Getting Started
3 Using HP Diagnostic Solutions
The HP diagnostic strategy has changed over time. Vision Diagnostics was used on Retail units in a Windows
environment until October of 2012. Since November 2012, HP is utilizing HP PC Hardware Diagnostics, which
are diagnostics used outside the Windows environment.
Vision Diagnostics (select models only)
NOTE: Vision Diagnostics is included on CD with some computer models only.
The Vision Diagnostics utility allows you to view information about the hardware conguration of the
computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplies
the process of eectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke Vision Diagnostics. This tab shows the current conguration of
the computer. From the Survey tab, there is access to several categories of information about the computer.
Other tabs provide additional information, including diagnostic test options and test results. The information
in each screen of the utility can be saved as an html le and stored on a diskette or USB ash drive.
Use Vision Diagnostics to determine if all the devices installed on the computer are recognized by the system
and functioning properly. Running tests is optional but recommended after installing or connecting a new
device.
You should run tests, save the test results, and print them so that you have printed reports available before
placing a call to the Customer Support Center.
NOTE: Third party devices may not be detected by Vision Diagnostics.
Accessing Vision Diagnostics (select models only)
To access Vision Diagnostics, you must copy the utility onto a USB ash drive then boot to the USB ash drive.
NOTE: Vision Diagnostics is included with some computer models only.
If you have already downloaded Vision Diagnostics to a USB ash drive, then begin the following procedure at
step 2.
1. Select the Start button, select All Programs, select HP Help and Support, select HP Vision Diagnostics
USB Creation, and then follow the wizard prompts to install Vision Diagnostics on the USB ash drive.
2. While the computer is on, insert the USB ash drive into a USB port on the computer.
3. Shut down the operating system and turn o the computer.
4. Turn on the computer. The system will boot into Vision Diagnostics.
NOTE: If the system does not boot to the USB ash drive, you may need to change the boot order in
the Computer Setup utility. Refer to the Maintenance and Service Guide (English only) for more
information.
5. At the boot menu, select either the Vision Diagnostics utility to test the various hardware components
in the computer or the HP Memory Test utility to test memory only.
Vision Diagnostics (select models only) 5