HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. Product notice This guide describes features that are common to most models.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 5 Display ..................................................................................................................................................
Hard drive .......................................................................................................................... 41 Memory modules ............................................................................................................... 43 WLAN module .................................................................................................................... 44 Optical drive ...................................................................................................
43.9-cm (17.3-in), HD+ display specifications .................................................................................... 92 Hard drive specifications .................................................................................................................... 93 9 Windows 7 - Backing up, restoring, and recovering ................................................................................. 94 Creating backups ..............................................................................
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1 Product description Category Description Product Name HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Processors ● Intel® Quad Core™ i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB, 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 6.
Category Description Supports up to 16-GB of system RAM in the following configurations: Hard drives ● 4096-MB total system memory (2048×2) ● 4096-MB total system memory (4096×1) ● 6144-MB total system memory (2048×1 + 4096×1) ● 8192-MB total system memory (4096×2) ● 8192-MB total system memory (8192×1) ● 12288-MB total system memory (8192×1 + 4096×1) ● 16384-MB total system memory (8192×2) Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.
Category Description Audio and video Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.
Category Description Power requirements Supports the following HP AC adapters: ● 65W (4.5mm connector) (select models only) ● 65W EM (4.5mm connector) (select models only) ● 90W (4.5mm connector) (select models only) ● 90W EM (4.5mm connector) (select models only) ● 120W (4.5mm connector) (select models only) 1-M length power cord Supports the following batteries: ● Operating system Serviceability 4 6-Cell battery - 62Whr (2.
2 External component identification Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) HD Webcam Records video and takes still photographs.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the tablet. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. 6 (2) Speakers (2) Produce sound.
Keys Component Description (1) esc key Reveals system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key, the spacebar, or the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. (4) Action keys Execute frequently used system functions.
Lights Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
TouchPad Component (1) Description TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Left side Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Component (7) (8) Description Hard drive light Power light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Component (5) (6) Description AC adapter light Power connector ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. Connects an AC adapter. Bottom Component Description (1) HP Triple Bass Reflex Subwoofer Provides superior bass sound. (2) Vents (6) Enable airflow to cool internal components.
Component Description (5) Speakers (2) Produce sound. (6) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service label—Provides important information to identify your computer.
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details.
16 Chapter 3 Illustrated parts catalog
Item Component (1) Display assembly: The TouchScreen display assembly is spared as a whole unit assembly only. The nonTouchScreen display is spared at the subcomponent level only. For more non-TouchScreen display assembly spare part information, see Display assembly subcomponents on page 22. (2) Spare part number 17.3-in, AG, FHD, LED TouchScreen display assembly for use on HP ENVY TouchSmart m7 Notebook PC computer models 720252-001 17.3-in.
Item Component Spare part number For use in Canada 736685-DB1 For use in the Czech Republic and Slovakia 736685-FL1 For use in Denmark, Finland, and Norway 736685-DH1 For use in France 736685-051 For use in Germany 736685-041 For use in Italy 736685-061 For use in Latin America 736685-161 For use in the Netherlands 736685-B31 For use in Portugal 736685-131 For use in Russia 736685-251 For use in Saudi Arabia 736685-171 For use in Spain 736685-071 For use in Switzerland 736685-BG1
Item Component Spare part number For use in the United States 720244-001 Keyboard with pointing stick for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly (includes keyboard cable and pointing stick cable): (10) (11) For use in the United States 720242-001 For use in France 720242-051 For use in Italy 720242-061 Keyboard bracket: For use only on computer models equipped with a backlit keyboard 732792-001 For use onl
Item (12) Spare part number Equipped with the Intel HM87 Express chipset, a graphics subsystem with discrete memory, and the Windows 8 Professional operating system 746451-601 USB board (includes cables): For use only on computer models equipped with a graphics subsystem with discrete memory 724142-001 For use only on computer models with Leap Motion capability 741074-001 For use only on computer models equipped with a graphics subsystem with UMA memory 720251-001 (13) Fan 720235-001 (14) Hea
Item Component Spare part number Rubber Feet Kit (not illustrated): For use on HP ENVY TouchSmart m7 Notebook PC computer models 720259-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720258-001 (20) 6-cell, 62WHr 32.
Item (26) Component Spare part number 500-GB, 5400-RPM 683802-001 500-GB, 5400-RPM hybrid 732000-001 Hard Drive Hardware Kit 720237-001 Service cover: For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720254-001 Display assembly subcomponents 22 Item Component Spare part number (1) Display bezel (includes 2 rubber screw covers) 720227-00
Item Component Spare part number (8) Left and right hinge covers 720238-001 (9) Display enclosure (includes 2 rubber screw covers): 720223-001 Display assembly subcomponents 23
Mass storage devices Item Component (1) Optical drive: Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive 720249-001 Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Combo Drive 729728-001 DVD±RW Double-Layer SuperMulti Drive 720248-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly: (2) 24 Blu-ray Disc
Item (3) Component Spare part number 500-GB, 5400-RPM hybrid 732000-001 Hard Drive Hardware Kit 720237-001 24-GB mSATA solid-state drive 720264-001 Miscellaneous parts Component Spare part number AC adapter: 120-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710415-001 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) 710414-001 90-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 65-W AC adapter (non-PFC, S, 3-wire, 4.
26 Spare part number Description 490371-111 Power cord for use in Switzerland (3-pin, black, 1.83-m) 490371-AA1 Power cord for use in the People's Republic of China (3-pin, black, 1.83-m) 490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m) 490371-D61 Power cord for use in India (3-pin, black, 1.83-m) 634250-001 750-GB, 7200-rpm hard drive 651948-001 RTC battery 675794-001 Qualcomm Atheros AR 9485GN 802.
Spare part number Description 720233-001 Heat sink for use only on computer models equipped with the Intel HM87 Express Chipset and an Nvidia N14P-GT (GeForce 750M) graphics subsystem (includes replacement thermal material) 720235-001 Fan 720236-001 Fingerprint reader module for use on computer models not equipped with Leap Motion capability (includes cable) 720237-001 Hard Drive Hardware Kit 720238-001 Display hinges for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer model
28 Spare part number Description 720244-161 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly in Turkey (includes keyboard cable and backlight cable) 720244-171 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly in Saudi Arabia (includes keyboard cable and backlight cable) 720244-251 Keyboard wit
Spare part number Description 720253-001 TouchPad assembly for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720254-001 Service cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720255-001 Service cover for use on HP ENVY TouchSmart m7 Notebook PC computer models 720256-001 17.
30 Spare part number Description 720783-001 17.3-in., BV, HD, LED TouchScreen display assembly for use only on HP ENVY TouchSmart m7 Notebook PC computer models 723521-001 Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W; includes replacement thermal material) 723522-001 Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB, 6.
Spare part number Description 736482-601 System board equipped with the Intel HM87 Express chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system for use only on computer models equipped with a TouchScreen display assembly and with Leap Motion capability (includes replacement thermal material) 736483-001 Top cover for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capa
32 Spare part number Description 736685-DB1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in Canada (includes keyboard cable and backlight cable) 736685-DH1 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability in Denmark, Finland, and Norway
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.
Battery Description Spare part number 6-cell, 62WHr 32.8AH Li-ion battery 710417-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service cover Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly 720254-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Hard drive Description Spare part number 1.5 TB 5400-RPM SATA RAW 9.5 mm 747375-001 1-TB, 5400-RPM 676521-001 1-TB, 5400-RPM hybrid 731999-001 750-GB, 5400-RPM 634250-001 750-GB, 5400-RPM hybrid 732001-001 500-GB, 5400-RPM 683802-001 500-GB, 5400-RPM hybrid 732000-001 Before removing the primary hard drive or secondary hard drive (select models only), follow these steps: 1. Shut down the computer.
2. Use the tab to remove the hard drive from the hard drive bay (3). Remove the secondary hard drive (select models only): 42 1. Disconnect the hard drive cable from the system board (1), and then remove it (2). 2. Use the tab to remove the hard drive from the hard drive bay (3).
If it is necessary to disassemble the primary or secondary hard drive: 1. Disconnect the hard drive connector cable (1) from the hard drive. 2. Spread the left and right sides (2) of the hard drive bracket outward to separate the bracket from the hard drive. 3. Remove the hard drive bracket (3) from the hard drive. Reverse these procedures to reassemble and install the hard drive.
4. Remove the battery (see Battery on page 39). 5. Remove the service cover (see Service cover on page 40). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch the components on the memory module. 2. Slide the memory module forward (2) to remove it. Reverse this procedure to install a memory module.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the computer.
Optical drive NOTE: The optical drive spare part kit includes the optical drive connector board and cable.
3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 5. Remove the two screws (1) that secure the optical drive bracket to the optical drive.
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 14 for details.
Display panel NOTE: The TouchScreen display assembly is spared as a whole unit assembly only. The nonTouchScreen display is spared at the subcomponent level only. Before removing the display panel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the display bezel (4). The display bezel is available using spare part number 720227-001. 6. Remove the display hinge covers (1),1 screw per hinge.
7. Remove the 6 display panel screws (2 on the top and 6 on the bottom). NOTE: Remove any tabs or tape adhering to the display panel. 52 8. Support the display panel as you lean the panel forward (1), and then release the support strip (2) that secures the display panel connector. 9. Disconnect the display panel cable from the display panel (3), and then remove the panel (4).
10. Remove the 4 screws securing the hinge brackets to the panel (1), and then remove the panel (2). Reverse this procedure to install the display panel.
RTC battery Description Spare part number RTC battery 651948-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Base enclosure Description Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with Leap Motion capability 736476-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models without Leap Motion capability 736475-001 Base enclosure for use only on computer models equipped with a non-TouchScreen display assembly 720225-001 Rubber Feet Kit: For use on HP
Remove the base enclosure: 56 1. Turn the computer face down, and remove the rubber feet (1) and the 2 screws (2). 2. Remove 10 2.5x4-MM screws (1), and then remove 4 screws from the left and right sides of the base enclosure (2).
3. Remove 3 2x5-MM screws around the memory module area. 4. Remove 3 2x3-MM screws from the optical drive bay, and then remove 5 2x3-MM screws from the hard drive bays.
58 5. Remove 3 1.5x2-MM screws from the battery bay. 6. Disconnect the subwoofer cable (1), the optical drive cable (2), and the front speaker cable (3) from the system board.
7. Remove the base enclosure. NOTE: Use a thin, non-conductive tool to remove the base enclosure. Front speakers Description Spare part number Front speaker Kit (includes left and right speakers and cable) 720262-001 Before removing the front speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer.
Remove the front speakers: 1. Turn the computer, with the front edge toward you. 2. Remove 4 screws (1). 3. Disengage the cables, and then remove the front speakers (2). Reverse this procedure to install the speakers. Optical drive connector board NOTE: The optical drive connector board and cable are included in the optical drive spare part kit. See x for optical drive spare part kit information. Before removing the optical drive connector board, follow these steps: 60 1. Shut down the computer.
9. Remove the optical drive (see Optical drive on page 46). 10. Remove the base enclosure (see Base enclosure on page 55). Remove the optical drive connector board: ▲ Remove the screw (1), and then lift the optical drive connector board (2) to remove it. Reverse this procedure to install the optical drive connector board. Subwoofer Description Spare part number Subwoofer 720263-001 Before removing the subwoofer, follow these steps: 1. Shut down the computer.
9. Remove the optical drive (see Optical drive on page 46). 10. Remove the base enclosure (see Base enclosure on page 55). Remove the subwoofer: ▲ Disconnect the subwoofer cable (1), remove the 3 screws (2), and then remove the subwoofer (3) and 3 rubber grommets (4). Reverse this procedure to install the subwoofer.
Display hinges and top cover Description Spare part number Display hinges (including covers and brackets) 720238-001 For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly with Leap Motion capability 736483-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly, but not eq
Remove the display hinge covers: 1. Disengage the WLAN cable (1) and the display cable (2), and then disconnect the webcam cable (3). 2. Remove the 3 6.5-MM screws on the left side (5) and the 4 6.5-MM screws on the right side (5) that secure the hinges to the display panel. 3. Open the hinges slightly, and then slide the top cover away from the display assembly. To install the display hinges, reverse these steps.
Display panel cable Description Spare part number Display panel cable 720229-001 Before removing the display panel cable: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Webcamera/microphone module Description Spare part numbers Webcamera/microphone module 720273-001 Webcamera/microphone module cable 720229-001 Before removing the webcamera/microphone module: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the webcamera/microphone module. WLAN antenna cables Description Spare part numbers WLAN antenna cables 720222-001 Before removing the antenna cables: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
▲ Remove the WLAN antenna transceivers (1), and then remove the cables (2) from the left and right sides of the hinge. Reverse this procedure to install the WLAN antenna cables.
USB board Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 724142-001 For use only on computer models with Leap Motion capability 741074-001 For use only on computer models equipped with a graphics subsystem with UMA memory 720251-001 Before removing the USB board, follow these steps: 1. Shut down the computer.
Remove the USB board and cables: 70 1. Disconnect the USB board cable (1) disconnect the ZIF connector for the ribbon cable (2) from the top cover, and then disengage the cable (3) from the channels. 2. Remove the screws securing the USB board (4).
3. Disengage the audio cable (1), disconnect the board (2), and then remove the USB board (3). Reverse this procedure to install the USB board and cables. Fingerprint reader board Description Spare part number Fingerprint reader board 720236-001 Before removing the Fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
9. Remove the optical drive (see Optical drive on page 46). 10. Remove the base enclosure (see Base enclosure on page 55). Remove the fingerprint reader board and cable: 1. Disconnect the cable (1) that secures the fingerprint reader to the top cover. 2. Release the top cover shield (2) and (3), and then remove the fingerprint reader board. Reverse this procedure to install the fingerprint reader board and cable.
10. Remove the base enclosure (see Base enclosure on page 55). 11. Remove the USB board (see USB board on page 69). 12. Remove the fingerprint reader module (see Fingerprint reader board on page 71). Remove the Leap Motion module: 1. Disconnect the Leap Motion module cable (1) from the system board. 2. Remove the two Phillips PM1.5×2.5 screws (2) that secure the Leap Motion module to the top cover. 3. Detach the Leap Motion module grounding shield (3) from the top cover.
Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the display panel (see Display panel on page 50). 5.
Before removing the fan: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5.
System board NOTE: The system board spare part kit includes replacement thermal material.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 39). 5. Remove the display panel (see Display panel on page 50). 6. Remove the service cover (see Service cover on page 40). 7. Remove the hard drive (see Hard drive on page 41). 8. Remove the RTC battery (see RTC battery (see RTC battery on page 54). 9.
3. Lift the system board (1) , and then remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.
7. Remove the hard drive (see Hard drive on page 41). 8. Remove the RTC battery (see RTC battery (see RTC battery on page 54). 9. Remove the memory modules (see Memory modules on page 43). 10. Remove the WLAN module (see WLAN module on page 44). 11. Remove the optical drive (see Optical drive on page 46). 12. Remove the base enclosure (see Base enclosure on page 55). 13. Remove the fan (see Fan on page 74). 14. Remove the system board (see System board on page 76).
Description Spare part number Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, 47 W) 723521-001 Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, 37 W) 738201-001 Intel Dual Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 3.0MB L3 cache, 37 W) 737328-001 Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.
Remove the processor: 1. Use a Torx T8 screwdriver to unlock the processor by turning the screw counter-clockwise 1/2 turn (1). 2. Lift the processor (2) to remove it from the socket (3). Reverse this procedure to install the processor. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
For use in country or region: Spare part number: For use in country or region: Spare part number: For use in Italy 736685-061 For use in the United Kingdom and Singapore 736685-031 For use in Latin America 736685-161 For use in the United States 736685-001 For use in the Netherlands 736685-B31 Keyboard with backlight for use on HP ENVY TouchSmart 17 Notebook PC computer models and computer models equipped with a non-TouchScreen display assembly, but without Leap Motion capability (includes key
12. Remove the base enclosure (see Base enclosure on page 55). 13. Remove the fan (see Fan on page 74). 14. Remove the system board (see System board on page 76). Remove the keyboard: 1. Release the power button board cable. 2. Remove the 4 Phillips PM 2x3 screws (1), and then release the shield from the keyboard (2).
3. Remove the 2 Phillips PM 2.5x3 screws securing the keyboard to the top cover (1), slide the keyboard to release it from the tabs, and then remove the keyboard from the top cover (2). Reverse this procedure to install the keyboard. Rear speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 720261-001 Before removing the rear speakers, follow these steps: 1. Shut down the computer.
11. Remove the optical drive (see Optical drive on page 46). 12. Remove the base enclosure (see Base enclosure on page 55). 13. Remove the fan (see Fan on page 74). 14. Remove the system board (see System board on page 76). 15. Remove the keyboard (see Keyboard on page 81). Remove the rear speakers: ▲ Disengage the power connector cable (1) from the tabs, remove the 4 screws (2), and then remove the rear speakers (3). Reverse this procedure to install the rear speakers.
Power button board Description Spare part number Power button board (includes cable) 720250-001 Before removing the Power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the Power button board (2). NOTE: The Power button board's cable is attached to the board. Reverse this procedure to install the Power button board.
9. Remove the memory modules (see Memory modules on page 43). 10. Remove the WLAN module (see WLAN module on page 44). 11. Remove the optical drive (see Optical drive on page 46). 12. Remove the base enclosure (see Base enclosure on page 55). 13. Remove the fan (see Fan on page 74). 14. Remove the system board (see System board on page 76). 15. Remove the keyboard (see Keyboard on page 81). Remove the TouchPad button board and cable: 1. Turn the top cover upside down, with the back edge toward you. 2.
7 Windows 7 - Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 91. 2. b. Hard drive c.
8 Specifications Computer specifications Metric U.S. Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Dimensions Weight Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.
Metric U.S. PPI 106 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 16 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.329) Color tolerance (White) +/- 0.02 Color tolerance (W, R, G, B) +/- 0.03 Color gamut 60% NTSC @ CIE 1931 Hard drive specifications 1.
9 Windows 7 - Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3.
Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 97. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
To restore, see Restoring specific files using Windows Backup and Restore on page 97. Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time).
● If the recovery media do not work, you can obtain recovery discs for your system from support through the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter 12 spare part numbers 26 AC adapter, spare part numbers 25 action keys identifying 7 antenna removal 67 spare part number 22, 67 Antenna Kit, spare part number 22, 67 audio, product description 3 audio-out (headphone) jacks 11 B backups 94 base enclosure removal 55 spare part numbers 20, 26, 30, 55 battery removal 39 spare part number 21 spare part numbers 39 battery release latch 12 battery, identifying 12 battery, spare part numbers 26 bezel spare part number 22 BIOS determining version
H hard drive identifying 13 light 11 product description 2 removal 41 spare part numbers 24, 26, 30, 32, 41 specifications 93 Hard Drive Hardware Kit spare part number 22, 25, 27 hard drive, spare part numbers 21, 26 HDMI port, identifying 10 HDMI to VGA adapter spare part number 26 HDMI to VGA adapter, spare part number 25 heat sink removal 78 spare part numbers 20, 26, 27, 78 hinge cover spare part number 23 hinge, spare part number 22 HP Recovery Manager 97 I integrated numeric keypad, identifying 7 inte
display panel 1 Ethernet 3 external memory cards 3 external optical drive 2 graphics 1 hard drives 2 internal cards 3 keyboard 3 memory module 1 microphone 3 operating system 4 optical drive 2 pointing device 3 ports 3 power requirements 4 processors 1 product name 1 serviceability 4 solid-state drive 2 wireless 3 product name 1 product name and number, computer 14 R recovering from the recovery discs 98 recovering the original system 97 recovery 97 HP Recovery Manager 97 recovery discs 94 recovery media 94
WLAN antenna spare part number 26 spare part numbers 26 WLAN antennas, identifying 5 WLAN device 14 WLAN label 14 WLAN module removal 44 spare part numbers 3, 21, 26, 30, 44 106 Index
