Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Chrome, Chrome OS, Chromebook, Chromecast, Google, and Google Drive are trademarks of Google LLC. Intel, Core, vPro, and XMM are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC.
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 4 Right ......................................................................................................................................................................
Battery ............................................................................................................................................... 23 Solid-state drive ................................................................................................................................ 25 Touchpad ........................................................................................................................................... 25 Speakers ..............................................
10 Recycling .................................................................................................................................................. 55 Index .............................................................................................................................................................
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1 Product description This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP Elite c1030 Chromebook Processors 10th Generation Intel® Core™ processors Intel Core i7-10610U (1.8 GHz [turbo up to 4.9 GHz], 4 cores, 8 MB L3 cache, 15 W) Intel Core i5-10310U (1.7 GHz [turbo up to 4.4 GHz], 4 cores, 6 MB L3 cache, 15 W) Intel Core i3-10110U (2.1 GHz [turbo up to 4.
Table 1-1 Product components and their descriptions (continued) Category Description Intel Wi-Fi 6 AX201 + Bluetooth® 5 (non-vPro®) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer speeds) Supports HP Connection Optimizer with Wi-Fi load balancing Support for Chromecast™ Supports turbo-lite antenna design (extended range wireless LAN) Turbo-Lite antenna design Integrated WWAN options with dual antennas (M.
Table 1-1 Product components and their descriptions (continued) Category Description 1m Security Nano security lock slot Fingerprint sensor Google® Titan C Operating system Google Chrome™ 64 Serviceability End user replaceable parts AC adapter 3
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description (1) SIM card slot Supports a wireless subscriber identity module (SIM) card.
Table 2-1 Right-side components and their descriptions (continued) Component Description NOTE: Cables, adapters, or both (purchased separately) might be required. (5) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. Left Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions (continued) Component Description – and – The camera privacy switch is off. (4) Security cable slot ● Blinking amber: The battery has an error. ● Off: The battery is not charging. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.
Table 2-3 Display components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones Record sound. (3) Camera light On (white): The camera is in use. On (amber): The camera is turned off by the switch. Off: The camera is turned off by the software. (4) Camera Allows you to video chat, record video, and record still images.
Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.
Table 2-5 Fingerprint reader and its description Component (1) Description Fingerprint reader (select products only) Allows a fingerprint to unlock the device instead of a password logon. ▲ Swipe down across the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Special keys Use the illustration and table to locate the special keys.
Table 2-7 Bottom component and description Components Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer.
Table 2-8 Service label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number Table 2-9 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory labels—Provide regulatory information about the computer.
3 Illustrated parts catalog Use this table to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display assembly NOTE: (2) (3) Only complete hinge-up display assemblies are offered as spare parts.
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core i3-10110U processor and 8 GB of system memory (models without WWAN) M10743-001 (9) Heat sink with fans M10734-001 (10) USB door (available in the Miscellaneous Kit) M10735-001 (11) Volume button (available in the Button Kit) M11033-001 (12) Battery (4 cell, 50 Whr) L93559-002 (13) Kill switch button (available in the Button Kit) M11033-001 (14) Lock bracket (available
Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Backpack 679923-001 HP USB Travel Mouse 757770-001 Power cord (C5, 1.
Table 3-2 Miscellaneous part descriptions and part numbers (continued) 16 Component Spare part number Taiwan L19372-002 Thailand L19371-002 The United Kingdom L19373-002 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ● Torx T5 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described Personal grounding methods and equipment on page 20. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Using certain equipment can prevent static electricity damage to electronic components. ● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipmen
5 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
1. Remove the three Torx T5 2.0 × 7.0 screws (1) and the two Torx T5 M2.0 × 4.0 screws (2) that secure the bottom cover to the computer. 2. Use a nonmarking, nonconductive tool to release the top of the cover from the computer (1). 3. Remove the bottom cover from the computer (2). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration.
WARNING! To avoid personal injury and damage to the product: ● Do not puncture, twist, or crack the battery. ● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery, which can result in battery thermal runaway. ● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might puncture the battery. ● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 256 GB, PCIe, value M11042-002 128 GB, PCIe, value M11040-002 Solid-state drive cover (included in the Miscellaneous Kit) M10735-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2.
Table 5-4 Touchpad description and part number Description Spare part number Touchpad M10725-001 Touchpad cable (included in Cable Kit) M10736-001 Before removing the touchpad, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2. Remove the bottom cover (Bottom cover on page 22). 3. Remove the battery (see Battery on page 23). Remove the touchpad: 1. Disconnect the cable from the ZIF connector on the touchpad (1). 2.
Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2. Remove the bottom cover (Bottom cover on page 22). 3. Remove the battery (see Battery on page 23). Remove the speakers: 1. (Models with WWAN) Disconnect the speaker cable from the system board (1). 2. Disconnect the antenna cables from the WWAN module (2). 3. Remove the four Phillips M1.6 × 3.2 screws (3) that secure the speakers to the computer. 4.
7. Remove the speakers from the computer (3) . Reverse this procedure to install the speakers. Fingerprint sensor board To remove the fingerprint sensor board, use this procedure and illustration. Table 5-6 Fingerprint sensor board description and part number Description Spare part number Fingerprint sensor board M10726-001 Fingerprint sensor bracket (available in the Bracket Kit) M16097-001 Before removing the fingerprint sensor board, follow these steps: 1.
3. Remove the fingerprint sensor board from the computer (4). Reverse this procedure to install the fingerprint sensor board. Heat sink with fans To remove the heat sink with fans, use these procedures and illustrations. Table 5-7 Heat sink with fans descriptions and part numbers Description Spare part number Heat sink with fans M10734-001 Before removing the heat sink with fans, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2.
3. In the order indicated on the heat sink, remove the four Phillips M2.0 × 2.0 screws (3), and then remove the heat sink from the computer (4). 4. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
Table 5-8 Sensor board description and part number Description Spare part number Sensor (IR) board M10722-001 Sensor board cable (included in Cable Kit) M10736-001 Before removing the sensor board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2. Remove the bottom cover (Bottom cover on page 22). 3. Disconnect the battery cable from the system board (see Battery on page 23). Remove the sensor board: 1.
Table 5-9 System board descriptions and part numbers (continued) Description Spare part number Intel Core i5-10310U processor and 16 GB of system memory (models with WWAN) M25773-001 Intel Core i5-10310U processor and 8 GB of system memory (models with WWAN) M25774-001 Intel Core i5-10310U processor and 16 GB of system memory (models without WWAN) M10745-001 Intel Core i5-10310U processor and 8 GB of system memory (models without WWAN) M10747-001 Intel Core i3-10110U processor and 8 GB of system m
2. Remove the seven Phillips M2.0 × 2.0 screws that secure the system board to the computer. 3. Remove the insert from the SIM card slot (1).
4. Lift the front and right side of the system board (2), and then pull the board up and to the right away from the connectors to remove it (3). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
5. Lift the tape and disconnect the right display cable from the system board (5). 6. Remove the six Phillips M2.0 × 4.5 screws (1) that secure the display to the computer. 7. Open the computer to open the hinges, and then separate the computer from the display (2). Reverse this procedure to replace the display assembly. USB door To remove the USB door, use this procedure and illustration.
Table 5-11 USB door description and part number Description Spare part number USB door, left M00444-001 USB door, right M00445-001 Before removing the USB door, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2. Remove the bottom cover (Bottom cover on page 22). 3. Remove the battery (see Battery on page 23). 4. Remove the system board (see System board on page 31).
1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2. Remove the bottom cover (Bottom cover on page 22). 3. Remove the battery (see Battery on page 23). 4. Remove the system board (see System board on page 31). Remove the volume button: 1. Use tweezers to release the right (1) and left (2) sides of the button. 2. Remove the volume button from the computer (3). Reverse this procedure to install the volume button.
2. Remove the power button from the computer (3). Reverse this procedure to install the power button. Lock bracket To remove the lock bracket, use this procedure and illustration. Table 5-14 Lock bracket description and part number Description Spare part number Lock bracket (available in the Bracket Kit) M16097-001 Before removing the lock bracket, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2.
2. Remove the lock bracket from the computer (2). Reverse this procedure to install the lock bracket. Kill switch button To remove the kill switch button, use this procedure and illustration. Table 5-15 Kill switch button description and part number Description Spare part number Kill switch button (available in the Button Kit) M11033-001 Before removing the kill switch button, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 22). 2.
2. Remove the button from the computer (3). Reverse this procedure to install the kill switch button. Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes.
Table 5-17 Spare part country codes (continued) For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number French Canada -DB1 Northern Africa -FP1 Turkey -141 France -051 Portugal -131 Ukraine -BD1 Germany -041 Romania -271 United Kingdom -031 Greece -151 Russia -251 United States -001 Hungary -211 Saudi Arabia -171 Component replacement procedures 41
6 Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system with the Chromebook Recovery Utility. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google DriveTM. For detailed information about creating a backup, go to http://www.support.google.
NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: ● A USB flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this storage device when the recovery media is created, so back up all files from the device before you begin. ● A computer with internet access. You must also have administrative rights to the computer.
NOTE: If you need to cancel the recovery during the verification process, press and hold the power button until the computer turns off. Do not disrupt the system recovery process after the verification step is complete. NOTE: If an error message is displayed, you might need to run the Chrome Recovery Utility again or use a different USB flash drive or SD memory card. 4. When the “System Recovery is complete” message appears, remove the recovery media. The computer restarts with Chrome OS reinstalled.
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 7-1 Computer specifications Metric U.S. Width 294.5 mm 11.6 in Depth 217.0 mm 8.54 in Height, antiglare 16.7 mm 0.66 in Height, BrightView 16.1 mm 0.63 in No WWAN 1333 g 2.
34.3 cm (13.5 in) display specifications This section provides specifications for your display. Table 7-2 Display specifications Metric U.S. Active diagonal size 34.3 cm 13.
8 Statement of memory volatility For general information regarding nonvolatile memory in HP Business computers, and to restore nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer reboots. i.
Nonvolatile memory usage Use this table to troubleshooting nonvolatile memory usage.
Table 8-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data entered into this memory? How is this memory write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. 50 Intel Management 1.
Questions and answers Use this section to answer your questions about nonvolatile memory. 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. The restore defaults feature does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting results in the loss of information. These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then quickly press esc. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
9 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Table 9-1 Power cord requirements for specific countries and regions (continued) 54 Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United
10 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
Index A AC adapters, spare part numbers action keys identifying 9 14 B backing up 42 battery illustrated 12 spare part number 12 Bluetooth label 10 bottom cover illustrated 12 removal 22 spare part number 12, 22 C cautions electrostatic discharge 17, 18 Chromebook Recovery Utility, installing 43 components bottom 9 display 6 keyboard area 7 left side 5 right side 4 computer major components 12 computer specifications 45 D display specifications 45, 46 E electrostatic discharge (ESD) 17, 18 preventing dama
removal and replacement procedures 22 solid-state drive 25 removing personal data from volatile system memory 47 resetting 42 S Screw Kit, spare part number 14 sensor board removal 30 spare part numbers 30 serial number, computer 10 service labels, locating 10 solid-state drive removal and replacement 25 spare part country codes 40 speaker illustrated 12 removal 26 spare part number 12 spare part numbers 26 speakers, identifying 8 specifications computer 45 display 45, 46 hard drive 45 static electricity 17
