Maintenance and Service Guide

Installing HP PC Hardware Diagnostics Windows ............................................................................. 71
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 71
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 72
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 72
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 72
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 73
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 73
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 73
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 73
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 73
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 73
8 Backing up, restoring, and recovering ........................................................................................................... 75
Backing up information and creating recovery media ........................................................................................ 75
Using Windows tools ......................................................................................................................... 75
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 75
Restoring and recovery ........................................................................................................................................ 76
Restoring, resetting, and refreshing using Windows tools .............................................................. 76
Recovering using HP Recovery media ............................................................................................... 76
Changing the computer boot order ................................................................................................... 76
Using HP Sure Recover (select products only) .................................................................................. 77
9 Specications .............................................................................................................................................. 78
Computer specications ...................................................................................................................................... 78
35.6 cm (14.0 in) display specications .............................................................................................................. 79
Hard drive specications ..................................................................................................................................... 79
Solid-state drive specications ........................................................................................................................... 80
10 Statement of memory volatility .................................................................................................................. 81
Nonvolatile memory usage ................................................................................................................................. 83
Questions and answers ....................................................................................................................................... 85
Using HP Sure Start (select models only) ............................................................................................................ 86
11 Power cord set requirements ...................................................................................................................... 87
Requirements for all countries ............................................................................................................................ 87
Requirements for specic countries and regions ................................................................................................ 88
12 Recycling .................................................................................................................................................. 90
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