 94 Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock Chapter 8 Connector pin assignments ENWW
HDMI ENWW Pin Signal 1 TMDS data 2+ 2 TMDS data 2 shield 3 TMDS data 2– 4 TMDS data 1+ 5 TMDS data 1 shield 6 TMDS data 1– 7 TMDS data 0+ 8 TMDS data 0 shield 9 TMDS data 0– 10 TMDS clock+ 11 TMDS clock shield 12 TMDS clock- 13 CEC 14 No connect 15 DDC clock 16 DDC data 17 Ground 18 +5V power 19 Hot plug detect 20 Shell HDMI 95
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Universal Serial Bus 96 Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground Chapter 8 Connector pin assignments ENWW
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 98 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzlerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
10 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3.
ENWW 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter, spare part number 25, 29 action keys 8 antenna location 6 removal 76 spare part number 22, 27, 76 audio, product description 3 audio-in jack connector pinout 93 location 13 audio-out jack connector pinout 93 location 13 B base enclosure, spare part number 20, 28 battery removal 37 spare part numbers 20, 27, 37 battery bay 15 battery light 14 battery release latch 15 Blu-ray ROM DVD±RW Super Multi Double-Layer Drive removal 57 spare part number 19, 24, 28, 57 specifications 86 Bluetooth
external monitor port connector pinout 94 location 12 F fan/heat sink assembly removal 64 spare part numbers 20, 28, 29, 64 feet locations 36 removal 52 spare part number 36, 52 fn key 8 front components 11 G graphics, product description 1 grounding guidelines 31 guidelines equipment 34 grounding 31 packaging 33 transporting 33 workstation 33 H hard drive product description 2 removal 38, 44 spare part numbers 20, 24, 27, 38, 44 specifications 85 hard drive bay 15 hard drive bracket, removal 40, 47 hard dr
eSATA 12 external monitor 12 HDMI 12 mini DisplayPort 12 monitor 12 product description 4 SuperSpeed USB 12 Universal Serial Bus (USB) 12, 14 power button 7 power button board removal 55 spare part number 19, 28, 55 power connector 14 power connector cable removal 59 spare part number 19, 29, 59 power cord set requirements 97 spare part numbers 25, 26 power light 9, 11 power requirements, product description 4 processor product description 1 removal 66 spare part numbers 20, 27, 66 product description audio
